PLAN YOUR TRIP
We recommend our customers to change their bookings to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you’d like to amend your booking we’d suggest you do this via live chat here.
As restrictions have been lifted and our services have resumed, our standard cancellation policy will take effect from Thursday 06 August 2020.
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.
Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
Please see our cancellation charges here.
If that is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment.
We understand this is a difficult situation, but we would like you thank you for your support in these difficult times.
Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied.
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