The purpose of this role is to deliver the highest level of customer service skills at all times and to ensure a positive customer experience for our passengers.

Some of the Key Responsibilities for this role include:

• To assist with checking-in, marshalling, loading/unloading and collection of passengers and vehicles to and from all company vessels
• To assist in the preparation and completion of all paperwork and administrative procedures relating to all vehicle, passenger and vessel movements
• To assist in achieving targets and standards as set down by the Ports and Operations Management team
• To be competent in cash and till handling procedures
• To undertake the efficient and courteous answering of incoming contacts over the counter or in our Contact Centre

The successful candidate will have previous customer service experience, including excellent communication skills – both verbal and written. They will be a strong team player and have relevant computer skills.

The intended location for this role is Guernsey.