At Condor Ferries, we care about what our customers have to say about our services and listen to their feedback. We want to improve our services based on our passengers’ thoughts and ideas and that’s why we’ve introduced You Said We Did. So many changes we have made have been based on customer feedback, check out some of those below!
Clare suggested we should add some seats to our deck areas for you to sit and watch the world go by. We quickly got on the case and now, you can head to the deck where you can give those sea legs a rest and enjoy fresh air, stunning views and sunshine en route.
When Kim last travelled with us to France, she found she wanted more options onboard catered towards kids. We thought this was a great idea so we've added a second shop on the Condor Rapide, with plenty of pick and mix for the kids to enjoy!
When Adam mentioned he didn’t want to queue for food that he’d ordered in the Horizon Lounge, we rolled out a new buzzer system. There’s no need to wait around anymore. Now, you can wait in the comfort of your upgraded seat until you’re alerted that your food is ready.
Paula wrote to us last summer highlighting the number of single-use plastics being used onboard. We quickly understood the importance of working to reduce the plastic we use. We’re now proud to say we’ve removed all plastic cutlery, coffee cups and lids from our ships, and we’re working to make more changes.
Pete asked if it would be possible to get some Channel Islands products in our onboard duty free shops, so he could stock up and save big on his favourites as he sails home. We’re pleased to say we now sell Wheadon’s gin, Jersey black butter, black butter fudge and black butter biscuits onboard!
Jenny emailed us to say she felt our range of onboard duty free gins was limited and that she’d like to have more choice. We’re now pleased to announce we sell no less than 20 must-have gins onboard, including Bombay Sapphire, Gordon’s, Hendrick’s, Tanqueray and Beefeater.
Emily told us she loved travelling with her family but found it hard to keep her kids entertained onboard. So, we’ve introduced a kids’ area, with comfortable bean bags and great cartoons and films for the little ones to enjoy while they travel. Check it out next time you take a trip with us!
Simon asked for a selection of magazines to be available in Club Class, to read on his way to and from business meetings in Guernsey. You’ll now find Dorset Life, Hampshire Life and Jersey Magazine, as well as all the day’s national newspapers.