Cancellations

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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

Where to?
Car
Depart Date
Return Date

Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

Please wait while we find the best fares for you...

I need to cancel my booking. Do you charge for cancelling a booking?

If you are unable to travel on your booking or one of the journeys, you can cancel online, at your local port or by phone.


If you have not booked directly through Condor and have booked through a tour operator, please contact their relevant teams to update your booking. Unfortunately Condor Ferries cannot offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.

 

Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.

 

28 before departure

7-27 days before

2-6 days before

Within 48 hours

Within 24 hours

£25

25%

50%

100%

100%

If a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied. In any event there is a minimum cancellation fee of £25.


Bookings must be cancelled through our website, Reservations or a Port Office.

If you have booked travel through a tour operator, please contact their relevant teams to update your booking.