QUOTE & BOOK
Last updated 13/01/2021
Welcome to our dedicated page on COVID-19 passenger information about our approach to the global crisis. As always, the health and well-being of passengers and crew have and will always be our priority. Any decisions we make will bear this in mind as well as guidance from the States in both Jersey and Guernsey and French and UK authorities.
Prerequisite for travelling with Condor Ferries
Following the recent increases in Covid-19 infection rates in the UK, all passengers (adults and children aged 11 and over) travelling with us must provide evidence of a negative Covid-19 test result conducted within 72 hours of departure. This applies to all routes and ships, except for departures from Guernsey who are bound for the UK or Jersey, and are to remain in place for the foreseeable future. The result should be from a PCR or lateral flow test and the receipt presented at check-in on departure. Unfortunately, if this is unable to be presented, you will not be able to board your sailing. Please reach out to local authorities or a healthcare provider to find out where you can get a test from.
Please regularly check our Sailing Updates page for the latest information on our passenger services.
The advice to our passengers is in line with advice from government and state authorities from each of the destinations we serve. The information is correct as of the last updated date at the top of this page.
Arrivals to Guernsey
Travel to or from Guernsey is only permitted for essential reasons. If your travel is essential, you will need to apply for an Essential Travel Permit 7 days prior to your travel. For an outline of essential travel reasons and how to apply for a Permit, please click here. You must have your Essential Travel Permit ready for inspection at check-in. Unfortunately, if this is not presented you will not be able to board your sailing.
Passengers travelling from Guernsey should also have an Essential Travel Permit to leave Guernsey. Although this is not a requirement to leave Guernsey, leaving without a permit whilst intending to return carries a huge risk if you are travelling for non-essential purposes.
The States of Guernsey require you to fill out their online Travel Tracker form within 2 days of your departure. And, depending on your travel history, you will need to self-isolate on arrival into Guernsey for either 7 or 14 days. Click here to fill out the form.
For the latest on how the States has categorised countries and UK regions, and what it means for your arrival, please click here.
On arrival, the States will test you for coronavirus at the ferry terminal. More information, including videos to help you prepare for your arrival, please click here.
Arrivals to Jersey
Here is the advice given to us by the States of Jersey on safer travel guidance.
Before your departure, you will be asked to fill in an online registration form which also includes a declaration of health.
On arrival you will be tested at the ferry terminal which will involve a simple swab test from your throat and nose. If you test negative, you will not need to self-isolate for the rest of your holiday.
If you do not wish to be tested or if you test positive, you must self-isolate for 14 days.
If you're arriving into Jersey from France, you will be required to be tested once upon arrival and a second time on day 5. You will be required to self-isolate until you have received your second negative test result.
Arrivals to St Malo
All passengers (adults and children aged 11 and over) travelling to France from the UK, Jersey and Guernsey on direct and in-direct sailings must have a negative PCR test taken within 72 hours of their scheduled departure.
You will be asked to present evidence of a negative test at check-in. Unfortunately, if this is unable to be presented, you will not be able to board your sailing.
Only some groups of travellers will be permitted to travel to France, for essential purposes only. For the latest update, please click here.
Please keep updated with the latest advice from the French government on COVID-19 by clicking here.
Arrivals to the UK
Arrivals from Guernsey and Jersey are not required to self-isolate, however arrivals from France will be. For more information, please click here.
Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended for free up to 48 hours prior to travel. A fare difference will apply depending on the sailing you choose.
I’m already booked, how do I make changes or cancel to my trip?
We recommend that you change your booking(s) to an alternate date. You can easily amend your booking for free up to 48 hours prior to your departure, with only the difference in fare to pay. If you would like to amend your booking, you can do so online or please email email@example.com or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.
Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
Please see our cancellation charges here.
If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.
We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.
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