Taking your Pets

Taking your PetsTaking your pets when holidaying in the UK, Channel Islands or France can be a worry. At Condor Ferries we are dedicated to ensuring you and your pet have a comfortable journey. The following page will give helpful advice and information for your ferry travel.

Before you Travel

In order to be able to make your journey with Condor Ferries as easy as possible you must inform us at the time of booking if you will be travelling with Pets. You can add your pet when making your booking on-line by selecting '1st Pet Passport to/from France in Vehicle only and Extra Pet Passport to/from France in Vehicle Only’ as applicable in the Extra’s page or you can contact us by calling 0845 609 1024.

If you have booked through an agent or tour operator you should advise them of your requirements, and ask them to update your booking.

We allow pets that comply with the Pet Travel Scheme (PETS) (opens in new window). However we do not allow animals in the guest areas (with the exception of certified sensing dogs). For the latest information on the Pet Travel Scheme please visit the Guide to Taking your pet abroad from GOV.UK.

A pet is classed as a domestic animal such as cat or a dog. Animals raised in an agricultural environment would be classed as livestock and would need to be booked on as freight. If you are unsure whether your animal should be booked on as a pet or livestock please contact our reservations team on 0845 609 1024.

Travelling between the UK and France

Pets are charged £30 for the first pet, and £15 per subsequent pet when travelling on a return journey from the UK to St Malo, Portsmouth to Cherbourg and vice versa.

Please note, this service is only valid for pets travelling within a vehicle and is not valid for those travelling as a guest on foot.

For more about PETS visit: https://www.gov.uk/take-pet-abroad or call us on 0845 609 1024.

Travelling between the UK and the Channel Islands

Pets are only accepted for travel with guests on foot who provide their own RSPCA approved carrier. The carrier will be left in a designated area on the car deck for the duration of the journey. Pets are charged £10 each way if travelling with a guest on foot.

There is no charge if pets are travelling inside the vehicle.

Travelling between the Channel Islands and France

Pets are charged £30 for the first pet, and £15 per subsequent pet when travelling on a return journey from the Channel Island to St Malo and vice versa.

Please note, this service is only valid for pets travelling within a vehicle and is not valid for those travelling as a guest on foot.

Pets must comply with the Pet Travel Scheme when bringing pets into Jersey. For more information please click here.


Embarkation

When your time comes to embark, you will be brought forward and asked for your boarding cards. The stubs will be torn off and the cards returned to you. Your boarding cards should be kept with you at all times. You will need to show them if asked to do so, and if you wish to make a purchase in the onboard Duty Free shop.

You may notice vehicles that checked in after you are loaded onto the ferry before you. This is because many of our services stop at more than one port, so it is important that cars are loaded in a certain sequence. This will ensure disembarkation at each destination port is carried out easily and efficiently.

Please remember to leave your pet with water within the car and leave the window slightly open to give your pet a comfortable journey.

Visits to the car deck during the journey are only permitted when accompanied by a member of the ship’s crew, and are dependent on weather conditions. The ship’s crew will endeavor to ensure that these visits are possible. For more information please ask a member of staff onboard.

I’m planning to take my horses between the Channel Islands and UK, what do I need to do?

When transporting a horse between the Channel Islands and UK you are required to make a Customs declaration stating the Horse name and the Studbook passport number of the animal travelling regardless of whether the visit is for leisure or commercial purposes. A copy of the horse passport and cover letter stating the purpose of travel is also required. For commercial sale an invoice of sale is also required. It’s also important that you make the correct booking for your horsebox. There is more information at Taking your horse to the Channel Islands.

Passports

passportsIf you are travelling between the UK and the Channel Islands, then your passport is not needed. But don't forget you'll need a valid passport for travel to and from France.

Guests travelling to and from St. Malo must ensure that their passport(s) is available for inspection and the correct and valid documentation is being carried. Visas are required by some non EEC nationals.