SAILING Updates

RESERVATION DESK

Dear Customer,

To protect our staff as far as possible and customers in order to prevent the spread of COVID-19 (Coronavirus), our ticket sales desk will be closed until further notice.


For enquiries & bookings please call 0345 609 1026 between 09:00 to 17:00 Monday to Saturday or visit our website where our staff can assist you via live chat between 09:00 to 17:00 Monday to Saturday or via email at contactcentre@condorferries.co.uk 

Thank you for your understanding.

Reduction in High speed services

The frequency of high speed passenger sailings is being pared back during the January-March winter period as a consequence of the continuing severe travel and quarantine restrictions.

We are continuing to see extremely low demand following the movement of both France and the UK into national lockdowns and border controls which are affecting travel volumes to and from the Channel Islands.

Following recent discussions with the Government of Jersey and States of Guernsey on the financial implications of maintaining unsustainable passenger sailings during the winter, Condor will not operate high speed services from St Malo and Poole until April 2021. However, Commodore Clipper will continue to provide daily passenger and vehicle capacity to Portsmouth and on Saturdays to St. Malo where forward booking demand on the southern
route is extremely low.

High speed services for the rest of December, linking the Islands with the UK and St. Malo, will be maintained on a slightly revised schedule to enable passengers to complete their Christmas travel at this important time of year. Booking demand has also understandably fallen significantly in this period. Any minor timetable changes will be communicated early this week.

Condor remains absolutely committed to a fuller schedule resumption as soon as restrictions lift and travel normalcy returns; currently there is no certainty when any easing of controls will be possible. These are, of course, exceptional and unprecedented times so Condor will continue to liaise closely with the Channel Islands’ governments to ensure sea connectivity services are robust and viable during the pandemic.

Freight services to and from the Islands remain unchanged.

Pax ops – negative test requirement

Please note this important change to your travel arrangements with Condor Ferries.

With immediate effect, passengers travelling with Condor Ferries must provide evidence of a negative Covid-19 result conducted within 72 hours of travel. The result should be from a PCR or lateral flow test and the receipt presented at check-in on departure. This applies to passengers booked on all routes apart from Guernsey-UK and Guernsey-Jersey.

We regret to inform you of this change at short notice which is being introduced following the recent increases in Covid-19 infection rates in the UK.

Condor will waive any amendment charges for passengers who need to move their travel to a new date.