Coronavirus (COVID-19) PASSENGER INFORMATION

Last updated 07/04/2021

Protecting passengers and crew

Welcome to our dedicated page on COVID-19 passenger information about our approach to the global crisis. As always, the health and well-being of passengers and crew have and will always be our priority. Any decisions we make will bear this in mind as well as guidance from the States in both Jersey and Guernsey and French and UK authorities.

Prerequisite for travelling on board Commodore Clipper

All passengers (adults and children aged 11 and over) travelling on board Commodore Clipper from the UK or France must provide evidence of a negative Covid-19 test result conducted within 72 hours of departure. The result should be from a PCR or lateral flow test and the certificate presented at check-in. Home tests are not acceptable. Unfortunately, if this is not presented, you will not be able to board your sailing. Please reach out to local authorities or a healthcare provider to find out where you can get a test from. This prerequisite does not apply to Channel Island departures.

Please regularly check our Sailing Updates page for the latest information on our passenger services.

Latest Advice & Updates

The advice to our passengers is in line with advice from government and state authorities from each of the destinations we serve. The information is correct as of the last updated date at the top of this page.

Arrivals to Guernsey

From 22 March 2021

Non-essential travel to Guernsey is permitted, with all passengers entering the Bailiwick subject to 14 days mandatory self-isolation.

From 30 April 2021

Non-essential travel to Guernsey is permitted with the reimplementation of regional/country prevalence restrictions in relation to testing and self-isolation on arrival. Specific information on variants of concern in the originating country means that there may be travel restrictions in place for a country/jurisdiction irrespective of the prevalence of infection. This will be determined by Public Health concerns.

The States of Guernsey require you to fill out their online Travel Tracker form within 2 days of your departure. And, depending on your travel history, you will need to self-isolate on arrival into Guernsey for 14 days. Click here to fill out the form.

For the latest on how the States has categorised countries and UK regions, and what it means for your arrival, please click here.

On arrival, the States will test you for coronavirus at the ferry terminal. More information, including videos to help you prepare for your arrival, please click here.

Arrivals to Jersey

Here is the advice given to us by the Government of Jersey on safer travel guidance.

Before your departure, you will be asked to fill in an online registration form which also includes a declaration of health.

On arrival you will be tested at the ferry terminal which will involve a simple swab test from your throat and nose.

All passengers now fall under the Red Category, meaning you will need to self-isolate for 10 days, with a second test to be taken on day 5.

For more information on the Government of Jersey's procedures for arrival into Jersey please click here.

Arrivals to St Malo

All passengers (adults and children aged 11 and over) travelling to France from the UK, Jersey and Guernsey on direct and in-direct sailings must have a negative PCR taken within 72 hours of their scheduled departure.

At check-in, you must present a sworn statement certifying the absence of COVID-19 symptoms and an absence of any contact with a confirmed case of COVID-19 as well as a sworn statement to self-isolate for seven days. You can find more information on this at the bottom of this page.

You can find information from the French government about travel restrictions relating to coronavirus here.

People travelling from the UK, whatever their nationality, are no longer required to have a compelling reason to enter French territory. For more information please click here.

Arrivals to the UK

Arrivals from Guernsey and Jersey are not required to self-isolate, however arrivals from France will be. For more information, please click here.

For the latest travel advice from the Foreign & Commonwealth Office click here.

Flexible Tickets

Can I still book travel?

Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended for free up to 48 hours prior to travel. A fare difference will apply depending on the sailing you choose.

I’m already booked, how do I make changes or cancel to my trip?

We recommend that you change your booking(s) to an alternate date. You can easily amend your booking for free up to 48 hours prior to your departure, with only the difference in fare to pay. If you would like to amend your booking, you can do so online or please email contactcentre@condorferries.co.uk or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.

Cancellation fees
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.

Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

Standard tickets
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

Please see our cancellation charges here.

If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.

We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.

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