PLAN YOUR TRIP
Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!
Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey. Some services may require a change of ship in the Channel Islands. These are described as connecting services.
UK to France sailings involve the use of connecting services. This means a simple change of ferry in either Jersey or Guernsey is required. The sailing times will be displayed as part of your itinerary online with details of time spent in the Channel Islands between these connecting services.
Guernsey to St. Malo - There are many services available between Guernsey and St. Malo that are either direct or indirect via Jersey. There are also many additional services where you can change ship in Jersey with a short connecting time (between 1-6 hours). Further details of the time spent in Jersey between these connecting services will be displayed as part of your itinerary online.
E-boarding cards will now be issued 24 hours before departure, detailing your allocated seat number to make your boarding process quicker and easier. There’s now no need to check in at our ticket offices if you print these off at home or show them on a mobile device as you pass through security and board.
If you have booked via a tour operator, your e-boarding card will be issued to them.
If you do not have your e-boarding card for travel please arrive at the port with sufficient time to collect your boarding card from the check in desk within our minimum check in times. You will need your booking reference number.
If you've booked over the phone, we will ask you for an email address in order to send you an electronic booking confirmation and e-boarding card. Please ensure we hold an up to date email address on your booking. You can check your details online in our Manage My Account area.
We require all our passengers due to travel on a domestic sailing (inter-island and between the UK, Guernsey and Jersey) to carry a form of photographic identification. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board. Children under the age of 16 can travel on domestic services without photo ID provided the accompanying adult can vouch for their identification.
Accepted travel documents include:
• A valid passport (i.e. in date)
• An expired passport (domestic flights only, up to two years after expiry)
• Valid EU or Swiss national identity card
• Valid driving licence (full or Provisional are accepted)
• Valid armed forces identity card
• Valid police warrant card/badge
• A child on parent’ s passport is an acceptable form of ID
• Citizen Card or Civilian Card, available from www.citizencard.com/
• Valid firearm certificate
• Valid government-issued identity card
• NHS SMART card
• Electoral identity card
• NUS card (National Union of Students)
• University/college ID card
• Council issued bus pass
• Young Scot card
• Disabled badges which have a photograph of the holder
• Certificate of Competency issued by the government (domestic routes only, must be photographic)
• VALIDATE UK PASS photographic proof of age cards
• CPP Guernsey ID card
• Guernsey 18+ card
Please note that digital copies of your photo ID are not acceptable. Please also note that all photo ID must be legible and undamaged, otherwise you will not be able to travel.
Passengers due to travel on international sailings to and from St Malo must ensure their passport or National Identity Card is available for inspection. The travel document must be valid (in date). Visas are required by some non-EEC nationals. If you are travelling to or from St Malo, we ask that you complete your advance passenger information (API) at least 24 hours before you travel. You can complete this here.
If you have not supplied your API before you travel, you risk being refused travel.
Before you leave for the port, please ensure you have printed your e-boarding card which will have been emailed to you. If you do not have this, then please arrive with your booking reference number which will have been detailed on your confirmation email. Please leave plenty of time to collect your e-boarding card and get onboard the ship. Please ensure all baggage is correctly labelled with your destination. You can find labels at check-in.
Before you leave the house, please ensure you have the correct travel document with you. From 1st March 2019, we will require all our passengers due to travel on a domestic sailing (inter-island and between the UK, Guernsey and Jersey) to carry a form of photographic identification. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board.
Accepted travel documents include:
Please note that all photo ID must be legible and undamaged, otherwise you will not be able to travel.
Travel to and from St Malo requires a valid passport or National Identity Card. Please make sure you complete your advance passenger information (API) at least 24 hours before you travel. You can complete this here. If you have not supplied your API before you travel, you risk being refused travel.
We recommend that you take out adequate insurance to provide protection against delays, loss or damage to personal effects, vehicles and other property as well as medical cover, vehicle breakdown insurance and personal travel cover for cancellation of journeys for reasons beyond our control.
Please note that the European Health Insurance Card (EHIC) is not valid in the Channel Islands.
If, for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule, alternatively you can call our team on 0345 609 1024. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. You can check your details online in our Manage My Account area. You can also follow us on Twitter.
If you have an online account, you can amend all your bookings online, including those made on the phone or in person can be amended online.
At the beginning of 2017, the French government brought in a new scheme to categorise vehicles according to how polluting they are to the environment using a system of colour-coded stickers.
The scheme now operates in more than 27 environmental zones across France, including Paris, Grenoble, Lyon and Rennes.
Foreign vehicles must adhere to the scheme so, if you plan to travel in these cities, you will need to order the correct sticker for your vehicle in advance.
You will find more information about the scheme and how to get a sticker for your vehicle at www.crit-air.fr/en.html
As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. This is called Advance Passenger Information – or API.
To speed up your journey through our ports, you should supply this information to us online before you travel. If you don’t give us these details in advance, you will be stopped at boarding and asked to add your API to your booking before continuing on your journey. API information can be added online through Manage My Account at any time once you have booked.
These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.
Giving us your full name, date of birth and nationality (or Advance Passenger Information - API) is a requirement of EU Directive 2010/65/EU. If you do not give us these details before you travel, we will ask you to provide your API before departure. Please make sure you allow enough time to do this as boarding gates will close 40 minutes before departure if you are a foot passenger and one hour prior to departure if travelling by Car, and the ship will not wait. If this information is not completed before the boarding gates close, you will not be allowed to travel and you will be charged a 100% cancellation fee.
These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.
E-boarding cards will be sent within 24 hours prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.
Along with your e-boarding card, you will receive an overview of your booking confirmation. Please ensure that you print all pages of your PDF as you will need all the individual boarding cards with their QR code to check in.
If you do not receive your e-boarding card within 24 hours before departure, head to the check in desk on arrival to the port where your boarding pass will be printed for you.
E-boarding cards can be downloaded and scanned from a mobile device. Alternatively if you do not have access to a printer, you can check-in as normal at the check-in desk, however, please allow plenty of time for this. Boarding gates will close 40 minutes before departure if you are travelling on foot, and one hour before if travelling in a Car.
Subject to seat and car deck availability Condor Ferries offers the opportunity to purchase last minute tickets at the port and at the fare quoted on the day. There is no reduction in fare for this service. A sales service is operated at check-in desk at all ports. Passengers intending to purchase last minute tickets should be at the check-in no later than one hour before stated departure time. There are no guarantees that space will be available but our teams will be able to advise you.
You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.
If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.
Your booking can be updated online, up to 24 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1024, or alternatively, you can visit or call your local port.. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:
Please note that if you wish you upgrade your seating, there will be no amendment fee applied.
Once you have made the changes to your booking, you will be charged the relevant fee as well as any increase in fares, and a new booking confirmation will be issued. Bookings are currently free to amend online up to seven days before departure.
Please note that you cannot make amendments online if have already travelled on the outward leg of the journey.
Amending your booking will be subject to our amendment fee policy in addition to any changes in fare:
>28 days before departure
7-27 days before departure
Within 7 days
Ports & Contact Centre
Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. It will appear on all Condor Ferries booking confirmations, invoices and E- boarding cards and helps us to maintain a high standard of Customer Service. You may be asked for this number when you travel so it is best to keep it to hand when travelling. If you have any questions about your Condor Ferries booking reference number, do give us a call on 0345 609 1026.
The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their ships. We require full names and gender for all passengers travelling on each leg of the journey. If you are travelling to or from France, you will also need to provide the date of birth and nationality of all passengers on the booking and to make sure the name entered matches the details your passport exactly. It is your responsibility to ensure this information is accurate. You can check your details online in our Manage My Account area.
We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Reservations must be paid in full at time of booking, where Condor Ferries will then issue a booking confirmation by email. All internet bookings will receive a booking confirmation by email. Booking confirmations are an important document and are required to collect your boarding passes on the day of departure should you not receive an e-boarding card.
If an odd amount of passengers wish to be booked to travel, you will need to book 2x one way journeys. However, you can call our Contact Centre to book on 0345 609 1026 where a £4 booking fee will be applied.
Bookings with the same number of passengers travelling outward and return can be booked online.
We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message or phone call.
We use your email address in order to send your booking confirmation. You may also opt in or out to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.
Of course, if you don't have access to email or have any special requests or will require assistance please call 0345 609 1026 when you have completed your booking.
You can check your details online in our Manage My Account.
You can upgrade your seats at time of booking, or in the port and onboard. We recommend booking in advance to avoid disappointment and to ensure you travel in your preferred seating class. Please note that those travelling with children must book them in the same seating class as the rest of the party travelling, children mustn’t be left unaccompanied. Both adults and children travelling will require to pay for their seating upgrade.
If you are unable to travel on your booking or one of the journeys, you can cancel online, at your local port or by phone.
If you have not booked directly through Condor and have booked through a tour operator, please contact their relevant teams to update your booking. Unfortunately Condor Ferries cannot offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
28 before departure
7-27 days before
2-6 days before
Within 48 hours
Within 24 hours
If a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied. In any event there is a minimum cancellation fee of £25.
Bookings must be cancelled through our website, Reservations or a Port Office.
If you have booked travel through a tour operator, please contact their relevant teams to update your booking.
To book online with Condor Ferries you will be required to provide a password so you can logon in the future. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter.
To change your password please click on 'Manage my Account' and log in with your existing password where you will then be given the option to change your password.
If you have forgotten your password, click the “Forgotten your details?' link once you have entered your email address. We will then send you a link to your previously nominated email address.
Students who hold a college, University, NUS or ISIC card can enjoy a 15% discount on all fares (excluding accommodation) on producing a valid card at the port. This discount cannot be used in conjunction with any other discount i.e. Frequent Traveller discount and is not available when booking online.
The following criteria is applies:
Please note that student discount only applies to the individual travelling and no one else in their party/booking.
Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Passengers who check with their doctor and do not have permission are liable to be denied boarding and will not be eligible for a refund. Condor Ferries will not accept passengers for carriage more than 34 weeks pregnant. For more information please see our terms and conditions.
It's important to renew your membership before it expires. You can renew by emailing firstname.lastname@example.org, by calling our Contact Centre on 0345 609 1024 or by visiting your nearest port. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a joining administration fee of £15 on top of your annual membership.
For more information on the Frequent Traveller Club, including annual membership fees and how to join, click here.
Condor Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authorities for all our ports. We advise all passengers to be aware of the onboard Assembly Stations and to listen carefully to all announcements made by the crew. For your own safety and security some restrictions apply to the carriage of dangerous goods on our ships. Please see our Conditions of Carriage for more detailed information.
Because many of our services call at more than one port, it is important that we have checked-in all vehicles booked to travel into the pre-boarding lanes before we commence embarkation. Late arrivals heading for certain destinations can disrupt the vehicle loading sequence of the ship which in turn may delay the departure. Once all booked passengers are checked in and have boarded, check in will close and the sailing will depart, and on occasions up to 20 minutes earlier than the scheduled departure time. If passengers have not checked-in for the scheduled departure, check-in will close one hour prior to departure for those travelling in a Car and 40 minutes for those travelling on foot. Passengers who miss the check-in cut off will be transferred to the next available sailing, subject to availability and in line with Condor Ferries' Terms and Conditions.
Poole: There is a pay on return car park opposite the terminal. You can pay with cash and card.
Portsmouth: Car parking is available near the terminal
More information on our terminals and the parking available can be found on our port pages.
Many of our services call at more than one port; therefore it is vital that we load the cars in a certain sequence to ensure that the disembarkation and embarkation at each subsequent port of call is as efficient as possible. The last thing we want to have to do is to ask any customer to return to the car deck to move his/her vehicle so that another customer can alight.
If you are reaching our ports by Satnav, the postcodes for the ports are as follows:
Poole: BH15 4AJ
Portsmouth: PO2 8SP
Jersey: JE2 3NW
Guernsey: GY1 2LL
St Malo: 35400
For directions to the ferry ports please see our port pages.
Taking your caravan to Jersey
Condor Ferries can book your caravan travel direct to Jersey, and upon doing so will advise you that an entry permit is required. Please contact States of Jersey Tourism 01534 448800 or make your reservations through one of the following campsites and they will supply you with an entry permit. Beuvelandes, Rozel Camping Park and Daisy Cottage.
Taking your Caravan to Guernsey
At present, Motorhomes travelling from the UK or France will need to plan ahead when going to Guernsey. Motorhome owners will need to pre-arrange a permit which can be acquired and organised by campsites on the Island. Unfortunately, Condor Ferries is unable to provide you with a permit, however if you get in touch with one of the Guernsey Campsites listed below they will be able to supply you with an entry permit. Please contact La Bailloterie Camping, Vaugrat Campsite or Fauxguet Valley Campsite and they will supply you with an entry permit.
Taking your Caravan to France
At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa.
We do allow pets to travel but they must comply with the PET Travel Scheme.
Please note: foot passengers travelling to and from France are not permitted to travel with a pet.
While we are typically unable to allow pets in the passenger lounges, recognised assistance dogs are carried free of charge on all of our ferries, and are permitted to travel in the passenger lounges and public areas. They just need to be on a lead or harness.
An assistance dog is one which has been specifically trained to assist a disabled person and certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF).
Emotional support dogs that are not recognised as assistance dogs by the above organisations are not allowed to travel in the public areas. In this case, please book your dog to travel as a domestic pet.
We do allow pets to travel but please ensure you read our full guidelines for taking your dog on board here.
There is not normally a charge for checking in a bicycle providing you supply details when you book. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. You can book your bicycle online, over the phone or at the port. For more information please see our ‘Help & Advice’ Section here.
When travelling on foot, you will need to check in no later than 40 minutes before the scheduled departure time shown on your booking confirmation. . This is to ensure everybody can check in and board and the ship can sail on time. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. Nonetheless please respect the check in times shown on your booking confirmation.
Once all booked passengers are checked in and have boarded, check in will close and the ship can depart up to 20 minutes earlier than the scheduled departure time. Check-in will close 40 minutes prior to departure for foot passengers, and one hour prior to departure for those travelling in a Car. Passengers who miss the check-in cut off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.
Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company.
All single items of portable luggage larger than a handbag/small backpack (e.g. rucksacks, suitcases - hold luggage) should be checked in and bags checked in should weigh no more than 25kg per bag. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy. Any additional baggage with be charged at £30 per item.
Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold.
Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. Only small handbags and small rucksacks will be allowed in seating areas.
For more details please see our Terms and Conditions.
We offer discounts for groups of 10 or more passengers. This is typically 10% off the normal travel cost, including seating or cabin upgrades. For more information visit the Travelling as a Group section and send us the completed form to claim your group discount. Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time.
We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel.
If you are unable to travel on your booking or one of the journeys, you can cancel by phoning 01202 207 242 or email Group.Travel@condorferries.co.uk .
Below charges are applicable per Group booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
>30 days before departure
15-29 days before departure
7-14 days before departure
0-6 days before departure
If a Group fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied. In any event there is a minimum cancellation fee of the Non-refundable deposit.
Bookings must be cancelled through our Groups Team by calling 01202 207 242 or email: Group.email@example.com .
You can make changes to your bookings with our Groups Team by calling 01202 207 242 or email: Group.firstname.lastname@example.org. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.
Your booking can be updated up to 24 hours before departure, prior to your e-boarding cards being issued.
Yes. Amendment fees are applicable in addition to any difference in the fare. Amendment fees apply per amendment per booking. Amendment fees are shown below
>30 days before departure
7-29 days before departure
0-6 days before departure
When travelling on foot, we recommend that Groups check in no later than 60 minutes before the scheduled departure time shown. This makes for a more comfortable experience for all parties and ensures that the ship can sail on time. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. Nonetheless please respect the check in times shown on your booking confirmation.
Once all booked passengers have checked in and have boarded, check in will close and the ship may depart up to 20 minutes earlier than the scheduled departure time. Check-in will close 60 minutes prior to departure for Group foot passengers. Passengers who miss the check-in cut off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.
Condor Ferries do not accept unaccompanied minors under the age of 16 years for travel on any of its services. Minors aged 16 or 17 may travel unaccompanied on the basis that their parent or guardian provide their written consent for the minor to travel at the time of booking. They should also be aware that there is no specific service provided, and that their parent/guardian deems the minor capable of independent travel. French residents seeking travel will require written approval as required under French Law. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries as to the safety of same. No persons under the age of 18 will be accepted for travel on overnight services such as those provided on Commodore Clipper unless accompanied by an adult 18 and over. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people).
What equipment do I need to access the Wi-Fi network?
Any Wi-Fi enabled device such as a smart phone, laptop or tablet.
How do I access the Wi-Fi network?
Switch on your device and open 'Settings'
Use 'Wi-Fi' to select the network Condor_WiFi_Public
Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue
Do I have to register?
Can I roam on the Condor Public Wi-Fi network?
Yes. Roaming is available on wireless network only on the main deck.
Can I send and receive large files?
We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband.
No public network is fool proof. Ensure you do your best to protect yourself and your device:
For more information on the facilities available and access information for disabled and mobility reduced passengers please visit here.
Yes, from 25th October 2018 a cabin will be available on Commodore Clipper for disabled or reduced mobility passengers. This cabin offers an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices from 25th October 2018.
In order to align our carriage requirements with the guidance of our Flag State the following items may be carried with prior notification at the time of booking:
Please note: Foot passengers may not transport firearms, ammunition or any other item considered to be a dangerous weapon, such as bows and arrows, knives (including chef's knives) swords etc, on board our vessels. Any dangerous items will be taken and confiscated by security/ police at the port of departure and passengers will not be permitted to collect these items on their return.
Category Dangerous Goods exempted from the requirements of the IMDG Code
A maximum of 1000 cartridges of UN 0012 and UN 0014 of Class 1.4S per vehicle, which should be carried in the original manufacturers packaging, is permitted without documentation. Quantities in excess of this must be declared and carried according to the full provisions of the IMDG Code.
Propane/Helium (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) Purged cylinders require certificates to be produced.
Cars/camper vans/motor homes/caravans
Butane/Propane (maximum of 3 cylinders, the combined weight of which must not exceed 47 kg) for lighting, cooking or heating purposes only.
Cars powered by multi fuel hybrids
Only recognised manufactured models with standard specification or where evidence is provided that any modifications have been carried out by a competent certified mechanic.
A maximum of 6 cylinders may be carried per vehicle of size ‘F’ or smaller (Note size F has 9.4 litres water capacity, with approximate dimensions 930mm x 140mm or up to 60 litres aggregate water capacity), containing either UN1002 AIR, COMPRESSED, UN1072 OXYGEN or UN3156 COMPRESSED GAS, OXIDISING N.O.S (Oxygen, Nitrogen).. No other dangerous goods (e.g. Class 2.1 Flammable gases, Class 3 Flammable liquids) may be carried in the same vehicle as the diving gases.
DIY and household effects
Flammable paint and paint related material (maximum 10L combined). Disposable Gas Receptacle (Maximum 1L) for blow torch or similar.
Small fire extinguishers up to a maximum total weight of 5kg per vehicle or caravan or trailer.
Private vehicles can only take fireworks in retail packaging, maximum 5 kg package weight in total..
Forage for animals
Small “horse” Box (including trailers) carrying animals. 3 Bales Standard Size. Bales to be covered if outside of vehicle. Large “horse” Box. Additional bales may be transported within the vehicle, to a maximum of 3 bales per animal.
Items carried in Personal luggage
Personal grooming or hygiene products e.g. hairsprays, toiletries
Lifejackets & Flares
Within test date flares and lifejackets which are classified as dangerous goods. Maximum per Vehicle of 6 x Lifejackets, 6 x Handheld Flares, 4 x Parachute Flares and 2 Smoke Floats for use in leisure craft only.
Private vehicles used to carry sick or disabled persons may carry up to six, of size 'F' or smaller, cylinders (i.e. up to 60 litres aggregate water capacity) containing UN 1072 oxygen, compressed provided the patient has a letter from a doctor stating they require medical oxygen. In addition to the above conditions the use of oxygen on board ship is only in non-smoking areas designated by the master.
Petrol & Diesel
In an approved container (maximum quantity 5L per vehicle). The above items must be declared to the ship’s officer prior to loading.
In all the above cases the goods must be secured against movement. For gases, except when being used for medical purposes, the gas supply should be shut off at the cylinders and stowed away from sources of ignition and heat.
All firearms should be accompanied by a current valid Firearm, Shotgun or Registered Firearms Dealer’s (RFD) certificate and these should be available for inspection by either the booking in staff or port security personnel. Certificate holders should be aware of their requirements for ensuring the secure storage of arms and ammunition, for example: Any shooting equipment should not be visible when carried in vehicles.
All of the above items must be declared to the ship’s officer prior to loading
If the quantities being carried exceed those stated in above the full provisions of the IMDG Code should be applied.
The onboard shop has a selection of duty free items including alcohol and spirits, cigarettes, confectionery, toys and games and fragrances. There are limits on what you are allowed to take which can be viewed here. These limits will also be shown on the back of your boarding card.
If you are travelling on a Condor Ferries service which calls at one of the Channel Islands (regardless of your final destination) and are over the age of 17 you will be entitled to use your personal allowance to buy items for personal use without paying UK tax or Duty. This is because the Channel Islands are outside of the EU. Please bear in mind that local legislation at your port of arrival may differ regarding the permissible ages to purchase or consume alcohol or tobacco products.
Challenge 25 is a policy used by many retailers who sell alcohol and tobacco products. If you are fortunate enough to look under the age of 25 you will be asked to provide photographic ID with a suitable proof of age when buying these products. This ID could include a driving licence, passport, identity card, proof of age card, student card.
You may only carry equipment such as firearms or other items which could be used as offensive weapons provided you are fully licensed and can fulfil all legal requirements. This ruling only applies if you are carrying the weapon(s) in a vehicle. Foot passengers are prohibited from transporting weapons or ammunition either on foot, or in the hold. It is your responsibility to ensure that you meet all of the legal requirements for the possession and transport of any firearms or ammunition.
Please ensure that you check all of the legalities referring to the transportation of arms/ammunition because the laws in France, Jersey & Guernsey differ to those in the UK. This includes but is not limited to Firearms and/or Ammunition, Swords, Knives or Blades (including Chef’s Knives).
You can take ammunition, but this must be kept to a maximum of 1000 rounds of ammunition (which MUST be less than 0.5 “(12.7mm) calibre) and stored in separate locked carrying cases within the vehicle. Foot passengers are not allowed to travel with any weapon(s) or ammunition.
You must declare this at the time of booking by phoning our contact centre or local port at least 24 hours before you intend to travel. Once you have informed us of all the details, we must pass the information onto the authorities at the ports to avoid any problems for you when you travel.
All vehicles are subject to searching at both ports and this will avoid any misunderstanding. However, you should still advise the check in operator that you are carrying such. The weapons(s) must remain inside the vehicle. Any weapon must also be obscured from view or under a cover.
Even if your gun is only for display, the requirements are exactly the same.
Passengers are permitted to bring their own food and drink onboard and consume it during the sailing, however alcohol may not be brought onboard any of our vessels for consumption during your crossing.
Alcohol may only be consumed onboard if it has been purchased from the onboard bars and restaurants. Please note that this does not include alcohol bought in the Duty Free shop, this is not to be consumed during the sailing.
If you have mislaid an item after travelling with Condor Ferries, please contact our lost property department by emailing email@example.com or in writing to the following address:
Condor Ferries Lost Property, New Jetty, White Rock, St. Peter Port, Guernsey GY1 2HR.
Please note however that there will be a postage fee of £10.00 per item up to a maximum weight of 2kg.
Customers who experience a cancellation, delay in departure or delay in arrival may wish to claim on their travel insurance and can do so by downloading the ‘Disrupted Service Claim Form’. You can send this to your insurance company with your claim as proof you experienced a disruption or cancellation.
Condor Ferries abides by the EU Passenger Regulations 1177/2010. These regulations should not be considered as replacing the need for travel insurance. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost.
Where there is an overnight delay and the cause is within our control, you may be entitled accommodation either onboard ship (cabins) or ashore up to a limit of 80 Euros per person per night. We are entitled to ask you to return home overnight too.
In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Customers should refer to their travel insurance policy for any claim entitlements.
We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to firstname.lastname@example.org or in writing to:
Condor Ferries Ltd,
The European Parliament and Council adopted EU Regulation 1177 / 2010 on 18 December 2012. The directive gives rights to ferry and cruise passengers when travelling by sea or inland waters.
The regulation has been introduced to prevent discrimination and to offer assistance to disabled passengers and those with reduced mobility.
In case of cancellation or delay the regulation gives rights to passengers ensuring that a minimum degree of information is provided. Condor Ferries acts in accordance with the requirements of this regulation and you can find more information on this here.
A cookie is a small text file that our website may send to your hard drive when you visit condorferries.com. Cookies are used to help improve the online experience and to track the number of visitors to the site. For more information on cookies or to "Opt-out" please click here.
Facebook and Twitter is a place where we encourage you to leave comments, photos, videos, and links. Everyone is free to express themselves and their own thoughts and in doing so should be conscious of respecting other people's sensibilities and opinions.
If you have a question or some feedback for us, then we would love to hear from you! We welcome and value the opinions of all of our customers. Please be aware that social Media is not a replacement for our standard customer service channels, and unfortunately is not monitored 24 hours a day, 7 days a week. If your matter is urgent, then please contact us via the usual methods as listed on our website. Our contact details can be found here
Whilst we love seeing posts from our fans, Condor Ferries does not endorse or take responsibility for the accuracy of information, opinions or claims shared by Condor Ferries fans. Please consider how your posts may make other people in the Condor community feel. If any inappropriate content or harassing behaviour is shared on our pages then we reserve the right to remove it. This includes: comments, images, photos, videos & tags we might consider inappropriate to our brand values.
Removal of any content which may contain the following:
And any content which may also:
Condor Ferries reserve the right to block anyone who falls into any of the above categories.
Modern Slavery Act Overview
This policy has been made as a result of the implementation of the Modern Slavery Act 2015.
The United Kingdom Modern Slavery Act requires businesses to provide disclosure concerning their efforts, if any, to address the issues of slavery and human trafficking in their supply chains. The disclosures are intended to provide consumers the ability to make better and more informed choices about the products and services they buy and companies they support.