Condor Ferries
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Your return date must be after your departure date.

PASSENGERS
16+
4 - 15
0 - 3

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

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Have you correctly declared your vehicle height? Find out more here.
Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m. For lengths over 7m please call 0345 609 1024 to book.
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If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call the Commercial team on 01481 728620 .

Condor Ferries | FAQs

Frequently Asked QUESTIONS

Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!

  • Before Departure

  • Do I ever have to change ships on my journey?

    Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey. Some services may require a change of ship in the Channel Islands. These are described as connecting services. 

    UK to France sailings involve the use of connecting services. This means a simple change of ferry in either Jersey or Guernsey is required. The sailing times will be displayed as part of your itinerary online with details of time spent in the Channel Islands between these connecting services.

    Guernsey to St. Malo - There are many services available between Guernsey and St. Malo that are either direct or indirect via Jersey. There are also many additional services where you can change ship in Jersey with a short connecting time (between 1-6 hours). Further details of the time spent in Jersey between these connecting services will be displayed as part of your itinerary online. 

  • Do you send out tickets?

    E-boarding cards will be issued the day before before departure, detailing your allocated seat number to make your boarding process quicker and easier. There’s now no need to check in at our ticket offices if you print these off at home or show them on a mobile device as you pass through security and board. If you have booked via a tour operator, your e-boarding card will be issued to them.If you do not have your e-boarding card for travel please arrive at the port with sufficient time to collect your boarding card from the check in desk within our minimum check in times. You will need your booking reference number.If you've booked over the phone, we will ask you for an email address in order to send you an electronic booking confirmation and e-boarding card. Please ensure we hold an up to date email address on your booking. You can check your details online in our Manage My Account area.

  • Do I need a valid passport to travel to the Channel Islands?

    Passport Requirements for Jersey and Guernsey

    We require all our passengers due to travel on a domestic sailing (inter-island and between the UK, Guernsey and Jersey) to carry a form of photographic identification. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board. Children under the age of 16 can travel on domestic services without photo ID provided the accompanying adult can vouch for their identification.

    Guernsey and Jersey are part of the CTA or Common Travel Area, which is included in the UK. In both destinations there is no requirement to carry a passport as there are no immigration controls in place, however a form of photographic identification is required.

    Accepted travel documents include:

    • A valid passport (i.e. in date)
    • An expired passport (domestic sailings only, up to two years after expiry)
    • Valid EU or Swiss national identity card
    • Valid driving licence (full or Provisional are accepted)
    • Valid armed forces identity card
    • Valid police warrant card/badge
    • A child on parent’ s passport is an acceptable form of ID
    • Citizen Card or Civilian Card, available from www.citizencard.com/
    • Valid firearm certificate
    • Valid government-issued identity card
    • NHS SMART card
    • Electoral identity card
    • NUS card (National Union of Students)
    • University/college ID card
    • Council issued bus pass
    • Young Scot card
    • Disabled badges which have a photograph of the holder
    • Certificate of Competency issued by the government (domestic routes only, must be photographic)
    • VALIDATE UK PASS photographic proof of age cards
    • CPP Guernsey ID card
    • Guernsey 18+ card

    Please note that digital copies of your photo ID are not acceptable. Please also note that all photo ID must be legible and undamaged, otherwise you will not be able to travel.

    International Sailings

    Passengers due to travel on international sailings to and from St Malo must ensure their passport or National Identity Card is available for inspection. The travel document must be valid (in date). Visas are required by some non-EEC nationals. If you are travelling to or from St Malo, we ask that you complete your advance passenger information (API) at least 24 hours before you travel. You can complete this here.

    If you have not supplied your API before you travel, you risk being refused travel.

  • What do I need on the day I sail?

    Before you leave for the port, please ensure you have printed your e-boarding card which will have been emailed to you. If you do not have this, then please arrive with your booking reference number which will have been detailed on your confirmation email. Please leave plenty of time to collect your e-boarding card and get onboard the ship. Please ensure all baggage is correctly labelled with your destination. You can find labels at check-in.

    Domestic Sailings

    Before you leave the house, please ensure you have the correct travel document with you. From 1st March 2019, we will require all our passengers due to travel on a domestic sailing (inter-island and between the UK, Guernsey and Jersey) to carry a form of photographic identification. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board.

    Accepted travel documents include:

    • A valid passport (i.e. in date)
    • An expired passport (domestic routes only, up to two years after expiry)
    • Valid EU or Swiss national identity card
    • Valid driving licence (full or Provisional are accepted)
    • Valid armed forces identity card
    • Valid police warrant card/badge
    • A child on parent’s passport is an acceptable form of ID
    • Citizen Card or Civilian Card, available from www.citizencard.com
    • Valid firearm certificate
    • Valid government-issued identity card
    • NHS SMART card
    • Electoral identity card
    • NUS card (National Union of Students)
    • University/college ID card
    • Council issued bus pass
    • Young Scot card
    • Disabled badges which have a photograph of the holder
    • Certificate of Competency issued by the government (domestic routes only, must be photographic)
    • VALIDATE UK PASS photographic proof of age cards
    • CPP Guernsey ID card
    • Guernsey 18+ card

    Please note that all photo ID must be legible and undamaged, otherwise you will not be able to travel.

    International Sailings

    Travel to and from St Malo requires a valid passport or National Identity Card. Please make sure you complete your advance passenger information (API) at least 24 hours before you travel. You can complete this here. If you have not supplied your API before you travel, you risk being refused travel.

  • Do I need travel insurance and breakdown cover?

    We recommend you take out travel insurance for Jersey, Guernsey & France to cover you for healthcare costs or medical treatment. If you don’t have travel insurance in Jersey or Guernsey, you’ll need to pay for medical treatment.

    Insurance will also provide protection against delays, loss or damage to personal effects, vehicles and other property, vehicle breakdown insurance and personal travel cover for cancellation of journeys for reasons beyond our control.

    Please note that the European Health Insurance Card (EHIC) is not valid in the Channel Islands. 

  • Can I receive updates on the day of travel if there are changes to my sailing?

    If, for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. You can check your details online in our Manage My Account area. You can also follow us on Twitter.

  • Is the 2020/21 schedule live?

    The 2021 schedule is currently live with sailings available up to 31 August 2021 for high-speed services. Commodore Clipper's schedule is live with sailings available up to 27 March 2021.

  • If I make a booking in the port office or via the reservations department, will I be able to amend my booking online?

    If you have an online account, you can amend all your bookings online, including those made on the phone or in person can be amended online.

  • Do I need an environmental badge for driving in France?

    At the beginning of 2017, the French government brought in a new scheme to categorise vehicles according to how polluting they are to the environment using a system of colour-coded stickers.

    The scheme now operates in more than 27 environmental zones across France, including Paris, Grenoble, Lyon and Rennes.

    Foreign vehicles must adhere to the scheme so, if you plan to travel in these cities, you will need to order the correct sticker for your vehicle in advance.

    You will find more information about the scheme and how to get a sticker for your vehicle at www.crit-air.fr/en.html

  • Advance Passenger Information

  • Why do you need to know my date of birth? You’ve never wanted it before?

    As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. This is called Advance Passenger Information – or API.

    To speed up your journey through our ports, you should supply this information to us online before you travel. If you don’t give us these details in advance, you will be stopped at boarding and asked to add your API to your booking before continuing on your journey. API information can be added online through Manage My Account at any time once you have booked.

    These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

  • I wasn’t allowed to board with my E-boarding card because it says I have data missing? Will the ship wait for me? If not, do I get a refund?

    Giving us your full name, date of birth and nationality (or Advance Passenger Information - API) is a requirement of EU Directive 2010/65/EU. If you do not give us these details before you travel, we will ask you to provide your API before departure. Please make sure you allow enough time to do this as boarding gates will close 40 minutes before departure if you are a foot passenger and one hour prior to departure if travelling by Car, and the ship will not wait. If this information is not completed before the boarding gates close, you will not be allowed to travel and you will be charged a 100% cancellation fee.

    These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

  • Why didn’t I get my e-boarding card emailed to me?

    E-boarding cards will be sent the day prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

    Along with your e-boarding card, you will receive an overview of your booking confirmation. Please ensure that you print all pages of your PDF as you will need all the individual boarding cards with their QR code to check in.

    If you do not receive your e-boarding card, head to the check in desk on arrival to the port where your boarding pass will be printed for you. 

  • I don’t have my return E-boarding card, when will I get it?

    E-boarding cards will be sent the day before before departure to the email address you entered on the booking.

  • I am on holiday, how can I print my e-boarding cards?

    E-boarding cards can be downloaded and scanned from a mobile device. Alternatively if you do not have access to a printer, you can check-in as normal at the check-in desk, however, please allow plenty of time for this. Boarding gates will close 40 minutes before departure if you are travelling on foot, and one hour before if travelling in a car.

  • Can the boarding codes be scanned from my phone?

    E-boarding cards can be downloaded and scanned from a mobile device but - we must warn you – it may be difficult for our scanners to read the QR codes, depending on the clarity of the phone screen, the brightness and the make, model of the device.

  • Bookings

  • Can I buy standby tickets at the port?

    No, unfortunately all our bookings must be confirmed with a payment method. Should a sailing be fully booked and you wish to travel you may turn up at the port and if there is a space available you will be able to book and travel on the day.

  • I need to change my booking. How can I do this? Is there a charge?

    You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

    If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

    Your booking can be updated online, up to 24 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1026, or alternatively, you can visit or call your local port.. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

    • Upgrade your seats
    • Amend your sailings
    • Change the passenger names
    • Add or remove passengers
    • Add or remove a vehicle
    • Amending your vehicle type

    Please note that if you wish to upgrade your seating, there will be no amendment fee applied.
    Once you have made the changes to your booking, you will be charged the relevant fee as well as any increase in fares, and a new booking confirmation will be issued. Bookings are currently free to amend online up to 48 hours before departure.

    Please note that you cannot make amendments online if you have already travelled on the outward leg of the journey.
    Amending your booking will be subject to our amendment fee policy in addition to any changes in fare:

     

     

    48 hours before departure

    Within 48 hours of departure

    Online

    FREE

    £15 |17EUR

    Ports & Contact Centre

    FREE

    £30 | 33EUR

  • What is my booking reference number?

    Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. It will appear on all Condor Ferries booking confirmations, invoices and E- boarding cards and helps us to maintain a high standard of Customer Service. You may be asked for this number when you travel so it is best to keep it to hand when travelling.

  • Why do I have to give names of everyone travelling on my booking?

    The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their ships. We require full names and gender for all passengers travelling on each leg of the journey. If you are travelling to or from France, you will also need to provide the date of birth and nationality of all passengers on the booking and to make sure the name entered matches the details your passport exactly. It is your responsibility to ensure this information is accurate. You can check your details online in our Manage My Account area.

  • How can I pay for my booking?

    We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Reservations must be paid in full at time of booking, where Condor Ferries will then issue a booking confirmation by email. All internet bookings will receive a booking confirmation by email. Booking confirmations are an important document and are required to collect your boarding passes on the day of departure should you not receive an e-boarding card.

  • Can I book a different number of passengers on the outbound / return journey online?

    If an odd amount of passengers wish to be booked to travel, you will need to book 2x one way journeys. However, you can call our Contact Centre to book on 0345 609 1026 where a £4 booking fee will be applied.

    Bookings with the same number of passengers travelling outward and return can be booked online.

  • Why do I have to give a mobile phone number and / or email address?

    We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message or phone call.

    We use your email address in order to send your booking confirmation. You may also opt in or out to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

    Of course, if you don't have access to email or have any special requests or will require assistance please call 0345 609 1026 when you have completed your booking.

    You can check your details online in our Manage My Account.

  • Do I have to pay a booking fee?

    You do not need to pay a booking fee for making a booking online. A £4 booking fee applies to bookings made through our Ports and Contact Centre.

  • Do you offer seating upgrade options?

    You can upgrade your seats at time of booking, or in the port and onboard. We recommend booking in advance to avoid disappointment and to ensure you travel in your preferred seating category. Please note that those travelling with children must book them in the same seating class as the rest of the party travelling, children mustn’t be left unaccompanied. Both adults and children travelling will require to pay for their seating upgrade.

  • Cancellations

  • What is your cancellation policy?

    Day Trips:

    Should your plans change as the date of your Day Trip comes up, you can amend your booking online free of charge up 48 hours prior to your travel date. Day Trips are not refundable and if you would like to cancel your ticket, a 100% fee of the value of your booking will apply.

    All other tickets:

    If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on how far in advance of your departure you are making your cancellation:

    Up to 28 days before departure Within 28 days before departure Within 7 days before departure
    25% 50% 100%

    If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. In any event, there is a minimum cancellation fee of £25 or €30.50.

    Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.

    Please also note that the cancellation policy is applicable to bookings made from 1 October 2020. For bookings made before this date, the terms and conditions accepted at the time the booking was made will be honoured.

    If your sailing has been impacted by COVID-19 travel restrictions:

    For more information on the options available to you, please click here. Please be aware our customer relations teams are extremely busy at the moment and we may take slightly longer to respond to your query. 

  • Manage My Account

  • Why do I need a password, how do I change it and what happens if I have forgotten it?

    To book online with Condor Ferries you will be required to provide a password so you can logon in the future. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter.

    To change your password please click on 'Manage my Account' and log in with your existing password where you will then be given the option to change your password.

    If you have forgotten your password, click the “Forgotten your details?' link once you have entered your email address. We will then send you a link to your previously nominated email address.

  • Student Discount

  • I am a student, do I get a discount?

    Students who hold a college, University, NUS or ISIC card can enjoy a 15% discount on all standard fares (excluding accommodation, day trip fares) on producing a valid card at the port. This discount cannot be used in conjunction with any other discount i.e. Frequent Traveller discount and is not available when booking online. This discount only applies to the student travelling and not to the entire party travelling with the student.

    The following criteria applies:

    Officially produced student card (EG laminated or a plastic card)
    Valid on the date of travel
    Showing that the passenger is in full time education
    A letter from the learning institution confirming student status
    Please note that student discount only applies to the individual travelling and no one else in their party/booking.

  • Pricing

  • Medical conditions and pregnancy

  • Can I sail if I have a medical condition?

    Travel by sea in adverse weather conditions can be stressful and unpleasant. Passengers with known or suspected health problems, pregnant passengers and passengers undergoing medical treatment are advised to seek medical advice before travelling.

  • Can I sail if I am pregnant?

    Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Passengers who do not have permission are liable to be denied boarding and will not be eligible for a refund. Condor Ferries will not accept passengers for carriage more than 34 weeks pregnant. For more information please see our terms and conditions.

  • Frequent Traveller Club

  • How can I renew my Frequent Traveller Club membership?

    It's important to renew your membership before it expires. You can renew by emailing frequent.traveller@condorferries.co.uk, by calling our Contact Centre on 0345 609 1024 or by visiting your nearest port. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a one-off joining administration fee of £15 on top of your annual membership.

    For more information on the Frequent Traveller Club, including annual membership fees and how to join, click here

  • Health and Safety

  • Condor Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authorities for all our ports. We advise all passengers to be aware of the onboard Assembly Stations and to listen carefully to all announcements made by the crew. For your own safety and security some restrictions apply to the carriage of dangerous goods on our ships. Please see our Conditions of Carriage for more detailed information.

  • Travelling with a vehicle

  • Why do customers with vehicles have to check in no later than an hour before departure?

    Because many of our services call at more than one port, it is important that we have checked-in all vehicles booked to travel into the pre-boarding lanes before we commence embarkation. Late arrivals heading for certain destinations can disrupt the vehicle loading sequence of the ship which in turn may delay the departure. Once all booked passengers are checked in and have boarded, check in will close and the sailing will depart, and on occasions up to 20 minutes earlier than the scheduled departure time. If passengers have not checked-in for the scheduled departure, check-in will close one hour prior to departure for those travelling in a Car and 40 minutes for those travelling on foot. Passengers who miss the check-in cut off will be transferred to the next available sailing, subject to availability and in line with Condor Ferries' Terms and Conditions.

  • Is there car parking near to the terminal at the UK Ports?

    Car Parking at Poole Port

    Poole port runs the passenger car park, it is located just behind the foot passenger hall, on New Harbour Road South, Hamworthy, Poole, BH15 4AJ.

    It is a pay on return car park. You can pay with cash and card.

    Length of stay

    Price

    Up to 1 hour FREE
    Up to 6 hours £7.00
    Up to 24 hours £10.00
    Overnight caravans and campers £10.00

    Luggage trolleys are available in the car park

    It is an automatic ‘Pay on Foot’ system. Port security will undertake random patrols overnight.

    The long-term parking fee is £10.00 per 24 hrs (or part thereof) and is payable prior to EXIT before returning to your car. Payment may be made by cash, debit, or credit card at the exit machines. 

    Portsmouth: Car parking is available near the terminal

    More information on our terminals and the parking available can be found on our port pages.

  • Why don't the cars get boarded in the order that they check-in?

    Many of our services call at more than one port; therefore it is vital that we load the cars in a certain sequence to ensure that the disembarkation and embarkation at each subsequent port of call is as efficient as possible. The last thing we want to have to do is to ask any customer to return to the car deck to move his/her vehicle so that another customer can alight.

  • I want to use a satnav to reach the ferry port, what is the postcode?

    If you are reaching our ports by Satnav, the postcodes for the ports are as follows:

    Poole: BH15 4AJ

    Portsmouth: PO2 8SP

    Jersey: JE2 3NW

    Guernsey: GY1 2LL

    St Malo: 35400

    For directions to the ferry ports please see our port pages.

  • Can I book caravans and motorhomes online?

    At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa. For booking Extra High Motorhomes these can be made by calling our Contact Centre on 0345 6091024. Extra-High Motorhomes of over 3m cannot be booked online. We can accommodate this vehicle type but space can be limited, reservations can only be made through the Contact Centre on 0345 609 1024 or at your local Port.

  • Travelling with Pets

  • Can I travel with my pets?

    Transporting your pets on our Domestic Routes, which is between UK and Channel Islands in your car, has no charge. There is an additional charge for transporting your pet, if you are travelling on Foot. You must book all Pets in advance online or through our Contact Centre. Transporting pets on our international Routes, which is between France and the Channel Islands, must comply with the PET Travel Scheme and carries additional charge. Transportation of pets while travelling on foot on our international route is not permitted.

    Read full guidelines for taking your pet on board here. 

  • What is the regulation on bringing an assistance dog on board?

    While we are typically unable to allow pets in the passenger lounges, recognised assistance dogs are carried free of charge on all of our ferries, and are permitted to travel in the passenger lounges and public areas. They must be on a lead or harness.

    The following assistance animals will be accepted for travel in the passenger lounges;
    Guides dogs for hearing and blind
    Medical Alert dogs - specially trained to sense a medical episode such as;
    • Seizures
    • Hypoglycaemia
    • Anaphylaxis

    Emotional support animals will only be allowed access if they have a Doctor’s letter to state that the passenger needs to travel with the pet for their own safety. In all the above cases these animals must be declared at the booking stage

  • Travelling as a Foot Passenger

  • Can I book a bicycle online? Is there any additional charge?

    There is not normally a charge for checking in a bicycle providing you supply details when you book. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. You can book your bicycle online, over the phone or at the port. For more information please see our ‘Help & Advice Section here.

  • As a foot passenger, when do I have to check in?

    When travelling on foot, you will need to check in no later than 40 minutes before the scheduled departure time shown on your booking confirmation. This is to ensure everybody can check in and board and the ship can sail on time. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. Nonetheless please respect the check in times shown on your booking confirmation.

    Once all booked passengers are checked in and have boarded, check in will close and the ship can depart up to 20 minutes earlier than the scheduled departure time. Check-in will close 40 minutes prior to departure for foot passengers, and one hour prior to departure for those travelling in a Car. Passengers who miss the check-in cut off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.

  • I have some luggage as a foot passenger, is there anywhere I can store this?

    You may take one piece of hand luggage per person, such as a handbag or backpack free of charge. Anything larger will need to be checked-in and weigh a maximum of 25kg, this is at an additional charge of £30 per item. Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold.

    Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company.

    All single items of portable luggage larger than a handbag/small backpack (e.g. rucksacks, suitcases - hold luggage) should be checked in and bags checked in should weigh no more than 25kg per bag. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy. Any additional baggage with be charged at £30 per item.

    Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. Only small handbags and small rucksacks will be allowed in seating areas.

    For more details please see our Terms and Conditions.

  • Group Travel

  • I am travelling as part of a group, how do I make this booking and is there any discounts available or special fares?

    We have a dedicated Group Travel Team who will be delighted to help you with your booking. You can complete a registration form here and the Groups Team will be in touch with you. We offer discounts for groups of 10 or more passengers. This is typically 10% off Standard Fares, including seating or cabin upgrades. Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time.

  • How do I pay for the Group Booking?

    We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel.

  • What are the cancellation terms for a Group Booking?

    We recommend our customers to change their bookings to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you’d like to amend your booking we’d suggest you do this via live chat here.

    As restrictions have been lifted and our services have resumed, our standard cancellation policy will take effect from Thursday 06 August 2020. 

    Cancellation fees
    We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.

    Day trip tickets
    We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

    Standard tickets
    You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

    Please see our cancellation charges here. 

    If that is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment.

    We understand this is a difficult situation, but we would like you thank you for your support in these difficult times.

    Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied.

  • Can I amend or change a Group Booking?

    Please note amendment fees are currently waived for all bookings.

    You can make changes to your bookings with our Groups Team by calling 0345 609 1026 or email: Group.travel@condorferries.co.uk. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

    Your booking can be updated up to 24 hours before departure, prior to your e-boarding cards being issued.

  • Is there any charge to amend a Group Booking?

    Please note amendment fees are currently waived for all bookings.

    Yes. Amendment fees are applicable in addition to any difference in the fare.  Amendment fees apply per amendment per booking.  Amendment fees are shown below 

    • For change of date, vessel or route change

    >30 days before departure

    7-29 days before departure

    0-6 days before departure

    £15

    £25

    £30

    • Any amendment to a vehicle within 24 hrs of travel will result in a £10 amendment fee
    • Receipt of passenger details (including names, nationality or date of birth where required) after 30 days before travel will result in a £10 amendment fee
    • A fee of £2.50 for name changes per passenger will be applied if the amendment is made at check-in.
  • Is there an amendment fee if I upgrade my seat?

    There is no amendment fee for seat upgrades, just the additional cost of the seat.  A new booking confirmation will be issued.

  • I’ve travelled out but want to amend my journey back. Can I do this and is there a charge?

    Yes. Standard amendment charges will apply.

  • Unaccompanied children

  • Do you allow unaccompanied children to travel?

    Condor Ferries do not accept unaccompanied minors under the age of 16 years for travel on any of its services. Minors aged 16 or 17 may travel unaccompanied on the basis that their parent or guardian provide their written consent for the minor to travel at the time of booking. They should also be aware that there is no specific service provided, and that their parent/guardian deems the minor capable of independent travel. French residents seeking travel will require written approval as required under French Law. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries as to the safety of same. No persons under the age of 18 will be accepted for travel on overnight services such as those provided on Commodore Clipper unless accompanied by an adult 18 and over. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people).

  • Wi-Fi

  • How do I log in and use the onboard Wifi?

    What equipment do I need to access the Wi-Fi network?
    Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

    How do I access the Wi-Fi network?
    Switch on your device and open 'Settings'

    Use 'Wi-Fi' to select the network Condor_WiFi_Public
    Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
    A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue

    Do I have to register?
    Yes.

    Can I roam on the Condor Public Wi-Fi network?
    Yes. Roaming is available on wireless network only on the main deck.

    Can I send and receive large files?
    We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband.

  • How do I access the Wi-Fi network?
    1. Switch on your device and open 'Settings'
    2. Use 'Wi-Fi' to select the network Condor_WiFi_Public
    3. Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
    4. A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue
  • Can I roam on the Condor Public Wi-Fi network?

    Yes. Roaming is available on wireless network only on the main deck.

  • What equipment do I need to access the Wi-Fi network?

    Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

  • Can I use Wi-Fi in my cabin on the Clipper?

    We advise that Wi-Fi should be used in the public areas of the ship – Bar, Brasserie, Club and Quiet Lounges. Unfortunately there is no guarantee that Wi-Fi will work in passenger cabins due to the number of walls/bulkheads.

  • Can I use my voucher on all Condor vessels that have Wi-Fi?

    The vouchers are vessel specific and non-transferable. Please purchase the wifi voucher onboard for your travel.

  • When do my free minutes start and end?

    Your free 30mins access starts the moment you are shown the ‘You’re connected’ page and you will have internet access for a continuous 30minute period, or until 100MB data is used. If you are travelling on a daytrip ticket, you will only be able to access your free 30minute / 100MB access on either your outbound or return journey.

  • How much does paid-for Wi-Fi cost?

    You can buy Wi-Fi data in blocks which last for 24 hours. In every case, the clock starts from acceptance of the activation code on the internet access web page.

    100MB £4.99
    200MB £9.99
    500MB £19.99
  • How do I purchase WiFi?

    You can purchase Wifi vouchers from the Information Desk located on each of our Vessels. You can pay using your credit card or cash.

  • Can I get a receipt for my payment?

    Yes, we can supply you with a payment receipt at the time of purchase.

  • I'm having trouble connecting. Where can I get help?

    If you can’t connect, you may need to change the settings within your browser or you’re running other programs that aren’t optimized for our system. Assistance can be provided by onboard Crew subject to availability.

  • I'm new to Wi-Fi. Can anyone help?

    Yes. Assistance can be provided by onboard Crew subject to their availability, they’ll help you get started.

  • I don't have Wi-Fi. Is there any other way to get onto the internet?

    No, as we do not provide portal devices (tablets) onboard.

  • My device says that Condor_Wi-Fi_Public is an unsecured network. Is this normal?

    Yes. Please click 'continue'.

  • Is Condor's Wi-Fi 'family friendly'?

    Yes. The Wi-Fi service uses third-party filtering software. This means that it will automatically block access to certain types of websites and content which is deemed as inappropriate.

  • How secure is the Wifi onboard?

    No public network is fool proof. Ensure you do your best to protect yourself and your device:

    • Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date
    • Protect your device with a password
    • Never leave your device unattended; if necessary, lock it
    • Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser
    • If you’re connecting to your own corporate network, use a secure VPN (virtual private network)
  • Can I use my Wi-Fi voucher in the passenger terminal?

    Wifi vouchers purchased ashore are for use only on the specific vessel for which it was purchased. We do provide free internet in most of our ports for customers to use whilst waiting in the passenger terminals.

  • Disabled Facilities

  • Where can I find facility and access information for disabled and mobility reduced passengers?

    For more information on the facilities available and access information for disabled and mobility reduced passengers please visit here.

  • I may need Special Assistance onboard. Can you help?

    For passengers who have reduced mobility or a disability information for special assistance can be found here. If you have any other enquiries or special requirements then please contact our reservations team on 0345 609 1024.

  • Is there a cabin available on Commodore Clipper for disabled or reduced mobility passengers?

     Commodore Clipper has an adapted Cabin for disabled or reduced mobility passengers. This cabin offers an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices.

  • Onboard Condor Ferries

  • What am I prohibited to take onboard?

    In order to align our carriage requirements with the guidance of our Flag State the following items may be carried with prior notification at the time of booking:

    Please note: Foot passengers may not transport firearms, ammunition or any other item considered to be a dangerous weapon, such as bows and arrows, knives (including chef's knives) swords etc, on board our vessels. Any dangerous items will be taken and confiscated by security/ police at the port of departure and passengers will not be permitted to collect these items on their return.

    Category Dangerous Goods exempted from the requirements of the IMDG Code

    Ammunition
    A maximum of 1000 cartridges of UN 0012 and UN 0014 of Class 1.4S per vehicle, which should be carried in the original manufacturers packaging, is permitted without documentation. Quantities in excess of this must be declared and carried according to the full provisions of the IMDG Code.

    Balloonists
    Propane/Helium (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) Purged cylinders require certificates to be produced.

    Cars/camper vans/motor homes/caravans
    Butane/Propane (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) for lighting, cooking or heating purposes only.

    Cars powered by multi fuel hybrids
    Only recognised manufactured models with standard specification or where evidence is provided that any modifications have been carried out by a competent certified mechanic.

    Divers
    A maximum of 6 cylinders may be carried per vehicle of size ‘F’ or smaller (Note size F has 9.4 litres water capacity, with approximate dimensions 930mm x 140mm or up to 60 litres aggregate water capacity), containing either UN1002 AIR, COMPRESSED, UN1072 OXYGEN or UN3156 COMPRESSED GAS, OXIDISING N.O.S (Oxygen, Nitrogen).. No other dangerous goods (e.g. Class 2.1 Flammable gases, Class 3 Flammable liquids) may be carried in the same vehicle as the diving gases.

    DIY and household effects
    Flammable paint and paint related material (maximum 10L combined). Disposable Gas Receptacle (Maximum 1L) for blow torch or similar.

    Fire Extinguishers

    Small fire extinguishers up to a maximum total weight of 5kg per vehicle or caravan or trailer.

    Fireworks
    Private vehicles can only take fireworks in retail packaging, maximum 5 kg package weight in total..

    Forage for animals
    Small “horse” Box (including trailers) carrying animals. 3 Bales Standard Size. Bales to be covered if outside of vehicle. Large “horse” Box. Additional bales may be transported within the vehicle, to a maximum of 3 bales per animal.

    Items carried in Personal luggage
    Personal grooming or hygiene products e.g. hairsprays, toiletries

    Lifejackets & Flares
    Within test date flares and lifejackets which are classified as dangerous goods. Maximum per Vehicle of 6 x Lifejackets, 6 x Handheld Flares, 4 x Parachute Flares and 2 Smoke Floats for use in leisure craft only.

    Medical oxygen
    Private vehicles used to carry sick or disabled persons may carry up to six, of size 'F' or smaller, cylinders (i.e. up to 60 litres aggregate water capacity) containing UN 1072 oxygen, compressed provided the patient has a letter from a doctor stating they require medical oxygen. In addition to the above conditions the use of oxygen on board ship is only in non-smoking areas designated by the master.

    Petrol & Diesel

    In an approved container (maximum quantity 5L per vehicle). The above items must be declared to the ship’s officer prior to loading.

     

    In all the above cases the goods must be secured against movement. For gases, except when being used for medical purposes, the gas supply should be shut off at the cylinders and stowed away from sources of ignition and heat.

    All firearms should be accompanied by a current valid Firearm, Shotgun or Registered Firearms Dealer’s (RFD) certificate and these should be available for inspection by either the booking in staff or port security personnel. Certificate holders should be aware of their requirements for ensuring the secure storage of arms and ammunition, for example: Any shooting equipment should not be visible when carried in vehicles.

    All of the above items must be declared to the ship’s officer prior to loading

    If the quantities being carried exceed those stated in above the full provisions of the IMDG Code should be applied.

  • Is there duty free available? Is there a limit?

    The onboard shop has a selection of duty free items including alcohol and spirits, cigarettes, confectionery, toys and games and fragrances. There are limits on what you are allowed to take which can be viewed here. These limits will also be shown on the back of your boarding card.

  • Who can buy Duty Free goods onboard Condor Ferries?

    If you are travelling on a Condor Ferries service which calls at one of the Channel Islands (regardless of your final destination) and are over the age of 17 you will be entitled to use your personal allowance to buy items for personal use without paying UK tax or Duty. This is because the Channel Islands are outside of the EU. Please bear in mind that local legislation at your port of arrival may differ regarding the permissible ages to purchase or consume alcohol or tobacco products.

  • What is Challenge 25 and what products does it apply to?

    Challenge 25 is a policy used by many retailers who sell alcohol and tobacco products. If you are fortunate enough to look under the age of 25 you will be asked to provide photographic ID with a suitable proof of age when buying these products. This ID could include a driving licence, passport, identity card, proof of age card, student card.

  • Can I take my shotgun, rifle or weapon with me?

    You may only carry equipment such as firearms or other items which could be used as offensive weapons provided you are fully licensed and can fulfil all legal requirements. This ruling only applies if you are carrying the weapon(s) in a vehicle. Foot passengers are prohibited from transporting weapons or ammunition either on foot, or in the hold. It is your responsibility to ensure that you meet all of the legal requirements for the possession and transport of any firearms or ammunition.

    Please ensure that you check all of the legalities referring to the transportation of arms/ammunition because the laws in France, Jersey & Guernsey differ to those in the UK. This includes but is not limited to Firearms and/or Ammunition, Swords, Knives or Blades (including Chef’s Knives).

    You can take ammunition, but this must be kept to a maximum of 1000 rounds of ammunition (which MUST be less than 0.5 “(12.7mm) calibre) and stored in separate locked carrying cases within the vehicle. Foot passengers are not allowed to travel with any weapon(s) or ammunition.

    You must declare this at the time of booking by phoning our contact centre or local port at least 24 hours before you intend to travel. Once you have informed us of all the details, we must pass the information onto the authorities at the ports to avoid any problems for you when you travel.

    All vehicles are subject to searching at both ports and this will avoid any misunderstanding. However, you should still advise the check in operator that you are carrying such. The weapons(s) must remain inside the vehicle. Any weapon must also be obscured from view or under a cover. 

    Even if your gun is only for display, the requirements are exactly the same.

  • Is there a bureau de change available onboard?

    There is a Bureau de Change onboard Condor Rapide - the ship that usually operates between the Channel Islands and France.

  • Can I bring my own food and drink onboard?

    Passengers are permitted to bring their own food and drink onboard and consume it during the sailing, however alcohol may not be brought onboard any of our vessels for consumption during your crossing.

    Alcohol may only be consumed onboard if it has been purchased from the onboard bars and restaurants. Please note that this does not include alcohol bought in the Duty Free shop, this is not to be consumed during the sailing.

  • Customer Charter

  • Do I get compensation if my sailing is delayed or cancelled?

    Customers who experience a cancellation, delay in departure or delay in arrival may wish to claim on their travel insurance and can do so by downloading the Disrupted Service Claim Form. You can send this to us as a disruption claim. 

    Condor Ferries abides by the EU Passenger Regulations 1177/2010. These regulations should not be considered as replacing the need for travel insurance. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost.

    Where there is an overnight delay and the cause is within our control, you may be entitled accommodation either onboard ship (cabins) or ashore up to a limit of 80 Euros per person per night. We are entitled to ask you to return home overnight too.

    In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Customers should refer to their travel insurance policy for any claim entitlements.

    You can find out more about the EU Regulation by visiting this page.

  • I want to offer feedback on my experience, how can I go about this?

    We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to customer.relations@condorferries.co.uk or in writing to:

    Customer Relations
    Condor Ferries Ltd,
    Condor House,
    Poole, Dorset,
    BH15 4AJ

  • This Website

  • Do I save more when I book online?

    You will always receive the best fares by booking online; a £4 charge will be made to all bookings made at your local port or via phone. This will apply to both foot and vehicle bookings including day trips.

  • Corporate Policies

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