Condor Ferries
×
BOOK YOUR JOURNEY

PLAN YOUR TRIP

Your return date must be after your departure date.

PASSENGERS
16+
4 - 15
0 - 3

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

VEHICLE DETAILS
Have you correctly declared your vehicle height? Find out more here.
Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m. For lengths over 7m please call 0345 609 1024 to book.
question-mark

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call the Commercial team on 01481 728620 .

Coronavirus (COVID-19) PASSENGER INFORMATION

Last updated 31/07/2020

Protecting passengers and crew

Welcome to our dedicated page on COVID-19 passenger information about our approach to the global crisis. As always, the health and well-being of passengers and crew have and will always be our priority. Any decisions we make will bear this in mind as well as guidance from the States in both Jersey and Guernsey and French and UK authorities.

Please regularly check our Sailing Updates page for the latest information on our passenger services.

Latest Advice & Updates

The advice to our passengers is in line with advice from government and state authorities from each of the destinations we serve. The information is correct as of the last updated date at the top of this page.

Guernsey

Anyone entering the Bailiwick of Guernsey is legally required to self-isolate for 14 days on arrival. For more on Guernsey travel information, please click here.

Jersey

Here is the advice given to us by the States of Jersey on safer travel guidance.

Before your departure, you will be asked to fill in an online registration form which also includes a declaration of health.

On arrival you will be tested at the ferry terminal which will involve a simple swab test from your throat and nose. You will receive your test results within 48 hours and do not need to self-isolate during the waiting period. If you test negative, you will not need to self-isolate for the rest of your holiday.

If you do not wish to be tested, you must self-isolate for 14 days.

For more information on the States of Jersey's procedures for arrival into Jersey please click here. Please also watch this video from the Government of Jersey about arriving into Jersey by ferry.

France

Please keep updated with the latest advice from the French government on COVID-19 by clicking here.

UK

Please click here for more on travel advice for UK nationals.

Flexible Tickets

Can I still book travel?

Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended at no cost online up to seven days prior to travel. A fare difference will apply depending on the sailing you choose.

I’m already booked, how do I make changes or cancel to my trip?

We recommend that you change your booking(s) to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you would like to amend your booking please email contactcentre@condorferries.co.uk or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.

As restrictions have been lifted and our services have resumed, our standard cancellation policy will take effect from Thursday 06 August 2020

Cancellation fees
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.

Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

Standard tickets
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

Please see our cancellation charges here. 

If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.

We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.

For September & October travel

We ask that you please wait for a member of our Contact Centre team to get in touch to assist you with amending your sailing.

Should you wish to amend your booking yourself, you can do this online. Initially, please pay any difference in fare which may appear. All fares in the context of a like-for-like booking will be honoured; please email contactcentre@condorferries.co.uk or call 0345 609 1026 to be refunded.