CustomerRelations Consultant

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Your return date must be after your departure date.

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Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

The fares quoted online are valid only for standard vehicles or camping/luggage trailers used for leisure travel reasons and so do not apply to exceptional vehicles, including but not limited to, panel sided vehicles, trailers (other than those listed on our Taking your trailer page) and any other vehicles designed for the carriage of goods, regardless of whether you are booking for commercial or leisure reasons.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

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Maximum of 6 passengers allowed on the outward.

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Customer Relations Consultants

Location: Any Condor Location

The purpose of this role is to log, monitor, investigate and respond to all customer complaints, across multiple platforms including, but not limited to, telephone resolution and emails. Customer Relations Consultants provide a high standard service in accordance with Condor’s standards, regulations and requirements.

Some of the Key Responsibilities for this role include:
• Administering all incoming Customer Relations issues, logging them on to existing and/or new systems, utilising current and new processes
• Responding to Customer Service complaints and feedback within the SLA set by the Customer Relations Manager, and where applicable exceeds this within compromise to quality
• Support Contact Centre in times of disruption or upsurge in business
• Respond to customer claims in line with EU1177/2010

The successful candidate will have previous customer service experience, and be comfortable in handling challenging situations. They will also have excellent communication skills, both written and verbal, and have a working knowledge of Social Media Platforms. Ideally they will also have experience in handling customer complaints.

The location for this role is neutral.


Closing date for applications is:

3/23/2018 12:00:00 AM

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