Condor Ferries | Refunds and Returns - Onboard Duty Free

Refundsand Returns

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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

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Car
Depart Date
Return Date

Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

Please wait while we find the best fares for you...

Refunds & ReturnsOur policy

If any of the products purchased from Condor Ferries fall below the high standards you expect please return them within 28 days of purchase and we will happily refund or exchange the item.

Returns

If any of the products purchased from Condor Ferries fall below the high standards you expect please return them within 28 days of purchase and we will happily refund or exchange the item, as well as reimburse postage costs*. Please ensure you include the original receipt for the returned item.

If you change your mind within 28 days of purchase, we are happy to refund or exchange the product provided it is returned, as sold, in a re-saleable condition, with all the original packaging, tags, labels and accessories. However, for reasons of health and hygiene, body jewellery and personal grooming products cannot be returned for any reason other than manufacturing fault. Please ensure you include the original receipt as proof of purchase.

We strongly recommend you send the items in secure packaging by Royal Mail Recorded Signed For™ delivery to ensure you have proof of postage. Please enclose your full name/address and also state the reason why you are returning the goods.

* The cost of returning by courier will not be reimbursed. Please be aware that replacements are subject to availability. Your statutory rights are not affected.

 

Refunds

If you are entitled to a refund, we will refund you as follows:

  • If you paid by cash, we will send you a cheque.
  • If you paid by payment card, we will refund you by cheque.

 

Warranty

If your product develops a fault or needs to be repaired within 12 months of purchase, Condor Ferries will return to the manufacturer on your behalf or alternatively, please contact the manufacturer direct.

Retail Helpline Monday to Friday 9am to 5pm: 01202 207207