Terms & CONDITIONS

In addition to our Conditions of Carriage which are available on request or on our website (hereinafter the “ Website”), these booking terms and conditions (the “Booking Conditions”) apply to all ferry bookings with Condor Ferries. Please read them carefully before making a booking.

By making a booking, you will be entering into a contract for ferry travel with Condor Limited, with a trade name “Condor Ferries Limited”, a Condor Ferries registered under the number 738 at Guernsey, with its registered office at New Jetty Offices, White Rock, St Peter Port, Guernsey, GY1. We shall refer to Condor Ferries in these Booking Conditions as ‘Condor’, “we”, “our”, or “us”; and we shall use “you” to mean the person making the booking and any person included in the booking and travelling on the ferry. Condor Ferries sells transport only under the ‘Brittany Ferries’ brand. Condor Ferries remains the Carrier.

If you have booked a ferry ticket and accommodation (other than onboard accommodation) with us, these Booking Conditions will not apply. Please instead see https://www.condorferries.co.uk/condor-breaks-booking-conditions

These Booking Conditions and any dispute or claim in connection with your booking will be governed by the law of England. You and we both agree that the courts of England will have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Booking Conditions and your booking.

 

GENERAL INFORMATION

The lead name on the booking will be the person responsible for the booking (the “Lead Name”). The Lead Name must be at least 18 years old at the time of booking (except minors between 16 and 18 years old travelling unaccompanied). The Lead Name confirms that all passengers agree to be bound by these Booking Conditions and that the Lead Name has the authority to accept and does accept these Booking Conditions on behalf of all passengers.

The Lead Name shall be responsible for paying the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

At the time of booking, the following information will be required where applicable: vehicle registration number, passengers’ first names, surnames, dates of birth, gender and nationality. The Lead Name must ensure and hereby confirms that the details provided for all passengers to the booking are full and accurate. The Lead Name must also check all descriptions on the travel documentation received after booking and inform us immediately of any errors or instances where personal details do not correspond with those shown on the passports of those travelling under the booking.

We will not carry passengers under the age of 16 unless an adult of 18 years or over accompanies them. Children travelling with an adult other than their parents or legal guardians must have a letter of consent.

Minors aged 16 or 17 may travel unaccompanied if their parent or guardian provides their written consent for the minor to travel independently, at the time of making a booking. No specific additional services shall be provided by Condor Ferries to a person aged 16 or 17. Such persons may accompany up to two minors below the age of 16 on the same basis but shall do so at the absolute discretion of Condor Ferries who shall be entitled to deny boarding for reasons concerning their safety and security and or the safety and security of other passengers or crew.

Persons of French nationality or who are resident in France under the age of 18 must provide written consent from their parent or guardian in accordance with French law as amended from time to time. It is the Passenger’s responsibility to ensure that such documentation is acceptable under French law. Condor Ferries reserves the right to refuse to allow Passengers without acceptable documentation to board. Condor Ferries shall not be liable for any loss, damage, delay or expense howsoever arising from its refusal to carry Passengers without acceptable documentation or from the consequences of the Passenger carrying incorrect documentation.

No person under the age of 18 will be allowed to travel on overnight services, such as those provided on The Islander, unless they are accompanied by an adult.

For overnight crossings, a cabin or reserved seat must be pre-booked whilst availability remains.

Vehicle and passenger space plus onboard accommodation are subject to allocations and therefore may not always be available with certain types of fares.

Motorised vehicles must arrive at the designated port of departure for both outbound and return sailings under their own power. Failure to do so will invalidate this transport contract and will be treated as a no-show.

All departure/arrival times are estimated and are local - please refer to your documents. Documents are only valid for the sailing dates/times indicated unless otherwise specified.

Luggage sizes in public areas on high-speed services are limited to 45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the duration of the crossing.

Onboard facilities vary depending on route, vessel, dates and time of travel.

Please note that smoking (including electronic cigarettes) is only permitted on designated outside decks with the exception of high-speed services which may be completely non-smoking (please check at time of booking).

To monitor customer service and for training purposes, we record telephone calls.

FARES

Fares are subject to availability at the time of booking and may change at any time before your booking is confirmed. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price at the time of booking.

Our prices are given inclusive of VAT and include the price of transport, charges and all applicable taxes, fees, surcharges and duties known at the date of publication.

We reserve the right to make a surcharge after the date of booking but before the outward travel date if there is an increase in taxes, fees or charges (e.g. government action, fuel charges etc).

Fares are only valid for the sailing dates/times indicated. Open return tickets are not available.

If you vary sailing dates and times or misuse the terms of the ticket or any promotion, the difference between the cost of your original ticket and the appropriate current fare will be charged. Any additional charges are payable prior to boarding.

A service charge may apply for bookings made or amended through our Contact Centre.

Shipment of vehicles carrying goods which require customs documentation are subject to freight tariffs. For further information and rates, contact our Freight Sales Team on 00441481728620. Please note that if you arrive at your designated port with a passenger booking, in circumstances where you should instead have made a freight booking, then this transport contract is invalid and will be treated as a no-show. Travel will only be permitted if it is possible to make (and you do make) a freight booking, and payment of any additional cost is made in full. In these circumstances, your carriage cannot be guaranteed, and we will have no liability to you when you are denied travel because you should have made a freight booking but failed to do so. For more details about making freight bookings, please visit https://www.condorferriesfreight.co.uk

The environmental contribution is a fixed amount that applies per crossing from the 1st January 2024 to contribute to the cost of compliance with the IMO 2020 Sulphur Directive and the EU Emissions Trading Scheme (ETS). The amounts are available on the following page www.brittany-ferries.co.uk/information/travel-advice/eu-ets. The contribution is a fixed amount to which discounts and promotional offers do not apply.

 

CONFIRMATION AND PAYMENT

Upon acceptance of your booking, we will issue a confirmation document by email, or if requested, by post. It is at this stage that a contract is formed between you (including all persons travelling and named in the booking confirmation) and us. By entering into the contract, you confirm that you are satisfied with the details of travel offered by us and that you have accepted these Booking Conditions.

We shall be under no obligation to issue a booking confirmation to you after you have placed a booking with us. We will not issue such a confirmation if we discover an error in the pricing of the ticket or if the ticket is no longer available. If, for any reason, we are not able to accept your booking, we will inform you of this and will not process your booking further. We will then arrange for you to be refunded any part of the ticket you have already paid, unless you decide to use it towards making a different booking.

 

AMENDMENTS BY YOU

We understand that your plans may change and so we provide you with a range of different ticket options so that you can choose the one which is most suitable for your needs.

If you wish to make a change to your booking after we have issued the booking confirmation, please ask the Lead Name to contact us.

We do not have a legal obligation to make any changes to your booking, but we may, at our sole discretion, try to accommodate your request. If we agree to make a change, you agree to pay us an amendment fee in accordance with the terms set out below.

	Standard	Saver	Super Saver	Day Trip
Online	FREE	£5	£10	£20
Ports & Contact Centre	£5	£10	£15	£25

If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

Your booking can be updated online, up to 48 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1026, or alternatively, you can visit or call your local port. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

• Upgrade your seats
• Amend your sailings
• Change the passenger names
• Add or remove passengers
• Add or remove a vehicle
• Amending your vehicle type

Please note that if you wish to upgrade your seating, there will be no amendment fee applied.

Once you have made the changes to your booking, you will be charged the amendment fee, as well as any increase in fares, and a new booking confirmation will be issued.

Please note that you cannot make amendments online if you have already travelled on the outward leg of the journey.

Amending your booking will be subject to our amendment fee policy in addition to any changes in fare which can be seen in the table above.

You will also be liable to pay for any increase in the ticket price caused by the amendment.

Where an amendment fee is applicable, it is payable prior to making the change, and it is non-refundable.

All amendments are subject to availability and any applicable fare increases which may be caused by the amendment.

Amendments are not permitted for no shows (after scheduled departure time) and cannot be made in a way which will alter the sequence of the ticket(s).

Any exceptions to these terms will be advised to you, prior to accepting the booking.

 

CANCELLATIONS BY YOU AND REFUNDS

We know things don’t always go to plan, and there will be occasions when you may need to cancel your booking. We therefore offer a range of ticket types which have different cancellation rules so that you can choose the best option for your requirements.

The table below sets out the cancellation fees which will apply per booking, together with the refund arrangements, depending on the type of ticket you have purchased. Unless a refund is stated to be made by way of vouchers, all refunds shall be made using the payment method used to make the booking.

Standard	Saver	Super Saver	Day Trip
FREE cancellation up to 48 hours before departure	25% cancellation fee up to 48 hours before departure	50% cancellation fee up to 48 hours before departure	100% cancellation fee

Cancellations within 48 hours of departure are subject to a 100% cancellation fee.

If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. 

Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.

Any variation to these standard cancellation terms will be advised at the time of booking.

 

Vouchers

Any refund voucher issued to you will be valid for 12 months from its date of issue and cannot be converted into cash. The voucher, which is non-transferable, will be issued in the name of the Lead Name. Please see additional terms and conditions on the voucher itself.

 

Method and timing of cancellation and refund requests

If you would like to cancel your booking, please ask the Lead Name to contact us.

You must cancel your booking before the date of your outward journey. Failure to do so will be considered a no show and any refund amount will be forfeited.

If a Passenger fails to take the outward journey, the return journey will be automatically cancelled but may be rebooked, subject to availability and payment of the fare at the prevailing price and subject to Condor Ferries ’s booking Conditions. If the return journey is no longer available, an alternative journey may be booked, or a refund may be given in accordance with these Conditions.

If a Passenger does not take a return journey of a booking Condor Ferries may treat the booking as though it was a single journey only and charge the higher of the original fare or the prevailing fare for a single journey such fare being the fare applicable at the material date and time of the booking confirmation.

When travel dates are amended and the booking is subsequently cancelled, the cancellation fee will be based on the date of the amendment(s) and the date of the outward sailing at the time of the change(s). If, at any point, your booking is amended within the cancellation period, no refund will be due.

 

Bookings which cannot be cancelled or where it is not possible to receive a refund

Promotional fares are non-refundable.

Amendment fees are non-refundable.

 

COOLING OFF PERIOD

We allow a 24-hour cooling off period in which you can decide that you no longer want to continue the booking. If you contact us to cancel your booking within 24 hours of your receipt of the booking confirmation, we will provide you with a full refund.

 

SPECIAL OFFERS

Special offers cannot be used in conjunction with any other offers or be combined with other special offers. Special offers are subject to availability and additional terms and conditions will apply. Special offers can be revoked at any time prior to booking.

Please note that Special offers’ conditions apply to return promotional fares. Full payment is required at the time of booking by credit or Euro debit card for all special offer fares. These fares are subject to restricted durations and are only valid providing both the outward and return journeys completed as specified on the documents. Where they are not the outward journey will be considered a 'single' journey, and it will be repriced at the single tariff. Any additional payment will be collected from the credit/debit card used for the original payment, if the outward portion of any return itinerary is not used, we will cancel the return, and no refunds will be paid. 

Some of our special offers may be subject to certain conditions in order for you to benefit from them, such as age conditions or booking dates. For these offers, you will be asked to certify at the time of booking that you meet all the criteria to benefit from the offer. At check-in, you may be asked for any documents that will enable you to benefit from the offer. If you do not present the documents or if the documents do not comply with those required to obtain the promotion, we reserve the right to ask you to pay the additional cost corresponding to the fare without the discount.

Special offers cannot be applied retrospectively to existing bookings.   

 

CHECK IN

All departure/arrival times are local – please refer to your travel documents for confirmation of the exact times.

The latest arrival time at the port for each journey will be shown on your travel documents. This may vary depending on whether you have any special requirements, or you are travelling as part of a group, or for other reasons. If you do not meet latest check in requirements, your space will not be guaranteed.

 

ADMINISTRATIVE OBLIGATIONS 

You will receive information adapted to your nationality if you have indicated your nationality to Condor Ferries. 

Please check with the Consulate or Embassy of your destination country to find out what formalities need to be completed (identity document, visa, vaccination, etc.).   

It is your responsibility to take the necessary steps, and to bear the corresponding costs of completion. A driver's license is not an identity document and will not be accepted for border crossings. 

In accordance with the provisions of the Conditions of Carriage, we may refuse boarding to, and terminate the contract of carriage of, any person who is unable to produce the required documents.   

If you are refused boarding by the British or French immigration authorities, we will seek reimbursement of any costs charged to us by these authorities (fines and/or penalties and/or repatriation costs). This recourse action will be exercised in accordance with our Conditions of Carriage. 

 

For your information - ETIAS in 2025 :  

Since April 2025, the European Travel Information and Authorization System (ETIAS) has been introduced. If you are from a visa-exempt non-EU country, such as the UK, you need to apply for ETIAS authorization to enter the EU for short stays (up to 90 days within a 180-day period). 

You are responsible for submitting your ETIAS application. This can be done online at www.europa.eu/etias once the program has been implemented. 

 

SPECIAL REQUIREMENTS

Limited medical services may be available on board.

It is your responsibility to ensure that, if you have a disability or reduced mobility, your needs are communicated to us at the time of booking (and at least 48 hours prior to travel). If you travel with a pre-diagnosed condition, then travel is entirely at your own risk. Please ensure that you obtain advice from your own doctor before travelling.

If a Passenger requires assistance with personal care, such as feeding, breathing, using medication or using the toilet, the Passenger may wish to travel with a companion who can assist. In certain circumstances and where strictly necessary we may require that a disabled Person or Person with reduced mobility is accompanied by another Person who is capable of providing the care and assistance required. Such accompanying Person may travel free of charge, and we will provide information about obtaining a free ticket upon request accordingly.

We are unable to transport anyone who is 34 weeks (or 28 weeks for a High-Speed Service) or more pregnant at the time of travel or travellers with pregnancy complications.

For information and advice on health matters while travelling abroad, visit https://www.gov.uk/guidance/uk-residents-visiting-the-eueea-and-switzerland-healthcare. We also recommend you visit https://www.gov.uk/foreign-travel-advice prior to travel.

It is advised that at the time of booking, you arrange and have in place adequate travel and health insurance.

 

ANIMALS

Animals will not be allowed on board unless you have our prior permission and you have obtained the necessary licences and complied with all relevant regulations. It is the responsibility of the animal’s escort to obtain and comply with current regulations for the transport of animals. This includes assistance dogs. Please seek advice from your vet.

Unaccompanied animals will not be accepted for carriage in any circumstances.

Condor Ferries shall not be liable for any loss, damage or expense howsoever arising from its failure or refusal to carry any such animals or the consequences of incorrect documentation, whether carried under PETS or otherwise.

Animals being carried other than under the terms of PETS, must travel in a Vehicle, paw proof container or cage provided by the Passenger on the Vehicle deck or other part of the ship set aside for animals.

Dogs (excluding assistance dogs) must wear a muzzle at all times when in the terminal or if exercised on board. Pets must remain under the control of owners and be kept on a lead at all times. We ask customers to respect these animals and not to pet them.

If any problem arises with the transportation of a pet which requires the use of quarantine facilities upon arrival in the UK, then the pet’s owner/escort will be fully responsible for these expenses.

In accordance with article 11.5 of EU Regulation n°1177/2010 of 24 November 2010, disabled passengers or passengers with reduced mobility accompanied by a recognised assistance dog must inform Condor Ferries or the travel agent or tour operator at least 48 hours prior to travel.

 

CHANGES AND CANCELLATION BY US

The scheduled departure and arrival times advertised by us, the identity of the ships and the facilities and services available on the ships, are liable to change owing to operational, technical or scheduling reasons. We reserve the right to do so. They may also change due to unavoidable and extraordinary circumstances, by which we mean a situation which is beyond our control and the consequences of which could not have been avoided even if we had taken reasonable measures to do so. By way of example, this may include strikes and other industrial disputes, port closures, search and rescue operations, medical emergencies, weather conditions which make it impossible to travel safely to the destination as agreed in the booking, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural disasters or Government regulations, orders or advice.

If we change or cancel your booking, you may be entitled to certain legal rights as described in the Conditions of Carriage. Other than as described in these sections, we shall not be liable to compensate you for any loss or costs you incur as a result of changes or cancellations made by us.

FORCE MAJEURE

Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which are pandemics, lockdown or travel restrictions, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, level of water, closure of ports, technical or engineering problems or other similar events beyond our control.

Except as set out in these Terms, we and the suppliers shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by force majeure.

 

CUSTOMER SERVICE

If you find cause for complaint whilst travelling with us, or in your dealings with Condor Ferries, please notify our staff, as we would wish to resolve the matter immediately.

If we are unable to do so, then please write to Customer Services: Brittany Ferries New Harbour Road. Poole BH15 4AJ

 

ABTA

As required by law, we provide full financial protection for our package holidays through a bond held with the Association of British Travel Agents (ABTA), membership number Y6737. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.

 

DATA PROTECTION

Condor Ferries is the Data Controller responsible for processing your personal data in connection with our contract. We collect and process your personal data solely for the purposes of executing your contract, managing your booking, providing customer support, and complying with applicable legal and regulatory requirements. Your personal data is processed based on contractual necessity, legal obligations, and our legitimate interests in providing efficient services. You have rights under the General Data Protection Regulation (GDPR) including the right to access, rectify, erase, restrict processing, object to processing, and data portability. 

For comprehensive information about our data processing practices, your rights, retention periods, and how to exercise your rights, please refer to our Privacy Policy (https://www.condorferries.co.uk/privacy-policy) available on the website. 

 

Last update July 2025