Condor Ferries - Feedback

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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

Where to?
Car
Depart Date
Return Date

Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

Please wait while we find the best fares for you...

Getting betterat what we do

We’re always happy to get your feedback, as it helps us to get better at what we do, and there are several ways in which you can do this.

Onboard

The Cabin Services Team onboard will help you with any questions or issues which arise during your journey, or you can provide us with written feedback.


Onboard Feedback Form

If you would like to give us written feedback, pick up a Passenger Feedback Card from the Cabin Manager, and once completed place it in the box provided.

The information you provide is then analysed as part of our Passenger Satisfaction Programme.


On your return home

If you would like to comment on our services or have any other feedback you would like to share please contact us:

by email:
customer.relations@condorferries.co.uk

or by writing to:
Customer Relations, Condor Ferries Ltd, Condor House, New Harbour Road South, Poole, BH15 4AJ


To help us understand your comments please include full details eg when you travelled, on which service, the detailed nature of your comment/complaint, the name of anyone you have already spoken to regarding this, and at which of our offices.

 

We aim to provide a full reply to your query in no more than 14 days. Condor Ferries acts in accordance with the EU Passenger Rights legislation 1177/2010. To find out more please read our customer charter.

If you wish to make a claim for a refund under the EU Passenger Rights legislation 1177/2010 please would you complete the Disrupted Service Claim Form.