Contact Us

Before calling us, you might find the information you are looking for in our FAQs or using our Site Map. If you still can't find what you are looking for, please feel free to give us a call.

Sailing Updates

Check online for the latest sailing updates.

Alternatively you can call the appropriate hotline number:

UK: 01202 207216
Jersey: 01534 872240
Guernsey: 12023 (local calls only)
St. Malo: (0) 825 165 463
Cherbourg: +33 2 33 88 44 88


Before calling, it's easy to get a quote and book online! Alternatively, please call our reservations team on 0845 609 1024 to confirm or amend your booking.

If you have a general question, please read our FAQs. If this doesn't answer your query, please email:

Customer Services

Please send your comments in writing to:

Condor Ferries Ltd
Customer Services Dept
Condor house
New Harbour Road South
BH15 4AJ

Or email

Ferry Terminal Telephone numbers

  • Poole Port: 01202 207215
  • Portsmouth Port: 02392 865164
  • Guernsey Port: 01481 729666
  • Jersey Port: 01534 601000
  • St Malo Port: +33 (0) 2 99 40 78 10 or +33 (0) 8 25 13 51 35

Head Office

Condor Ltd
New Jetty Offices, White Rock, St Peter Port, Guernsey GY1 2LL

Condor Ferries Ltd
(UK agent of Condor Limited), Condor House, New Harbour Rd South, Hamworthy, Poole, BH15 4AJ

Need to claim compensation?

Unsure if you’re entitled to claim compensation? Find out more here

Please note that if you booked your tickets through a holiday provider, you should make your request directly to them.

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If you are Hard of Hearing or Profoundly Deaf and you would like assistance in contacting Condor Ferries to make a booking or for general enquiries please email Sign it! and we will be glad to assist you.

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