We want you to enjoy travelling with us, from planning your journey to arriving at your final destination. Our aim is to get you to your destination completely satisfied with the service you have been given.
This section provides information on how we are performing against a range of criteria which we know are important to you, and tells you more about how you can give feedback and how we use that feedback to improve our services.
89.1% of all scheduled crossings operated
65.5% of all services arrived within 30 minutes of schedule
You gave us a 8.4 out of 10 for overall satisfaction
You rated the helpfulness of our customer teams at 9.2 out of 10
| Date | Operation | Punctuality | Satisfaction | Helpfulness |
|---|---|---|---|---|
| Oct 20 |
89.1 %
|
65.5 %
|
8.4
|
9.2
|
| Sep 20 |
96.1 %
|
78.4 %
|
8.8
|
9.1
|
| Aug 20 |
87.5 %
|
86.8 %
|
8.9
|
9.3
|
| Jul 20 |
89.4 %
|
91.8 %
|
8.8
|
9.3
|
| Apr 19 |
97.1 %
|
86.9 %
|
8
|
8.4
|
| Mar 19 |
84.3 %
|
73.6 %
|
6.1
|
7
|
| Feb 19 |
90.1 %
|
71.5 %
|
6.2
|
7
|
| Jan 19 |
81.6 %
|
95.3 %
|
6.9
|
7.4
|
| Dec 18 |
83.6 %
|
67.1 %
|
7.7
|
7.3
|
| Nov 18 |
89.1 %
|
88.2 %
|
7.5
|
7.2
|
| Oct 18 |
93.9 %
|
87.8 %
|
7.3
|
8.8
|
| Sep 18 |
91.3 %
|
81.1 %
|
7.4
|
8.6
|
