Booking the correct vehicle
So that Condor Ferries can make your journey as safe, punctual and comfortable as possible, it is important that you give us accurate information about the size of your vehicle when you book.
In addition, the fare for your journey will vary depending on the size including items on the roof or rear racks (length and height), cargo and type of your vehicle. It is essential to declare the correct height of your vehicle as one of the following: up to 1.85m up to 2.25m or over 2.25m. Vehicles that are over 1.85m (inclusive of items placed on the roof) cannot be accommodated in all parking areas onboard.
Please note the maximum laden vehicle weight is 3.5 tonnes (equivalent to 2 tonnes axle weight) for our Fast Ferry services. Any vehicle exceeding this will be refused boarding.
If you travel in a vehicle with different dimensions to those on your booking form, you will be liable to an excess charge at the port of departure, and may be refused carriage.
Commercial Vehicles, Vans & Goods
The fares quoted online are valid only for standard vehicles or camping/luggage trailers used for leisure travel reasons and so do not apply to exceptional vehicles including but not limited to panel sided vehicles, trailers (other than those listed on our Taking your trailer page) and any other vehicles designed for the carriage of goods regardless of whether you are booking for commercial or leisure reasons.
Any booking for a freight type vehicle where the cargo differs between outbound and return journey will be assessed as a commercial freight movement and charged accordingly.
Leisure travellers who wish to book an extraordinary vehicle such as a van or larger trailer for personal recreational travel for their holiday or other leisure travel reason can book over the phone on 0845 609 1024 or in our port offices and they will be charged rates which are based on our leisure travel tariffs taking into account the dimensions and weight of their vehicle. In most cases when booking these vehicles you will be asked to complete a short consignment note to assist in customs clearance and our port and reservations team will be happy to help you with this.
Guests who are travelling with personal or household goods, who are moving themselves should carefully review our moving house page Guests travelling with commercial goods carried in private vehicles or vans requiring documentation and presentation to Customs and Excise will be charged as freight.
For further details regarding commercial vehicles and goods enquiries please use the following information or visit our freight website
Conventional Ferry Freight Bookings and New Guests
Tel: 01481 728620 Fax: 01481 728521 or email firstname.lastname@example.org
Fast Ferry Freight Booking
Tel: 0845 609 1037 Fax: 01305 760776 or email email@example.com
It is essential to declare the correct height of your vehicle as vehicles over 1.85m (inclusive of items placed on the roof) cannot be accommodated in all parking areas onboard.
Condor Ferries standard car length accommodates vehicles up to 5.5m in length. It is important that you book your vehicle using the right category and reflecting the roof height in your choice, failure to do so will result in you being liable to an excess charge at the port of departure, and you may be refused carriage.
If you wish to book a vehicle plus trailer including caravans, boat and car trailers , motor homes or any vehicle with a trailer where the combined length of the vehicle from the bonnet to the end of the trailer exceeds 6.5m long you should contact 0845 609 1024 to make your booking.