What is the purpose of EU Regulation 1177/2010
The European Parliament and Council adopted EU Regulation 1177 / 2010 on 18 December 2012. The directive gives rights to ferry and cruise passengers when travelling by sea or inland waters.
The regulation has been introduced to prevent discrimination and to offer assistance to disabled passengers and those with reduced mobility.
In case of cancellation or delay the regulation gives rights to passengers ensuring that a minimum degree of information is provided. Condor Ferries acts in accordance with the requirements of this regulation and you can find more information on this here.