On Your Journey

Condor Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authorities for all our ports. We advise all passengers to be aware of the onboard Assembly Stations and to listen carefully to all announcements made by the crew. For your own safety and security some restrictions apply to the carriage of dangerous goods on our ships. Please see our Conditions of Carriage for more detailed information.

Car check-in closes 60 minutes before departure, anyone arriving at our booths after this time could find they are unable to travel on their booked crossing. Please leave sufficient time for any queues at check-in, we advise car passengers to arrive 90-120 minutes before your departure.

Car Parking at Poole Port

Poole port runs the passenger car park, it is located just behind the foot passenger hall, on New Harbour Road South, Hamworthy, Poole, BH15 4AJ.

It is a pay on return car park. You can pay with cash and card.

For early morning sailings and late-night arrivals, you can park your caravan or motorhome overnight in the vehicle check-in lanes for £15. Your vehicle is parked at your own risk and should not be left unattended. No port facilities are open overnight.

You cannot leave your caravan in the port car park.

Please call PHC on 01202 440220 for car parking assistance.

Luggage trolleys are available in the car park

It is an automatic ‘Pay on Foot’ system. Port security may undertake random patrols overnight.

Portsmouth: Car parking is available near the terminal

If you are reaching our ports by Satnav, the postcodes for the ports are as follows:

Poole: BH15 4AJ

Portsmouth: PO2 8SP

Jersey: JE2 3NW

Guernsey: GY1 2LL

St Malo: 35400

Cherbourg: 50100

For directions to the ferry ports please see our port pages.

At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa. For booking Extra High Motorhomes these can be made by calling our Contact Centre on 0345 6091024. Extra-High Motorhomes of over 3m cannot be booked online. We can accommodate this vehicle type but space can be limited, reservations can only be made through the Contact Centre on 0345 609 1024 or at your local Port.

Transporting your pets on our Domestic Routes, which is between UK and Channel Islands in your car, has no charge. There is an additional charge for transporting your pet, if you are travelling on Foot. You must book all Pets in advance online or through our Contact Centre. Transporting pets on our international Routes, which is between France and the Channel Islands, must comply with the PET Travel Scheme and carries additional charge. Transportation of pets while travelling on foot on our international route is not permitted.

Read full guidelines for taking your pet on board here. 

Condor Islander can accommodate a maximum of 2 pets per cabin, where 1 animal will fit very comfortably. If passengers wish to travel with 2 dogs, they are advised that if both are large, the available cabin floor space is limited.

If any uncertainty or questions travellers are advised to liaise with the Contact Centre or Port Office

Wearing of a muzzle

Pets must be muzzled when going from the car deck to cabin and cabin to the outside deck. Pets are not permitted in the passenger lounges, lobbies and restaurants’ and must remain in pet friendly cabins unless on the outside deck for toileting or exercise.

Customers are reminded that the dog must wear a muzzle when outside a vehicle, cabin or kennel. Customers are asked to show the muzzle at check-in. If customers don’t have one, pet will need to remain in vehicle or Pet cage.

Pet requirements to bring

Passengers need to bring the below with them for their pet/s.

• Muzzle
• Dogs own refreshment bowls
• Dog bed

At check-in

On arrival, passengers staying in pet friendly cabins will be met by a cabin steward where they will be given their cabin key card and directions to their cabin.

During the sailing

All pets staying in pet cabins, must remain in their cabin unless using the pet exercise area (wearing a muzzle) on the outside deck. 

See our dog-friendly hotels Jersey & Guernsey here.

While we are typically unable to allow pets in the passenger lounges, recognised assistance dogs are permitted to travel in the passenger lounges and public areas. They must be on a lead or harness.

The following assistance animals will be accepted for travel in the passenger lounges;
Guides dogs for hearing and blind
Medical Alert dogs - specially trained to sense a medical episode such as;
• Seizures
• Hypoglycaemia
• Anaphylaxis

Emotional support animals will only be allowed access if they have a Doctor’s letter to state that the passenger needs to travel with the pet for their own safety. In all the above cases these animals must be declared at the booking stage

There is not normally a charge for checking in a bicycle providing you supply details when you book. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. You can book your bicycle online, over the phone or at the port. For more information please see our ‘Help & Advice’ Section here.

Foot check-in closes 40 minutes before departure, anyone arriving at our booths after this time could find they are unable to travel on their booked crossing. Please leave sufficient time for any queues at check-in, we advise foot passengers to arrive 70 minutes before your departure. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. In Jersey, you will need to visit the baggage check-in area, if checking in luggage.

Once all booked passengers are checked in and have boarded, check-in will close and the ship can depart earlier than the scheduled departure time. Passengers who miss the check-in cut-off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.

You may take one piece of hand luggage per person, such as a handbag or backpack free of charge. Anything larger will need to be checked-in and weigh a maximum of 25kg. Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold.

Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company.

All single items of portable luggage larger than a handbag/small backpack (e.g. rucksacks, suitcases - hold luggage) should be checked in and bags checked in should weigh no more than 25kg per bag. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy.

Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. Only small handbags and small rucksacks will be allowed in seating areas.

For more details please see our Terms and Conditions.

We have a dedicated Group Travel Team who will be delighted to help you with your booking. You can complete a registration form here and the Groups Team will be in touch with you. We offer discounts for groups of 10 or more passengers. This is typically 10% off Standard Fares, including seating or cabin upgrades. Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time.

We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel.

We recommend our customers to change their bookings to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you’d like to amend your booking we’d suggest you do this via live chat here.

Cancellation fees
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.

Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

Standard tickets
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

Please see our cancellation charges here. 

If that is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment.

We understand this is a difficult situation, but we would like you thank you for your support in these difficult times.

Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied.

Yes. Amendment fees are applicable in addition to any difference in the fare.  Amendment fees apply per amendment per booking.  Amendment fees are shown below 

• For change of date, vessel or route change

• Any amendment to a vehicle within 24 hrs of travel will result in a £10 amendment fee
• Receipt of passenger details (including names, nationality or date of birth where required) after 30 days before travel will result in a £10 amendment fee
• A fee of £2.50 for name changes per passenger will be applied if the amendment is made at check-in.

Condor Ferries does not accept unaccompanied minors under the age of 16 years for travel on any of its services. Children aged 16 or 17 may travel unaccompanied if their parent or guardian provides their written consent at the time of booking, otherwise, travel may be refused. The child must also have their own passport. Travel will not be allowed where a child is included on their parent/guardian's passport, and they are not present.

French residents seeking travel will require written approval as required under French Law. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries regarding the safety of the same. No persons under 18 will be accepted for travel on overnight services such as those provided on Commodore Clipper unless accompanied by an adult 18 and over. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people).

Any minor travelling to or from France without a parent or legal guardian must possess a letter of consent written by the parent/guardian. Failure to do so might result in the denial of travel permission. Additionally, the minor must hold an individual passport as travelling under the parent/guardian's passport without the parent/guardian present will not be allowed.

What equipment do I need to access the Wi-Fi network?
Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

How do I access the Wi-Fi network?
Switch on your device and open 'Settings'

Use 'Wi-Fi' to select the network Condor_WiFi_Public
Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue

Do I have to register?
Yes.

Can I roam on the Condor Public Wi-Fi network?
Yes. Roaming is available on wireless network only on the main deck. 

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Can I send and receive large files?
We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband.

Yes. Roaming is available on wireless network only on the main deck.

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.

Unsecured networks

If your device says that 'Condor_Wi-Fi_Public' is an unsecured network, you can continue to use it. This is normal practice for WiFi networks which are accessible in a public area.

Family filtering

The WiFi network uses third-party filtering software, which blocks access to content and websites which it deems inappropriate.

Required equipment

You can access the internet using any device which has WiFi (wireless internet) capability, including most smartphones, tablets and laptop computers. We do not have Ethernet (wired internet) access onboard. 

Security

No network is 100% secure, so we recommend taking additional steps to protect yourself, including installing and using anti-virus software; never leaving your device unattended or unlocked; and making sure you trust a website before entering sensitive information.

Onboard help

If you need help getting setup whilst onboard, a member of crew may be able to help you.

We advise that Wi-Fi should be used in the public areas of the ship – Bar, Brasserie, Club and Quiet Lounges. Unfortunately there is no guarantee that Wi-Fi will work in passenger cabins due to the number of walls/bulkheads.

Your free 30mins access starts the moment you are shown the ‘You’re connected’ page and you will have internet access for a continuous 30minute period, or until 100MB data is used. If you are travelling on a daytrip ticket, you will only be able to access your free 30minute / 100MB access on either your outbound or return journey.

More Information

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.

You can buy Wi-Fi data in blocks which last for 24 hours. In every case, the clock starts from acceptance of the activation code on the internet access web page. Wi-Fi is also available to purchase onboard at the Information Desk.

No public network is fool proof. Ensure you do your best to protect yourself and your device:

• Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date
• Protect your device with a password
• Never leave your device unattended; if necessary, lock it
• Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser
• If you’re connecting to your own corporate network, use a secure VPN (virtual private network)

It is free to connect to the Condor Ferries Free Wi-Fi using the online portal. However, we are not responsible for any further costs of additional connect, services, or products purchased whilst using the connection.

Data roaming

An offshore Mobile Telephone Network, independent to Condor Ferries is also available which is not free. You will be charged by your network provider for any phone calls, messages or use of data whilst roaming on this network, these charges will be outlined by your network provider.

Despite a recent decision to no longer charge data roaming charges in EU countries, as of June 2017, this does not apply to the satellite network available on board. To avoid paying high data roaming charges, we recommend that you turn data roaming off on your mobile devices.

Condor Ferries is not responsible for any costs incurred by connecting to any other network. To avoid any additional charges, we recommend that you turn off data roaming and "Wi-Fi assist" on Apple devices.