REFUNDS AND RETURNS

Find out the information you need to know about our refunds and returns policy.

If any of the products purchased from Condor Ferries fall below the high standards you expect, please return them within 28 days of purchase and we will refund or exchange the item once the complaint has been reviewed on receipt of the faulty goods. 

Returns

If any of the products purchased from Condor Ferries fall below the high standards you expect or are faulty, please return them within 28 days of purchase and we will review your purchase and either refund or exchange the item, if deemed necessary, as well as reimburse postage costs.* Please ensure you include the original receipt for the returned item.

All products must be in a resaleable condition i.e. unopened and undamaged if a refund is required for the wrong product purchased. 

We strongly recommend you send the items in secure packaging by Royal Mail Recorded Signed For™ delivery to ensure you have proof of postage. 

Please enclose your full name and address and also state the reason why you are returning the goods.

* The cost of returning by courier will not be reimbursed. Please be aware that replacements are subject to availability. Your statutory rights are not affected.

Refunds

If you are entitled to a refund, our customer relations department will be in contact to obtain your bank details and then it will be refunded via a BACS transfer. No refund will be issued without proof of purchase.

Warranty

If your product develops a fault or needs to be repaired within 12 months of purchase, Condor Ferries will return to the manufacturer on your behalf or alternatively, please contact the manufacturer direct. Please note that Apple products will need to be refunded or exchanged with Apple directly. Please also contact our Customer Relations team via: customer.relations@condorferries.co.uk