Sailings cancelled due to Coronavirus:
If we have sent you correspondence informing you that your sailing has been cancelled due to the coronavirus crisis, we ask that you please wait for a member of our Contact Centre team to get in touch to assist you with amending your sailing. This may take up to 14 days.
Should you wish to amend your booking yourself, you can do this online. Initially, please pay any difference in fare which may appear. All fares in the context of a like-for-like booking will be honoured; please email firstname.lastname@example.org or call 0345 609 1026 to be refunded.
Choosing to amend a confirmed sailing:
If your sailing is confirmed as operational but you would like to amend it, you can easily do this online. We have waived all amendment fees and you will only have the difference in fare to pay should you choose a more expensive sailing. Please login to your account by clicking here.
To our passengers with booked travel, we recommend that you amend your booking to an alternate date. Please refer to the section above on how to amend your booking.
As restrictions have been lifted and our services have resumed, our standard cancellation policy will take effect from Thursday 06 August 2020.
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.
Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
Please see our cancellation charges here.
If that is something you are not happy with, please email email@example.com or call 0345 609 1026 who will review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.
Please note, if a passenger fails to cancel a booking before the latest check-in time or does not embark on their booked sailing, a 100% charge of the value of that journey will be levied.
Please note, Day Trip ticket holders are bound by their terms and conditions such that you may amend your Day Trip to a later date only. Vouchers and cancellations cannot be issued for Day Trips.
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