PLAN YOUR TRIP
Should your plans change as the date of your Day Trip comes up, you can amend your booking online free of charge up to 7 days prior to your travel date. Day Trips are not refundable and if you would like to cancel your ticket, a 100% fee of the value of your booking will apply.
All other tickets:
If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on how far in advance of your departure you are making your cancellation:
|>28 days before departure||7-27 days before departure||2-6 days before departure||Within 48 hours of departure|
|£25 or 30.50 EUR||25%||50%||100%|
Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.
If your sailing has been impacted by COVID-19 travel restrictions:
If you have been impacted by a suspended sailing as a result of the COVID-19 crisis, please email firstname.lastname@example.org and a member of our Customer Service team will be happy to assist you.
If you cancel your booking online, you will be charged a 100% cancellation fee. You can claim this back by email us at email@example.com. A member of our Customer Service team will be happy to assist you. You can also claim your refund in the form of a travel voucher online which will be valid for 18 months.
Please note, the standard cancellation policy outlined above for Day Trip ticket holders still applies. You can however amend your Day Trip date online, free of charge.
For more information on the options available to you, please click here. Please be aware our customer relations teams are extremely busy at the moment and we may take slightly longer to respond to your query.
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