Condor Ferries | Facilities for People with Disabilities onboard

DisabledFacilities

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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

Where to?
Car
Depart Date
Return Date

Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

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Accessible Travel

We are very experienced at helping passengers with disabilities, and those with reduced mobility to enjoy their travel and holidays to the full. Our crews have been given Disability Awareness Training to ensure the highest standards of customer care.

Before You Travel

To help us make your journey as smooth and comfortable as possible, we need to know your requirements as early as possible, ideally when you make your booking, but not less than 2 working days before you travel. We also need to know whether you are travelling on foot or in a car. You can contact us by calling 0345 609 1024 or by emailing reservations@condorferries.co.uk

If you’ve booked your travel through an agent or tour operator, make sure they understand your needs, and that they pass the information on to us.

Arriving at your Departure Port

If you need help boarding please aim to check in 90 minutes before departure.

Because we generally call at more than one port, vehicle loading has to be done in a specific order, so please be patient, as its not always a case of first come, first served.

If you’re running late, but still expect to arrive at the port 60 minutes before departure, call the port office to let them know that you are delayed, and they’ll do their best to help you.

Port Phone Numbers

Poole
01202 207215

Portsmouth
02392 733343

Guernsey
01481 729666

Jersey
01534 601000

St Malo
0033 299 406161

Checking-In

Checking-in with a Car

All you have to do is identify yourself to the check-in staff in the car lanes, alerting them to the specific needs which you have already highlighted in your booking, and they’ll take it from there!

We try to allocate the most suitable spaces for disabled/reduced mobility passengers, who have notified us of their needs in advance. For this reason, you may be asked to wait for assistance before you are parked onboard.

Checking-in as a foot passenger

The same applies when checking in on foot - just identify yourself to the check-in staff, and they’ll help you. All our ports have facilities for disabled/reduced mobility foot passengers, including adapted buses and special buggies.

Getting onboard

All our ferries have lifts from the car deck, which are reserved for
the use of passengers with wheelchairs, pushchairs or reduced mobility.

Condor Liberation

Rated lift capacity - 400kg and 600kg
Width of door - both lifts 0.9m
Rated number of people - 5 and 7

Condor Rapide

Rated lift capacity - 650kg
Width of door - 0.9m
Rated number of people - 8

Commodore Clipper

Rated lift capacity - 1000kg
Width of door - 1.05m
Rated number of people - 13

Choosing the
right seating type

Condor Liberation

Disabled/reduced mobility passengers should request seating in one of our wheelchair positions onboard. There are no anchor points for wheelchairs or seats with flexible arm rests. Or you may also choose to upgrade to our Ocean Plus or Ocean Club lounge for extra comfort, both of which are wheelchair accessible.

Condor Rapide

On Condor Rapide disabled passengers will need to request seating on the Lower Tier. There are no anchor points for wheelchairs or seats with flexible arm rests. For extra comfort you may like to upgrade to our Ocean Club lounge, which is wheelchair accessible.

Commodore Clipper

Most seats on Commodore Clipper are accessible by disabled/reduced mobility passengers, including the reclining seat lounges, which includes some seating with flexible armrests.

From 25th October 2018 a disabled cabin will be available with an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices from 25th October 2018.

 

If you wish to change the seats you have been allocated or to confirm you are in the right seating area
please contact our reservations team for help and advice on 0345 609 1024.

Induction loop  

There is an induction loop at the Information Desk on all of our ships.

 

Disabled toilets  

There are disabled toilet facilities on all of our ships.

Getting off the ship

If you need help getting back to the car deck, or disembarking on foot, just talk to the Cabin Manager or a member of the crew before you start making your way, and they will help.

They will advise you on your best route off the ship, and will help you on your way. On busy sailings you may need to wait before getting back into your vehicle, to give time for other cars to clear your access. Please take care when moving around the car deck.

Port Facilities

We operate from five ports, all with varying facilities. To find out more visit the ferry terminal pages of this website, or email reservations@condorferries.co.uk

Travelling within 2 working days without telling us your needs

We understand that sometimes our passengers may need assistance at short notice and will always do our best to provide adequate support and facilities.

If you haven’t previously notified us, we recommend:

Call our reservations team on 0345 609 1024, or your departure port, and advise them of your needs

Arrive at the port at least 90 minutes before departure and advise check-in team

If your allocated seating isn’t suitable, go to the information desk on board - they may be able to help