PLAN YOUR TRIP
Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!
Customers who experience a cancellation, delay in departure or delay in arrival may wish to claim on their travel insurance and can do so by downloading the ‘Disrupted Service Claim Form’. You can send this to your insurance company with your claim as proof you experienced a disruption or cancellation.
Condor Ferries abides by the EU Passenger Regulations 1177/2010. These regulations should not be considered as replacing the need for travel insurance. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost.
Where there is an overnight delay and the cause is within our control, you may be entitled accommodation either onboard ship (cabins) or ashore up to a limit of 80 Euros per person per night. We are entitled to ask you to return home overnight too.
In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Customers should refer to their travel insurance policy for any claim entitlements.
We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to email@example.com or in writing to:
Condor Ferries Ltd,
The European Parliament and Council adopted EU Regulation 1177 / 2010 on 18 December 2012. The directive gives rights to ferry and cruise passengers when travelling by sea or inland waters.
The regulation has been introduced to prevent discrimination and to offer assistance to disabled passengers and those with reduced mobility.
In case of cancellation or delay the regulation gives rights to passengers ensuring that a minimum degree of information is provided. Condor Ferries acts in accordance with the requirements of this regulation and you can find more information on this here.
A cookie is a small text file that our website may send to your hard drive when you visit condorferries.com. Cookies are used to help improve the online experience and to track the number of visitors to the site. For more information on cookies or to "Opt-out" please click here.
Facebook and Twitter is a place where we encourage you to leave comments, photos, videos, and links. Everyone is free to express themselves and their own thoughts and in doing so should be conscious of respecting other people's sensibilities and opinions.
If you have a question or some feedback for us, then we would love to hear from you! We welcome and value the opinions of all of our customers. Please be aware that social Media is not a replacement for our standard customer service channels, and unfortunately is not monitored 24 hours a day, 7 days a week. If your matter is urgent, then please contact us via the usual methods as listed on our website. Our contact details can be found here
Whilst we love seeing posts from our fans, Condor Ferries does not endorse or take responsibility for the accuracy of information, opinions or claims shared by Condor Ferries fans. Please consider how your posts may make other people in the Condor community feel. If any inappropriate content or harassing behaviour is shared on our pages then we reserve the right to remove it. This includes: comments, images, photos, videos & tags we might consider inappropriate to our brand values.
Removal of any content which may contain the following:
And any content which may also:
Condor Ferries reserve the right to block anyone who falls into any of the above categories.
Modern Slavery Act Overview
This policy has been made as a result of the implementation of the Modern Slavery Act 2015.
The United Kingdom Modern Slavery Act requires businesses to provide disclosure concerning their efforts, if any, to address the issues of slavery and human trafficking in their supply chains. The disclosures are intended to provide consumers the ability to make better and more informed choices about the products and services they buy and companies they support.
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