PLAN YOUR TRIP
We are very experienced at helping passengers with disabilities, and those with reduced mobility to enjoy their travel and holidays to the full. Our crews have been given Disability Awareness Training to ensure the highest standards of customer care.
To help us make your journey as smooth and comfortable as possible, we need to know your requirements as early as possible, ideally when you make your booking, but not less than 2 working days before you travel. We also need to know whether you are travelling on foot or in a car. You can contact us by calling 0345 609 1024 or by emailing firstname.lastname@example.org
If you’ve booked your travel through an agent or tour operator, make sure they understand your needs, and that they pass the information on to us.
If you need help boarding please aim to check in 90 minutes before departure.
Because we generally call at more than one port, vehicle loading has to be done in a specific order, so please be patient, as its not always a case of first come, first served.
If you’re running late, but still expect to arrive at the port 60 minutes before departure, call the port office to let them know that you are delayed, and they’ll do their best to help you.
All you have to do is identify yourself to the check-in staff in the car lanes, alerting them to the specific needs which you have already highlighted in your booking, and they’ll take it from there!
We try to allocate the most suitable spaces for disabled/reduced mobility passengers, who have notified us of their needs in advance. For this reason, you may be asked to wait for assistance before you are parked onboard.
The same applies when checking in on foot - just identify yourself to the check-in staff, and they’ll help you. All our ports have facilities for disabled/reduced mobility foot passengers, including adapted buses and special buggies.
All our ferries have lifts from the car deck, which are reserved for
the use of passengers with wheelchairs, pushchairs or reduced mobility.
Rated lift capacity - 400kg and 600kg
Width of door - both lifts 0.9m
Rated number of people - 5 and 7
Rated lift capacity - 650kg
Width of door - 0.9m
Rated number of people - 8
Rated lift capacity - 1000kg
Width of door - 1.05m
Rated number of people - 13
Disabled/reduced mobility passengers should request seating in one of our wheelchair positions onboard. There are no anchor points for wheelchairs or seats with flexible arm rests. Or you may also choose to upgrade to our Horizon Lounge or Club Class for extra comfort, both of which are wheelchair accessible.
On Condor Rapide disabled passengers will need to request seating on the Lower Tier. There are no anchor points for wheelchairs or seats with flexible arm rests. For extra comfort you may like to upgrade to our Club Class which is wheelchair accessible.
Most seats on Commodore Clipper are accessible by disabled/reduced mobility passengers, including the reclining seat lounges, which includes some seating with flexible armrests.
From 25th October 2018 a disabled cabin will be available with an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices from 25th October 2018.
We understand that sometimes our passengers may need assistance at short notice and will always do our best to provide adequate support and facilities.
If you haven’t previously notified us, we recommend:
Call our reservations team on 0345 609 1024, or your departure port, and advise them of your needs
Arrive at the port at least 90 minutes before departure and advise check-in team
If your allocated seating isn’t suitable, go to the information desk on board - they may be able to help
At Condor Ferries, we recognise that not all disabilities are visible. We are a proud member of the Hidden Disabilities group and have joined the Sunflower Lanyard Scheme.
Wearing one of our Sunflower Lanyards will discreetly indicated to our staff that you have a hidden disability and may need additional support. Our staff have been trained to recognise these lanyards and to provide you with any help you may need at any stage of your journey.
By Post: If you're travelling with Condor Ferries in the next six months, we'd be happy to post you a lanyard wherever you are in the world. Please allow 4 working days if you're based in the UK and 7 working days if you're based outside of the UK, so we can process your request.
To order your Sunflower Lanyard, simply email us at email@example.com
At the Port & On board: Speak to a member of staff at any of our port locations or on board one of our ships to request a Sunflower Lanyard.
Don't forget, the Sunflower Lanyards are reusable so keep yours safe for the next time you need to use it.