We are working hard to resolve a system outage affecting our website. This means customers cannot make or amend bookings online or though our Contact Centre.
Customers travelling today or over the weekend will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in.
We will keep this page updated with information. Thank you for your patience and understanding.
We are working hard to resolve a system outage affecting our website. This means customers cannot make or amend bookings online or though our Contact Centre.
Customers travelling today or over the weekend will be unaffected, but we remind you to arrive at the port at least 90 minutes before departure and have your booking reference/confirmation ready to provide at check-in.
We will keep this page updated with information. Thank you for your patience and understanding.
Check out our latest offers leaflet, featuring some of the best deals on board right now.
Your duty-free Allowance
Your personal duty-free allowance changes depending on your port of destination.
Please be advised that the duty free allowance information given below is a guide. While we have made every effort to ensure accuracy, it is the responsibility of every member of the public to be aware of the relevant laws and customs duties that are applicable to whichever jurisdiction or country they are travelling to. We advise that you check with the local customs authorities for the most up to date information.
Port of Destination
Cigarettes & Tobacco
United Kingdom
France
Guernsey
Jersey
200 cigarettes OR 100 cigarillos OR 50 cigars OR 250g tobacco OR 200 sticks of tobacco
200 cigarettes OR 100 cigarillos OR 50 cigars OR 250g tobacco
200 cigarettes OR 100 cigarillos OR 50 cigars OR 250g tobacco
200 cigarettes OR 100 cigarillos OR 50 cigars OR 250g tobacco
Can you split the Cigarette & Tobacco allowance?
Yes e.g. 100 cigarettes and 25 cigars (both half your allowance)
Yes e.g. 100 cigarettes and 25 cigars (both half your allowance)
No - not permitted
No - not permitted
Alcohol
Beer or Cider 42 litres (e.g. 5 cases 24 x 330ml)
Still Wine 18 litres (e.g. 24 x 75cl bottles)
You can also bring either:
Spirits or Liqueurs (Over 22% alcohol) 4 litres OR Forified & Sparkling Wine / other liqueurs (Under 22% alcohol) 9 litres
Beer or Cider 16 litres (e.g. 2 cases 24 x 330ml)
Still Wine 4 litres (e.g. 6 x 75cl bottles)
You can also bring either:
Spirits or Liqueurs (Over 22% alcohol) 1 litres OR Forified & Sparkling Wine / other liqueurs (Under 22% alcohol) 2 litres
Beer or Cider 50 litres (e.g. 6 cases 24 x 330ml)
Still Wine 4 litres (e.g. 6 x 75cl bottles) plus an extra 4 litres if no spirits, liqueurs, fortified or sparkling wine are imported
You can also bring either:
Spirits or Liqueurs (Over 22% alcohol) 1 litres OR Forified & Sparkling Wine / other liqueurs (Under 22% alcohol) 2 litres
Beer or Cider 16 litres (e.g. 2 cases 24 x 330ml) if no spirits or tobacco goods are imported then Beer/Cider allowance changes to 110 litres
Still Wine 4 litres (e.g. 6 x 75cl bottles) if no spirits or tobacco goods are imported then Still Wine allowance changes to 36 litres
You can also bring either:
Spirits or Liqueurs (Over 22% alcohol) 1 litres OR Forified & Sparkling Wine / other liqueurs (Under 22% alcohol) 2 litres
Can you split the Alcohol allowance?
Yes Only the Spirit/Fortified allowance
Yes Only the Spirit/Fortified allowance
No See above for Alternative allowance
No See above for Alternative allowance
Other Goods e.g. Cosmetics, Fragrance, Gifts, Souvenirs and Electrical Products
£390
430e 150e if under 15
£390
£390 Applies to people of any age
Age limit to qualify for a personal duty free allowance
17 years +
Cigarette & Tobacco: 18 years + Alcohol: 17 years + Other Goods: 15 years +
17 years +
17 years +
When you are bringing in goods you must: transport them yourself, use them yourself or give them away as a gift. If you go over your allowances you must declare all your goods and pay tax and duty on all the goods of the same type in that category. You cannot combine allowances with other people to bring in more than your individual allowance.
Environment Policy
To reduce our plastic waste and promote a more environmentally friendly approach, we kindly encourage customers to either reuse plastic bags during their shopping visits or purchase a new bag if needed.
Price Promise
We are proud of the unbeatable tax and duty free prices we offer on big brands, but if you find any of our range on sale for a lower price in any UK high street store or supermarket, we'll refund the difference.
Onboard
Our staff is highly knowledgeable about our duty-free offers, and we have onboard Beauty specialists ready to help you with your purchases. Explore a 360 tour of the Adore duty-free shop onboard Condor Liberation.
Frequently Asked Questions
What is the duty-free price?
Duty-free means you can purchase certain items without paying extra for types of tax like import, value-added and sales tax.
What is the tax-free price?
This is the same as duty-free, as prices do not include VAT or consumption taxes.
What are the opening times for the duty-free shop?
The duty-free shop opens when we are out of the departure harbour and closes just before we enter the destination harbour.
What currencies are accepted in the duty-free shop?
The duty-free shop is contactless only.
What is a Travel Retail Exclusive?
This is a product that is sold only onboard in our Duty-Free stores and cannot be found in high street shops or online.
Returns Policy
Excludes all confectionery items
Excludes online-only retailers
Product must be standard retail price
Claims must be made within 28 days of purchase
Must be a comparable product.
We cannot accept claims for products found on a discounted or special offer, limited time only price. For legal reasons Cigarettes, Tobacco and Cigars are excluded from the price promise.
Send the details and proof of purchase to: Condor Ferries Price Promise, Onboard Services, Condor House, New Harbour Road South, Hamworthy, Poole, BH15 4AJ