Why didn’t wasn't my e-boarding card emailed to me?

Why didn’t I get my e-boarding card emailed to me?

E-boarding cards will be sent prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

The policy regarding E-Boarding card issuance has been revised. E-Boarding cards will now be issued 3 days prior to the sailing, instead of 24 hours before. 

Along with your e-boarding card, you will receive an overview of your booking confirmation.

If you do not receive your e-boarding card, head to the check in desk on arrival to the port where your boarding pass will be printed for you.