Before You Travel

Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey but you should not need to change ship. However, some are connecting services where a change of vessel may be required, and customers may have to disembark for immigration checks.

If, for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. You can check your details online in our Manage My Account area. You can also follow us on Twitter.

If you have an online account, you can amend all your bookings online, including those made on the phone or in person can be amended online.

If you travel in our Ocean Traveller cabins, seating is now unallocated. This means you can choose where you wish to sit when you board, without having a seat pre-assigned to you.

This applies to any standard seating on Voyager, Liberation and Clipper.

If you have booked Club Class, Horizon Lounge reclining/table seats or an overnight cabin, you will have a seat number allocated prior to departure.

The switch to unallocated or free seating is designed to speed up the boarding process.

It helps with departure times and reduces the number of requests made to our contact centre and onboard. This is standard practice across the ferry industry.

The EU 'Emissions Trading System' (aka ETS charge) aims to cut greenhouse gas emissions in the European Union. It establishes a limit on the amount of specific greenhouse gases that participating industries can emit. As of 1 January 2024, ferry companies are required to purchase emissions allowances from the EU, based on the levels of greenhouse gas emissions they generate.

Yes, if you’re travelling with an infant or child, you can take a pushchair, as long as it's fully collapsible. We recommend you take an easily foldable, lightweight pushchair or stroller for use on the ferry. This is because there is limited space when you get out of your vehicle on the car deck and in the lifts, and not all of our ferries have a lift, so some may require to be carried up the stairs. A small stroller or pushchair will also make it much easier to get around when exploring the ferry, this is fine as long as you're not also bringing a car seat on board (you may only bring 1 of these 2 items into the passenger area). for ease pushchairs can remain in the vehicle or checked in as luggage if not required onboard, any items brought onboard must stay clear of walkways and emergency exits. 

As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. This is called Advance Passenger Information – or API.

To speed up your journey through our ports, you should supply this information to us online before you travel. If you don’t give us these details in advance, you will be stopped at boarding and asked to add your API to your booking before continuing on your journey. API information can be added online through Manage My Account at any time once you have booked.

These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

Giving us your full name, date of birth and nationality (or Advance Passenger Information - API) is a requirement of EU Directive 2010/65/EU. If you do not give us these details before you travel, we will ask you to provide your API before departure. Please make sure you allow enough time to do this as boarding gates will close 40 minutes before departure if you are a foot passenger and one hour prior to departure if travelling by Car, and the ship will not wait. If this information is not completed before the boarding gates close, you will not be allowed to travel and you will be charged a 100% cancellation fee.

These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

E-boarding cards will be sent prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

Along with your e-boarding card, you will receive an overview of your booking confirmation.

If you do not receive your e-boarding card, head to the check in desk on arrival to the port where your boarding pass will be printed for you. 

E-boarding cards will be sent before the departure date, to the email address you entered on the booking.

E-boarding cards can be downloaded and scanned from a mobile device. Alternatively if you do not have access to a printer, you can check-in as normal at the check-in desk, however, please allow plenty of time for this. Boarding gates will close 40 minutes before departure if you are travelling on foot, and one hour before if travelling in a car.

No, unfortunately all our bookings must be confirmed with a payment method. Should a sailing be fully booked and you wish to travel you may turn up at the port and if there is a space available you will be able to book and travel on the day.

You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

Amendments are subject to an amendment fee, based on the product booked:

If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

Your booking can be updated online, up to 48 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1026, or alternatively, you can visit or call your local port. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

• Upgrade your seats
• Amend your sailings
• Change the passenger names
• Add or remove passengers
• Add or remove a vehicle
• Amending your vehicle type

Please note that if you wish to upgrade your seating, there will be no amendment fee applied.
Once you have made the changes to your booking, you will be charged the amendment fee, as well as any increase in fares, and a new booking confirmation will be issued.

Please note that you cannot make amendments online if you have already travelled on the outward leg of the journey.
Amending your booking will be subject to our amendment fee policy in addition to any changes in fare which can be seen in the table above.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.

Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. It will appear on all Condor Ferries booking confirmations, invoices and E- boarding cards and helps us to maintain a high standard of Customer Service. You may be asked for this number when you travel so it is best to keep it to hand when travelling.

The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their ships. We require full names and gender for all passengers travelling on each leg of the journey. If you are travelling to or from France, you will also need to provide the date of birth and nationality of all passengers on the booking and to make sure the name entered matches the details your passport exactly. It is your responsibility to ensure this information is accurate. You can check your details online in our Manage My Account area.

We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Reservations must be paid in full at time of booking, where Condor Ferries will then issue a booking confirmation by email. All internet bookings will receive a booking confirmation by email. Booking confirmations are an important document and are required to collect your boarding passes on the day of departure should you not receive an e-boarding card.

If an odd amount of passengers wish to be booked to travel, you will need to book 2x one way journeys. However, you can call our Contact Centre to book on 0345 609 1026 where a £4 booking fee will be applied.

Bookings with the same number of passengers travelling outward and return can be booked online.

We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message or phone call.

We use your email address in order to send your booking confirmation. You may also opt in or out to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

Of course, if you don't have access to email or have any special requests or will require assistance please call 0345 609 1026 when you have completed your booking.

You can check your details online in our Manage My Account.

You do not need to pay a booking fee for making a booking online. A £4 booking fee applies to bookings made through our Ports and Contact Centre.

You can upgrade your seats at time of booking, or in the port and onboard. We recommend booking in advance to avoid disappointment and to ensure you travel in your preferred seating category. Please note that those travelling with children must book them in the same seating class as the rest of the party travelling, children mustn’t be left unaccompanied. Both adults and children travelling will require to pay for their seating upgrade.

The total amount of pets carried per passenger is as follows;

One individual can travel with a maximum of five pets (dogs, cats, and ferrets only).
Ten pets travelling with two people (at least one of whom must be an adult, the second can be any age) is acceptable (as is 1:5 multiples of people to pets).

If your travel plans change, you can cancel your booking with us however a cancellation fee will apply. Here are our cancellation fees which depend on the product type you booked and how far in advance of your departure you are making your cancellation:

Cancellations within 48 hours of departure are subject to a 100% cancellation fee.

If a passenger fails to cancel a booking before the latest check-in time or does not join the sailing as booked, a 100% charge on the value of that journey will be levied. 

Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking.

If your booking was made up to, and including, 26 June 2024 it is subject to the booking terms and conditions, including cancellation and amendment policy, that were accurate at your time of booking. The new T&C’s are for bookings made from 27 June 2024 onwards.

To book online with Condor Ferries you will be required to provide a password so you can logon in the future. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter.

To change your password please click on 'Manage my Account' and log in with your existing password where you will then be given the option to change your password.

If you have forgotten your password, click the “Forgotten your details?' link once you have entered your email address. We will then send you a link to your previously nominated email address.

Students who hold a college, University, NUS or ISIC card can enjoy a 15% discount on all standard fares (excluding accommodation, day trip fares) on producing a valid card at the port. This discount cannot be used in conjunction with any other discount i.e. Frequent Traveller discount and is not available when booking online. This discount only applies to the student travelling and not to the entire party travelling with the student.

As this is not available online, the port booking fee will apply.

The following criteria applies:

• Officially produced student card (EG laminated or a plastic card)
• Valid on the date of travel
• Showing that the passenger is in full time education
• A letter from the learning institution confirming student status

Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Passengers who do not have permission are liable to be denied boarding and will not be eligible for a refund. Condor Ferries will not accept passengers for carriage more than 34 weeks pregnant. For more information please see our terms and conditions.

It's important to renew your membership before it expires. You can renew by calling our Contact Centre on 0345 609 1024 or by visiting your nearest port. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a one-off joining administration fee of £15 on top of your annual membership.

For more information on the Frequent Traveller Club, including annual membership fees and how to join, click here.