AdvancePassenger Information

Why didn’t I get my e-boarding card emailed to me?

E-boarding cards will be sent within 24 hours prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

Along with your e-boarding card, you will receive an overview of your booking confirmation. Please ensure that you print all pages of your PDF as you will need all the individual boarding cards with their QR code to check in.

If you do not receive your e-boarding card within 24 hours before departure, head to the check in desk on arrival to the port where your boarding pass will be printed for you.