Terms & Conditions
Conditions of carriage of passengers, their accompanied luggage and accompanied vehicles by sea
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- General
- Definitions and Interpretation
- Application and Acceptance of these Conditions and the Athens Convention
- Contracts of Through-Carriage
- Liabilities of the Company its Servants and Agents
- Booking Conditions and Booking Confirmation
- Cost of Carriage
- Variation in Services
- Accommodation
- Medical Conditions, Mental or Physical Impairment and Pregnancy
- Unaccompanied Children
- Cancellation or Amendment by Passenger
- Refusal to Carry and Refunds
- Matters Outside the Company's Control (Force Majeure)
- Animals and Pets
- Carriage of Luggage
- Luggage Allowance
- Lost Property and Unclaimed Luggage Entrusted to the Company
- Examination or Detention of Luggage by Customs or Other Authorities
- Failure to Deliver
- Parking and Access to Vehicles on Board Ship
- Petrol and Diesel Fuel, Liquefied Petroleum and Hydrocarbon Gas
- Dangerous Goods
- Carriage of Boats
- Liabilities of Passengers and/or Owners
- Safety and Security
- Smoking and Alcohol Policy
- Law and Jurisdiction
1.1 All passages, voyages and other services undertaken by the Company are subject to the terms and Conditions
set out within this contract.
1.2 These Conditions replace all earlier terms and Conditions of the Company and may be modified or amended
by the Company at any time without notice. These Conditions can be viewed on our website, upon request
from our offices or from any agent through whom a booking has been made.
1.3 In these Conditions headings are used for convenience only and do not affect their meaning. Unless the
context otherwise requires, the singular includes the plural and vice versa and words suggesting a gender
include every gender.
1.4 Should any Condition or part thereof be held to be illegal or unenforceable by a competent authority that
Condition or part thereof shall be considered to be severed from these Conditions. All remaining Conditions
or parts of these Conditions shall remain in full force and effect.
1.5 No failure by the Company to enforce any provision of any Condition shall be construed as a waiver of such
provisions or of the right of the Company to enforce the same or affect the right of the Company to enforce
any other provision within these Conditions.
In these Conditions:
"Athens Convention" means the Athens Convention relating to the Carriage of Passengers and their Luggage
by Sea of 13 December 1974, as may be modified from time to time, a copy of which is available from the
Company upon request;
"Carrier" means a Person by or on behalf of whom a contract of carriage has been concluded, whether the
carriage is actually performed by him or by a performing Carrier;
"Condition(s)" means these Conditions of Carriage of Passengers and Their Luggage by Sea being the basis of
the contract for carriage between the Company and Passengers including the provisions of the Athens
Convention and any other relevant regulations, orders or laws applicable;
"The Company, we, our, us" means Condor Limited whose address is: New Jetty Offices, White Rock, St Peter
Port, Guernsey, GY1 2LL;
"Liability" includes any liability for injury, death, sickness, loss, damage, cost, expense, detention, delay,
misdelivery, actions, proceedings, accounts, claims and demands or any indirect or consequential loss or loss
of profit;
"Luggage" means any article or Vehicle carried by the Carrier under a contract of carriage made by or on
behalf of a Passenger with the Company, other than any unaccompanied goods or live animals or any article
or Vehicle carried under a contract primarily concerned with the carriage of goods;
"Passenger, you, your" means any Person carried in a ship under a contract of carriage made by him or on his
behalf with the Company or who, with the consent of the Carrier, is accompanying a Vehicle or goods carried
under the Company's Conditions of Carriage of Goods by Sea for the time being in force;
"Person" includes any individual, firms and corporations;
"Vehicle" means any motor Vehicle, towed caravan or trailer, boat or other craft, motor cycle, motor cycle
combination, motor scooter, moped or bicycle (and the ordinary accessories belonging to it), accompanied by
a driver, in respect of which a booking confirmation is issued other than any unaccompanied goods or articles
carried under the Company's Conditions of Carriage of Goods by Sea or other contract primarily concerned
with the carriage of goods;
3.1 The Company enters into a contract of carriage with a Passenger which shall take effect from the time we
confirm the booking by way of a booking confirmation, and accepts and carries Passengers Luggage and
Vehicles only upon and subject to these Conditions.
3.2 Where Passengers, Luggage or Vehicles are carried under a contract of carriage made on their behalf by some
other Person, that Person shall be deemed to have the authority of the Passengers to contract, and to have
contracted, with the Company on the terms of these Conditions.
3.3 If you are making your booking using our website (www.condorferries.co.uk), you must read and accept these
Conditions by ticking the appropriate checkbox. You will not be able to progress with your booking if you do
not accept these Conditions.
3.4 If you have made your booking by telephone, or through an agent, you will have been advised of the
existence of these Conditions and the fact they will apply to your booking. You will also have been told how
to access them (on the website, at our offices or by requesting a copy from our customer services team), so
that you may inform yourself of their content.
3.5 The provisions and limitations of the Athens Convention as modified or re-enacted from time to time are
incorporated into these Conditions unless any other applicable international convention or national law shall
take precedence.
3.6 Where these Conditions are in conflict with any mandatory provision of any law which governs the contract
of carriage or of any applicable convention the provisions of that law or convention shall prevail but only to
the extent of such conflict. All other terms of these Conditions shall continue to prevail to the extent
permitted by law.
3.7 Where any applicable law or convention imposes or permits to be imposed any limits upon the liability of the
Company these Conditions incorporate those limits.
3.8 These Conditions include all the relevant terms to the making of bookings relating to the contract of carriage
and are intended to contain all the Conditions of the contract of carriage between the Company and
Passengers. Any waiver or variation of these Conditions, or the contract of carriage to which they form part,
must be agreed in writing prior to the outbound departure.
3.9 The Company may make other reasonable rules and regulations or give instructions to Passengers who must
comply with such rules, regulations and instructions made or given by the Company or their servants or
agents, the master of the ship or any member of the ship's crew whether aboard the ship or at shore.
3.10 The Company shall have the right to refuse to carry any Passenger due to abuse or misuse of alcohol or drugs
or unruly behaviour towards fellow Passengers, Company employees or other Persons or for reasons of safety
or who fails to comply with such regulations or instructions provided.
3.11 It may be necessary in some circumstances for the Person who has made a booking together with other
Passengers to travel with another carrier. In those circumstances these Conditions of Carriage will still apply.
3.12 These Conditions of carriage shall
4.1 Where Passengers, Luggage or Vehicles are carried under a contract of carriage or through-carriage, these
Conditions shall apply between the Passengers and the Company throughout the whole carriage whether the
Passengers, Luggage or Vehicles are carried at a particular time by the Company or by some other Carrier or
Person.
4.2 A Person who enters into a contract of carriage or through-carriage with the Company on behalf of any
Passenger shall indemnify the Company against all liability by reason of such contract not incorporating these
Conditions.
4.3 The Company is authorised to employ or contract with any other performing Carriers or Persons to carry
Passengers, Luggage or Vehicles on the terms of these Conditions or on such other Conditions as the
Company considers appropriate.
5.1 The Company shall be liable in accordance with the provisions and limitations of the Athens Convention
whether or not the relevant Carrier has its principal place of business in the United Kingdom.
5.2 The Athens Convention in most cases limits the liability of the Company (or other Carrier) for death or
personal injury or loss or damage to Luggage (including Vehicles) and makes special provision for valuables.
5.3 The Athens Convention presumes that Luggage has been delivered undamaged unless written notice is given
to the Company (or other Carrier):
5.3.1 in the case of apparent damage, before or at the time of disembarkation or re-delivery; or
5.3.2 in the case of damage which is not apparent or of loss, within 15 days from the date of
disembarkation or re-delivery or from the time when such re-delivery should have taken place.
5.4 Any action for damages arising out of the death of or personal injury to a Passenger or for the loss of or
damage to Luggage shall be time-barred after a period of two years. The limitation period shall be calculated
as follows:
5.4.1 in the case of personal injury, from the date of disembarkation of the Passenger;
5.4.2 in the case of death occurring during carriage, from the date when the Passenger should have
disembarked, and in the case of personal injury occurring during carriage and resulting in the
death of the Passenger after disembarkation, from the date of death, provided that this period
shall not exceed three years from the date of disembarkation;
5.4.3 in the case of loss or damage to Luggage, from the date of disembarkation or from the date when
disembarkation should have taken place, whichever is later.
5.5 The law of the court seized of the case shall govern the grounds of suspension and interruption of limitation
periods, but in no case shall an action be brought after the expiration of a period of three years from the date
of disembarkation of the Passenger or from the date when disembarkation should have taken place,
whichever is later.
5.6 The Company (or other Carrier) shall not be liable for the loss of or damage to moneys, negotiable securities,
gold, silverware, jewellery, ornaments, works of art, or other valuables, except where such valuables have
been deposited with the Company (or other Carrier) for the agreed purpose of safe-keeping in which case the
Company (or other Carrier) shall be liable up to the limit provided for in the Athens Convention unless a
higher limit is agreed upon in writing between the Passenger and the Company (or other Carrier) prior to
departure.
5.7 Except as provided for within the Athens Convention, the Company shall not be liable for any loss, damage or
expense suffered by or relating to Passengers, Luggage, Vehicles or animals howsoever caused.
5.8 Subject always to the provisions of the Athens Convention, every right, exemption, limitation, Condition and
liberty contained in these Conditions shall extend to protect every servant, agent, independent contractor or
performing Carrier of the Company acting within the scope of his employment and the ship and every owner,
charterer and operator of the ship. The Company acts as agent or trustee on behalf and for the benefit of all
such Persons and they shall, for the purposes of these Conditions, be parties to any contract covered by these
Conditions.
6.1 All terms and Conditions described herein shall apply to all bookings confirmed whether made by telephone,
post, in Person, via the internet or through an agent, travel operator or other provider of travel services and
shall apply from the time a booking confirmation is issued either by post or e-mail.
6.2 Should these terms and Conditions be in conflict with any other terms and conditions that are purported to
apply by an agent, travel operator or other provider of travel services then these terms and Conditions shall
take precedence to the extent permitted by law.
6.3 All products and services described within the Company's brochures whether printed or in electronic form
shall be subject to availability at the time of booking.
6.4 All fares offered by the Company shall only be available to the residents of the country in which they are
offered and all bookings shall be confirmed on that basis alone.
6.5 Reservations must be paid for in full at the time of making a booking whereupon a booking confirmation will
be created and sent by post or e-mail. Booking confirmations are important documents and are required in
order to board a ship on the day of departure.
6.6 A booking amendment fee shall be payable if such amendment alters the date or time of travel or results in
reducing the price of the original booking confirmed. Details of booking amendment fees can be viewed on
our website, upon request from our offices or from any agent through whom a booking has been made.
6.7 Where the journey is not continuous, your confirmed booking does not include the cost of transfer between
any terminals of the Carriers, or between any stations, coaches and ships, and the respective Carriers are not
bound to undertake such transfer unless otherwise specifically agreed with the Company at the time of
booking.
6.8 Passengers must produce a valid booking confirmation when checking in or within a reasonable time of being
asked to do so by a servant or agent of the Company.
6.9 If a Passenger fails to produce a valid booking confirmation within a reasonable time he shall pay the full fare
for the journey intended.
6.10 Any cancellation as a result of a Passenger failing to provide a booking confirmation will be subject to the
Company's standard cancellation charges stated elsewhere within these Conditions.
6.11 If a Passenger fails to take the outward journey, the return journey will be automatically cancelled but may be
rebooked, subject to availability and payment of the fare at the prevailing price and subject to the Company's
booking Conditions. If the return journey is no longer available, an alternative journey may be booked or a
refund may be given in accordance with these Conditions.
6.12 If a Passenger fails to take the return journey of a booking of any type the Company may at its sole discretion
treat the booking as though it was a single journey only and charge the higher of the original fare or the
prevailing fare for a single journey such fare being the fare applicable at the material date and time of the
booking confirmation.
6.13 Open bookings are only valid for the specified journey tariff and validity period and are not valid for travel
unless dated in advance for the relevant journey by the Company.
6.14 Where we are required by law to record the names, age group and gender of Passengers, together with (for
the purposes of an emergency) details of any special care or assistance needs failure to provide this
information will result in permission to board being refused. Passengers should provide this information not
less than 24 hours before departure to avoid delay in travel.
7.1 The rates for carriage include port taxes, but any Customs, excise or other duties and expenses shall be the
responsibility of the Passenger.
7.2 In the event of an increase in the general operational cost of providing the products and services described
within the Company's brochures we reserve the right to make a surcharge at the time of booking. In addition
a surcharge may be made after a booking has been confirmed and before the date of travel in the event of an
increase in the general operational costs of providing the products and services booked.
7.3 If the currency stated in the booking is devalued against the currency normally applied by the Company or
there is any increase in fuel or other costs subsequent to the issue of the booking confirmation the Company
reserves the right to increase the fare by such amount as is required to ensure that the fare remains the same
in the currency normally applied by the Company or after taking account of such increase, as the case may
be.
8.1 A ship may have to sail up to twenty (20) minutes before the published time of departure for operational
reasons. Passengers and their accompanied Vehicles should ensure they check in not less than one (1) hour
prior to the published departure time. Foot Passengers should check in not less than forty (40) minutes
before departure. All times published are local times.
8.2 A ship may sail:
8.2.1 with or without a pilot, make trial trips and adjust compasses or may tow or assist other ships in all
situations and at any time;
8.2.2 carry goods of any kind, dangerous or otherwise, and sail armed or unarmed.
8.3 Where reasonably necessary a ship may:
8.3.1 use any port or ports in any order for any purpose whether or not forming part of the advertised
schedule or route
8.3.2 carry Passengers, Luggage or Vehicles to any port or ports beyond their chosen port of destination
even though the ship may have called at such port of destination and/or discharged other
Passengers or Luggage or Vehicles or goods there
8.3.3 carry Passengers, Luggage or Vehicles back to their chosen port of departure and tranship
Passengers, Luggage or Vehicles for that purpose onto any ship to land
8.4 The Company may;
8.4.1 accommodate or store Passengers, Luggage or Vehicles at any port or place and/or carry the same
to their port of destination by any other ship whether or not belonging to the Company and by any
route;
8.4.2 place any ship or craft in dry dock with or without Luggage or Vehicles on board;
8.4.3 carry Luggage or Vehicles on deck or in any part of a ship.
8.5 Any exercise of the rights mentioned in this Condition 8 is on and subject to these Conditions, forms part of
the contract of carriage relating to Passengers, Luggage or Vehicles and does not constitute a breach of any
contract between the Company and Passengers.
8.6 Where reasonably necessary, a ship may leave before or after the advertised or scheduled time.
8.7 A sailing may, where reasonably necessary, be cancelled with or without notice notwithstanding any bookings
or reservations previously made.
8.8 The Company may, where reasonably necessary;
8.8.1 dispatch any ship with or without any Passenger, Luggage or Vehicle booked or reserved to travel;
8.8.2 convey any Passengers, Luggage or Vehicle on such date and time and in such ships or from any
other port as the Company may reasonably decide even though they may have been booked for a
particular ship or for a sailing at a particular date and time from a specified port.
8.9 Booking confirmations and information regarding service variations and disruptions including travel
cancellations may be sent to the e-mail and/or the SMS addresses provided to the Company at the time of
booking and shall be deemed to be acceptable evidence of communication regarding such variations in
service.
9.1 If a reserved seat, berth or other accommodation is not available to a Passenger for whom a confirmed
booking made or there is insufficient accommodation, the Company shall refund any sum which has been
paid by the Passenger in accordance with Condition 13.
9.2 The Company shall not be liable for failure to carry a Passenger by a particular ship or to provide the reserved
seat, berth or other accommodation.
9.3 Where it is reasonable to do so and the Passenger consents, the Company may transfer a Passenger from any
seat, berth or other accommodation reserved by that Passenger to another seat, berth or other
accommodation of similar class and price.
9.4 A Passenger in single occupancy of a shared cabin containing more than one berth shall not prevent any other
Persons of the same sex being reasonably accommodated in that cabin.
9.5 Any Passenger who occupies a class of seat, berth or other accommodation superior to that described within
the booking confirmation unless otherwise agreed by the Company, shall be required to pay the difference
between the fare for the class of seat, berth or other accommodation used and that reserved or for which a
booking has been confirmed.
9.6 Passengers shall be entirely responsible for the use of any services or materials available to them on any ship
and do so at their own expense.
10.1 Any Passenger suffering from a known or suspected medical condition which makes sea travel inadvisable on
medical grounds, including a Passenger who is mentally or physically impaired or more than 28 weeks
pregnant, must notify the Company of that condition and produce a valid medical certificate confirming their
fitness to travel no later than 48 hours before the scheduled departure time and at their own cost.
10.2 The Company will not accept any Passenger for carriage who is more than 34 weeks pregnant at the date of
departure.
10.3 The Company may at its own discretion refuse to carry any Passenger referred to in this Condition 10 on any
ship or at all even though a medical certificate has been produced and, subject always to the provisions of the
Athens Convention, the Company shall not be liable for any loss, damage or expense arising from its failure or
refusal to carry any such Passenger or any other Passenger refused carriage under this Condition 10.
11.1 The Company may refuse to carry children who, on the date of travel are under the age of 14 years, unless
they are accompanied by a parent, guardian or other adult of 18 years of age or older.
11.2 The Company may, at its discretion, refuse to carry children who on the date of travel are aged 14 or 15
years, unless they are carrying a letter of authority from a parent or guardian and any other documentation
reasonably required by the Company.
11.3 Subject always to the provisions of the Athens Convention, the Company shall not be liable for any loss,
damage or expense whether directly or indirectly arising from its failure or refusal to carry any children not
satisfying the requirements of this Condition 11.
12.1 If a booking that has been confirmed by the Company is cancelled or amended by a Passenger before departure the cancellation or amendment fees published on our website at the time of the cancellation or amendment shall apply. Sale, promotional and other fares may be subject to special terms and Conditions in relation to cancellation and amendment fees.
13.1 The Company may, where reasonably necessary, refuse to carry any Passenger, Luggage or Vehicle, even
though it may have previously agreed to carry the same.
13.2 Any refund or partial refund of a fare shall, unless otherwise stated in these Conditions or in the booking
Conditions of the Company, be made at the discretion of the Company.
13.3 No refund shall be payable if the Company refuses to carry a Passenger due to the inability of the Passenger,
Luggage or Vehicle to land at or enter any port or place of delivery because incorrect information in relation
to such Vehicle's length, height or gross laden weight or any other detail of a Vehicle being incorrectly
provided at the time of making a booking.
13.4 If the Passenger fails to state the correct length or height or gross laden weight of any Vehicle for which a
booking has been confirmed or for any other relevant information not supplied because of the default or
neglect of the Passenger the Company may at its discretion agree and shall make an additional charge to
carry such Passenger, Luggage or Vehicle.
13.5 No refund will be given in respect of Passengers removed from the ship for the reasons described within
Condition 3.11. Where removal of such Passengers causes the Company to make alternative arrangements
for the delivery of their baggage, Luggage, Vehicle or other property the Company shall be entitled to make
an additional charge.
13.6 No refund will be paid unless an application for a refund is submitted in writing together with a copy of the
booking confirmation within six months of the date of departure.
13.7 No refund shall be made as a result of currency fluctuations between the date a booking confirmation is
issued and the date of travel.
13.8 The Company may deduct a reasonable administrative charge from any amount refunded.
14.1 If for any reason outside the Company's control the carriage of Passengers, Luggage or Vehicles to their
chosen port of destination in a ship on which the Passengers have embarked, or their disembarkation from
such ship, is prevented or hindered the Company may at any time:
14.1.1 cancel the voyage;
14.1.2 alter the advertised route;
14.1.3 delay the ship at or off any port or place;
14.1.4 put onto any ships or land the Passengers, Luggage or Vehicles at any port or place and forward
the same to their port of destination by any ship whether or not belonging to the Company by any
route;
and, subject to the provisions of the Athens Convention, without being liable for any loss, damage or expense
sustained by the Passengers, Luggage or Vehicles.
14.2 Notwithstanding the provisions contained elsewhere within these Conditions the Company shall not be liable
for any loss (whether economic, consequential or otherwise), detention, delay, over-carriage, expense or
damage whether directly or indirectly caused, whatsoever of or to any Person or Passenger, or inability to
perform the contract for carriage or any part thereof caused by or arising out of or attributable to any cause
beyond the control of the Company (an event Force Majeure) including but not limited to:-
14.2.1 an act of God including earthquakes, storm, lightning, tempest, flood or inclement weather;
14.2.2 strikes, lockout, stoppages, or restraint of trade or labour, industrial actions or labour difficulties,
or shortages from whatever cause, whether partial or general and whether or not the Carrier is a
party thereto;
14.2.3 any viral outbreak, pandemics or epidemics (which may include but are not limited to SARS or
SARS' like events or flu or Norwork type of diseases);
14.2.4 nuclear explosion, radioactive or ionizing radiation;
14.2.5 civil commotion, riot, insurrection, war, civil war, government restraint or requisition, political
disturbance, rebellion, revolution, insurrection, military or usurped power, invasion, act of foreign
enemies, acts of terrorism, sabotage or criminal damage;
14.2.6 any acts, restrictions, regulations, bylaws, refusal to grant any licences or permissions, prohibitions
or measures of any kind on the part of any government or regulatory authority, or inability to
secure or failure in supplies including fuel;
14.2.7 import or export regulations or embargoes or quarantine restrictions;
14.2.8 liability to wastage in bulk, or in weight, latent defect or inherent defect, quality or vice or natural
deterioration of the Vessel or Property;
14.2.9 actions of Passenger's including their neglect or default or breach of or failure to comply with any
provision of these Conditions;
14.2.10 insufficient or improper packing or labelling or addressing of Luggage or other goods carried;
14.2.11 handling, loading, stowage or unloading of the Luggage by the Passenger or any Person acting on
their behalf;
14.2.12 circumstances which the Company could not avoid and the consequences of which it was unable
to prevent or limit with the exercise of due diligence;
14.3 The Passenger assumes the risk of and releases the Company from all liability for any injury, loss or damage
whatsoever arising from, caused by or in the judgment of the Company or the Master of a ship rendered
necessary or advisable by reason of an event Force Majeure.
15.1 Animals, with the exception of certificated sensing dogs, must not be taken into any Passenger
accommodation.
15.2 Animals being carried under the terms of Rabies (Importation of Dogs, Cats and Other Mammals) (England)
(Amendment) Order 2004 as amended from time to time (PETS), must be carried in a Vehicle. Animals will be
refused carriage if the documentation appears to be incorrect, but acceptance for carriage by the Company
gives no warranty that the documentation is correct.
15.3 The Company shall not be liable for any loss, damage or expense howsoever arising from its failure or refusal
to carry any such animals or the consequences of incorrect documentation.
15.4 Animals being carried other than under the terms of PETS, must travel in a Vehicle, paw proof container or
cage provided by the Passenger on the Vehicle deck or other part of the ship set aside for animals.
15.5 Passengers shall be entirely responsible for the movement of their animals onto and off the vessel and
onwards thereafter.
15.6 Accompanied access to the Vehicle deck while the ship is at sea is subject to approval by the ship's Master.
Unaccompanied access by Passengers or any other Person to the Vehicle deck whilst the ship is at sea is
strictly prohibited.
15.7 Unaccompanied animals will not be accepted for carriage in any circumstances.
15.8 The Company shall not be liable for any loss, damage or expense suffered by or relating to the carriage of
animals whatsoever or howsoever caused.
16.1 All Luggage shall be properly packed and its contents not protruding, by the Passenger and the Company shall
not be liable for any loss, damage or expense whatsoever arising from the Passenger's failure to properly
pack Luggage.
16.2 The Company may refuse to accept Luggage which is improperly packed or labelled or shows signs of damage
or presents an unacceptable risk to the health, safety or wellbeing of Passengers, crew or other Persons.
16.3 The Company shall not be liable for items entrusted to and accepted by it for carriage as Luggage which are
not Luggage, except upon proof that the Company accepted such items knowing that they were not Luggage.
16.4 The Company may deliver any Luggage entrusted to it upon reasonable evidence of title. In the absence of
reasonable evidence the Company may refuse to deliver the Luggage and hold it at the sole risk of the
Passenger and/or owner. In any such case, the Company shall have no liability for delivery of the Luggage.
16.5 The Company will deliver Luggage entrusted to it within a reasonable time and subject to these Conditions,
but the Company does not undertake to carry that Luggage on the same ship by which the Passenger travels
or to deliver it at its destination at any particular time unless expressly agreed with the Passenger.
17.1 Personal accompanied Luggage used for social, domestic or private purposes may be carried by foot
Passengers free of charge. , Goods of any type such as those carried as freight or for reasons other than
social, domestic and private use shall be charged and paid for at the rates from time to time applicable. Only
Luggage that may reasonably be described as hand baggage may be carried by day trip Passengers and shall
be carried at the sole discretion of the Company.
17.2 Any vehicle carrying commercial goods or is involved in a commercial venture or is a vehicle constructed
and/or designed for the carriage of commercial goods shall also book as freight regardless of its dimensions.
17.3 All personal accompanied Luggage shall be fit for purpose taking into account the nature and weight of its
contents which shall be properly packed in and not protruding from such Luggage. All single items of portable
Luggage weighing more than 25 kilograms should be labelled as such and notified to the company before
being checked in.
17.4 Any other Luggage not described within Conditions 17.1 and 17.2 may be carried by prior arrangement with
the Company or within and not protruding from a Vehicle.
17.5 The Passenger must arrange the placing on board or removal of any Luggage brought with him and must
ensure that Luggage does not block Passenger escape routes or access to safety equipment or otherwise
present a risk of harm to any other Person.
17.6 The Company may excise a lien on any Passenger's Luggage for all unpaid moneys due from that Passenger to
the Company.
18.1 The Company shall not be liable for any loss, damage or expense howsoever caused to any Luggage or other
property (other than unclaimed Luggage entrusted to it) left on the Company's premises or ships. The
Company may deal with any such lost Luggage or property in the same way as it may deal with unclaimed
Luggage entrusted to it.
18.2 All Luggage and other property found by a Passenger in or on the Company's ships or other premises shall be
deemed to be in the possession of the Company and must be handed over to the Company immediately.
18.3 If any Luggage entrusted to the Company for loading, unloading or carriage on or from the ship remains
unclaimed on arrival at its destination, the Luggage may be stored for a period of up to three months unless
and until collected whereby the Company may make a reasonable charge for storage.
18.4 The Company shall not be liable for any loss of or damage to Luggage stored for the reasons described within
Condition 18.3.
18.5 Notwithstanding the provisions of Condition 18.4, in the event that the Company is held to be liable for loss
of or damage to Luggage stored, such liability shall be limited to the limits set out in within these Conditions.
18.6 The Company may open and examine the contents of any Luggage at any time, and may without incurring
any liability remove or destroy any portion of it which in its reasonable opinion might cause injury,
inconvenience or nuisance to Persons or damage to property or compromise the health, safety or wellbeing
of Passengers, crew or other Persons.
18.7 The Company may sell or dispose of any perishable articles contained in any Luggage if in its reasonable
opinion considers it advisable to do so and in such case may deduct its charges and expenses from the
proceeds of sale or make an additional charge for the cost of disposal or sale.
18.8 If any Luggage is not removed within three months of the date on which it is received the Company may sell it
and out of the proceeds of sale retain all moneys due to it from the owner in lieu of expenses incurred in
connection with such storage or sale. If the Company believes the value of the Luggage will be insufficient to
cover any moneys due to it and/or the cost of sale the Company may dispose of the same as it sees fit.
19.1 Passengers must always attend in Person an examination of their Luggage by customs authorities whether it
has been entrusted to the Company or not. The Company shall not in any circumstances be liable for any
loss, damage or expense arising out of its failure or refusal to carry or any other consequences in connection
with the Passenger's failure to comply with the requirements of customs authorities.
19.2 The Company shall not be liable for any loss, damage or expense arising out of its failure or refusal to carry
any Vehicle or goods in connection with the detention of such Vehicle or goods on account of the application
of customs, government or other authorities.
19.3 During such detention, the Company will hold the Vehicle or goods at the owner's expense and sole risk.
20.1 If the Passenger or owner neglects or refuses to take delivery of any Luggage or Vehicle, or if the Company is
unable to deliver any Luggage or Vehicle because the Passenger or owner has failed to supply any
declaration, certificate, or other document in accordance with any customs, government or other laws or
regulations at the port of discharge, the Company may re-ship the Luggage or Vehicle if landed and return the
same to the port of shipment at the Passenger's and/or owner's expense on and subject to these Conditions.
21.1 A Person may only have access to a Vehicle on the car deck once it has been loaded with the express
permission of the Ship's Master and provided that Person is accompanied by a Person authorised by the
Company.
21.2 All Vehicles should be parked with their handbrakes engaged, all alarms disabled and left in gear. Passengers
failing to comply with this Condition may be considered responsible for any loss or damage caused pursuant
to Condition 25 of these Conditions.
22.1 Passengers shall ensure the petrol and diesel tanks of their Vehicles are not so full as to create a spillage and
that the ignition is switched off. Petrol and diesel cans, whether full or empty, shall not be carried except
with the Company's prior written authority.
22.2 Special written authority for carriage must be obtained from the Company in respect of any Vehicle propelled
by liquefied petroleum gas (LPG).
22.3 Vehicles may carry a small number of cylinders of liquefied hydrocarbon gas for purposes such as camping
provided that:
22.3.1 all cylinders are declared to the ship's Master;
22.3.2 the maximum number of cylinders carried in any Vehicle shall be three, except in the case of small
expendable cartridges hermetically sealed and packed in an outer container, when up to 12 may
be carried;
and;
22.3.3 all cylinders shall be adequately secured in the Vehicle against the movement of the ship.
22.4 Any cylinder found to be leaking, inadequately secured or inadequately connected to an appliance will not be
accepted for shipment.
22.5 No Vehicle may in any circumstances be re-fuelled including electrical charging or otherwise maintained,
made good, repaired, serviced, mechanically improved or enhanced whilst being carried as Luggage without
first notifying the Company who shall provide directions on how to proceed as it sees fit. The Company may
at any time make arrangements for any immobile Vehicle to be removed from the vessel such reasonable
costs of which shall be borne by the Person responsible for making the booking.
23.1 The Company will not accept on board ship or for carriage any dangerous goods unless previously agreed in
writing in special circumstances and under special Conditions.
23.2 All dangerous goods specified within the International Maritime Dangerous Goods (IMDG) Code as may be
amended from time to time or specified in any national laws or rules and regulations of the Company, must
be declared in writing before being offered for shipment and prior authority of the Company must be
obtained for the shipment of all such goods.
23.3 Inflammables (including matches), explosives, corrosives, firearms, and any other articles which may involve
undue risk must not be packed in Luggage.
23.4 Passengers must advise the Company at check-in that they wish to take any weapon and/or ammunition
(including replicas) on board. The Company will then make the necessary arrangements to hand it to the
ship's Master for safekeeping. On leaving the ship the weapon and/or ammunition will be returned to the
Passenger.
24.1 Boats, inflatable and other craft, whether carried on Vehicles or trailers, must comply with the provisions of
these Conditions for Vehicles carrying petrol in their tanks and cylinders of gas.
24.2 Distress signals, flares and other fire equipment must be declared to the Ship's Master.
25.1 A Passenger and/or other owner of Luggage or Vehicles carried shall indemnify the Company against any
liability of any kind incurred or suffered by the Company or its servants, agents, independent contractors or
performing Carriers resulting from:
25.2 the acceptance and/or carriage of any Luggage or Vehicle in respect of which the Passenger and/or owner has
not complied with its obligations under these Conditions;
25.3 the Passenger, Luggage or Vehicle being refused permission to land at any port of disembarkation by reason
of the application of any laws or regulations as to customs or immigration;
or
25.4 any breach by the Passenger or owner of any Conditions or any failure to comply with the rules, regulations
and/or instructions given by the Company, its servants or agents or performing Carrier or for any other
neglect or default of the Passenger or owner.
26.1 Passengers must pay attention to and comply with all regulations and notices relating to the safety and
security of our ship, her crew, Passengers and any other Person, the terminal facilities and to immigration
requirements and regulations. Every Person must be prepared to allow upon request a search of your
person, vehicle or luggage by any authorised person and to answer any their questions. If a Passenger does
not agree to such a request he may not be allowed to travel. In that event we will cancel your booking in
accordance our cancellation terms applicable at the time. Any refund made will be on the terms described
within Condition 13 of these Conditions of carriage but we shall otherwise have no other liability to you.
26.2 All Passengers are expected to conduct themselves in such a manner that respects the health, comfort and
safety of all other Persons on board our ships and within port areas including terminals. Passengers are also
expected to comply with all reasonable requests made by a member of our staff. If a Person does not so
conduct themselves, or if in the opinion of the Company a Persons' conduct gives rise for concern, we reserve
the right to prevent that Person from embarking, may require them to disembark, contain their movement
on board our ship and/or require them to immediately leave the terminal facilities.
26.3 Passengers shall not disturb the enjoyment and comfort of other passengers on board or when waiting to
board or in the process of boarding or disembarking a ship operated by the Company. Passengers shall not
solicit, seek views, survey or otherwise canvass other passengers or carry out activities of a commercial or
political nature including those relating to the operation of Company vessels without the prior approval of the
Company in writing.
26.4 The Company will not refund any money paid by a Passenger prevented from travelling as a result of their
failing to comply with the provisions of this Condition 26 and for the relevant journey. We shall have no
liability whatsoever to any Person as a result of cancelling their travel failing to comply with the provisions of
this Condition 26.
27.1 Smoking is not permitted on our ships except in the specific designated areas provided. It is an offence to
obstruct or disconnect any fire or smoke alarms on any of our vessels.
27.2 Alcohol may not be brought on board any of our vessels for consumption during your crossing. We reserve
the right to confiscate any alcohol believed to be, or is being consumed and has been brought onto a vessel.
Alcohol may be consumed on board if it has been purchased from the onboard bars or restaurants only. We
reserve the right to confiscate any other alcohol being consumed on board including alcohol purchased from
on board shops. The Company will have no liability to pay compensation for any alcohol confiscated.
Unless otherwise provided for within the provisions of the Athens Convention all contracts incorporating
these Conditions shall be governed and construed by Guernsey law whose courts shall have exclusive
jurisdiction over any dispute arising out of or in connection with these Conditions.