Condor Ferries | Customer Charter

OurValues

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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

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Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

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Condor FerriesVision, Mission and Values

Culture is hugely important to us as Condor. That’s why we have a dedicated People & Culture team and our mission is to create a great People Experience!

Our culture is what makes Condor unique and our Mission, Vision & Values support this.

Vision

Condor Ferries will safely and compliantly operate reliable and sustainable Channel Island ferry services which are respected and valued by our customers and communities

Mission

Using our TRUE values, every Condor colleague will deliver great customer service every day in every way

Values

Truthful, Reliable, Understanding, Everyone

Mission & Vision Statement

Condor Ferries aims to be valued as the Channel Islands’ ferry company by safely operating reliable and sustainable services, and giving customers a great experience every time

  • the core of our service
  • how people feel about us
  • how we do things
  • Who we want to impact

 

Making our VALUES relevant

T.R.U.E

Truthful
- With our customers
- With our colleagues
- “Tell the truth and tell it early”
Reliable
- A reliable service for our customers “you can count on Condor”
- A reliable colleague “you can count on me”
Understanding
- I understand my role and responsibilities
- We build understanding of the company amongst our stakeholders about what it means to be ‘sustainable’
- Our customers understand how we work and what to expect of our service
Everyone
- Everyone delivering great customer service every day
- Every customer matters
- Every colleague matters
- Everyone makes a difference