How can I get special assistancewith a disability?
We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
We are currently unable to access our reservations systems due to a fire in an IBM datacentre, IBM are working to resolve this, and we expect to regain access shortly. This means customers cannot make or amend bookings online or through our Contact Centre. Customers travelling today will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in. We will keep this page updated with information. Thank you for your patience and understanding.
I may need Special Assistance onboard. Can you help?
For passengers who have reduced mobility or a disability information for special assistance can be found here. If you have any other enquiries or special requirements then please contact our reservations team on 0345 609 1024.
Condor Islander and the Commodore Clipper have lifts from the car deck, which are reserved for the use of passengers with wheelchairs, pushchairs or reduced mobility. On the Condor Voyager where a lift is not available, please make use of the ramps from the car deck to the passenger area.