Coronavirus (COVID-19) PASSENGER INFORMATION

Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended at no cost online up to seven days prior to travel. A fare difference will apply depending on the sailing you choose.

I’m already booked, how do I make changes or cancel to my trip?

We recommend that you change your booking(s) to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you would like to amend your booking please email contactcentre@condorferries.co.uk and one of the Customer Service team will be happy to assist you.

At the current time and in view of the Coronavirus crisis, we are offering any passenger who wants to cancel their booking or who has had their booking cancelled a 100% refund through a gift voucher, which we can issue right away for you. You will not be charged a cancellation fee. The quickest way to do this is through our Future Travel Voucher Application form. Please click here to fill in an application. Please note, Day Trip ticket holders are bound by their terms and conditions such that you may amend your Day Trip to a later date only. Vouchers and cancellations cannot be issued for Day Trips.

Your voucher will be valid for a period of 18 months and you can redeem it any time online, at one of our port locations or through the Contact Centre.

If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.

We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.