QUOTE & BOOK
Should your plans change as the date of your Day Trip comes up, you can amend your booking online free of charge up 48 hours prior to your travel date. Day Trips are not refundable and if you would like to cancel your ticket, a 100% fee of the value of your booking will apply.
All other tickets:
If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on how far in advance of your departure you are making your cancellation:
|Up to 28 days before departure||Within 28 days before departure||Within 7 days before departure|
If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. In any event, there is a minimum cancellation fee of £25 or €30.50.
Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.
Please also note that the cancellation policy is applicable to bookings made from 1 October 2020. For bookings made before this date, the terms and conditions accepted at the time the booking was made will be honoured.
If your sailing has been impacted by COVID-19 travel restrictions:
For more information on the options available to you, please click here. Please be aware our customer relations teams are extremely busy at the moment and we may take slightly longer to respond to your query.