We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
E-boarding cards will be issued the 2 days before departure. There’s now no need to check in at our ticket offices if you print these off at home or show them on a mobile device as you pass through security and board. If you have booked via a tour operator, your e-boarding card will be issued to them. If you do not have your e-boarding card for travel please arrive at the port with sufficient time to collect your boarding card from the check in desk within our minimum check in times. You will need your booking reference number. If you've booked over the phone, we will ask you for an email address in order to send you an electronic booking confirmation and e-boarding card. Please ensure we hold an up to date email address on your booking. You can check your details online in our Manage My Account area.
