PLAN YOUR TRIP
We recommend our customers to change their bookings to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you’d like to amend your booking we’d suggest you do this via live chat here.
At the current time and in view of the coronavirus crisis, we are offering any customer who wants to cancel their booking or who has had their booking cancelled a 100% refund through a gift voucher, which we can issue right away for you and we will not charge you any cancellation fee. The quickest way to do this is on our website, through this form, please click here – “Future Travel Voucher Application”
Your voucher will be valid for a period of one year and you can redeem it anytime online or through our ports or contact centre.
If that is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment.
We understand this is a difficult situation, but we would like you thank you for your support in these difficult times.
Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied.
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