Condor Ferries Cancellation Policy

What is your cancellation policy?

If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on the product type you booked and how far in advance of your departure you are making your cancellation:

Cancellations within 48 hours of departure are subject to a 100% cancellation fee.

If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. 

Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.