Condor Ferries | FAQs

Frequently asked QUESTIONS

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  • Sailing
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Your return date must be after your departure date.

Please select a travel type

Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max length of car + towed vehicle 10m
Max length of motorhome 7m
Looking for Commercial Vehicles, Vans & Goods? + -

If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight.

Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. For more information please call our Contact Centre on 0345 609 1024.

You must obtain a permit for a Motorhome or Caravan prior to your arrival in Jersey. More info>

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Depart Date
Return Date

Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

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Frequently AskedQuestions

Our customer support team have used their knowledge to put together a list of answers to your most frequently asked questions. If your question is not answered below, then please get in touch!

  • Before Departure

  • Do I ever have to change Ships?

    Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey. Some services may require a change of ship in the Channel Islands. These are described as connecting services. 

    UK to France sailings involve the use of connecting services. This means a simple change of ferry in either Jersey or Guernsey is required. The sailing times will be displayed as part of your itinerary online with details of time spent in the Channel Islands between these connecting services.

    Guernsey to St. Malo - There are many services available between Guernsey and St. Malo that are either direct or indirect via Jersey. There are also many additional services where you can change ship in Jersey with a short connecting time (between 1-6 hours). Further details of the time spent in Jersey between these connecting services will be displayed as part of your itinerary online. 

  • Do you send out tickets?

    E-boarding cards will now be issued 24 hours before departure, detailing your allocated seat number to make your boarding process quicker and easier. There’s now no need to check in at our ticket offices if you print these off at home or show them on a mobile device as you pass through security and board. 

    If you have booked via a tour operator, your e-boarding card will be issued to them.

    If you do not have your e-boarding card for travel please arrive at the port with sufficient time to collect your boarding card from the check in desk within our minimum check in times. You will need your booking reference number.

    If you've booked over the phone, we will ask you for an email address in order to send you an electronic booking confirmation and e-boarding card. Please ensure we hold an up to date email address on your booking. You can check your details online in our Manage My Account area.

  • Do I need a valid passport to travel?

    If you are travelling between the UK and the Channel Islands, then you do not need your passport for travel. However, we recommend that you have a suitable proof of identity with you when you travel (e.g. driving licence or other photo ID)

    But don't forget you'll need a valid passport OR National Identity Card for travel to and from France.

    Passengers travelling to and from St. Malo must ensure that their passport(s) OR National Identity Card(s) is available for inspection and the correct and valid documentation is being carried. Visas are required by some non EEC nationals. If you are travelling to or from France, we ask that you complete your advance passenger information (API) at least 24 Hrs before your travel.  You can complete this here. If you have not supplied this information before you travel, we’re sorry but you won’t be able to travel.

  • What do I need on the day I sail?

    Before you leave for the port, please ensure you have printed your e-boarding card which will have been emailed to you. If you do not have this, then please arrive with your booking reference number which will have been detailed on your confirmation Email. Please leave plenty of time to collect your e-boarding card and get onboard the ship. Please ensure all baggage is correctly labelled with your destination (labels are available at the port).

    Before you leave the house, please check if you will need your passport or any other form of identification. You will not need your passport when travelling between the UK and Channel Islands or Inter Island, but you will need a valid passport or National Identity Card when travelling to or from France. 

    If you are travelling to or from France, we ask that you complete your advance passenger information (API) at least 24 Hrs before your travel.  You can complete this here. If you have not supplied this information before you travel, we’re sorry but you won’t be able to travel.

  • Do I need travel insurance and breakdown cover?

    We recommend that you take out adequate insurance to provide protection against delays, loss or damage to personal effects, vehicles and other property as well as medical cover, vehicle breakdown insurance and personal travel cover for cancellation of journeys for reasons beyond our control. 

    Please note that the European Health Insurance Card (EHIC)  is not valid in the Channel Islands. 

  • Can I receive updates on the day of travel?

    If, for some reason, we encounter a delay, we will send you a text message and / or email detailing any changes to the schedule, alternatively you can call our team on 0345 609 1024. The sailing updates page on our website will also be updated daily with any additional information or changes. So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. You can check your details online in our Manage My Account area. You can also follow us on Twitter.

  • Is the 2018 schedule live?

    The 2018 schedule is currently live up to 24th March 2019

  • If I make a booking in the port office or via the reservations department, will I be able to amend my booking online?

    If you have an online account, you can amend all your bookings online, including those made on the phone or in person can be amended online. However, connecting services are not amendable online.

  • Do I need an environmental badge for driving in France?

    From the beginning of 2017, the French government has brought in a new scheme to categorise vehicles according to how polluting they are to the environment using a system of colour-coded stickers.

    The scheme is operating in Paris, Grenoble and Lyon from early 2017 and is expected to roll out to other cities in the future.

    Foreign vehicles must adhere to the scheme so, if you plan to travel in these cities, you will need to order the correct sticker for your vehicle in advance.

    You will find more information about the scheme and how to get a sticker for your vehicle at

  • Advance Passenger Information

  • Why do you need to know my date of birth? You’ve never wanted it before?

    As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. This is called Advance Passenger Information – or API.

    To speed up your journey through our ports, you should supply this information to us online before you travel. If you don’t give us these details in advance, you will be stopped at boarding and asked to add your API to your booking before continuing on your journey. API information can be added online through Manage My Account at any time once you have booked.

    These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

  • I wasn’t allowed to board with my E-boarding card because it says I have data missing? Will the ship wait for me? If not, do I get a refund?

    Giving us your full name, date of birth and nationality (or Advance Passenger Information - API) is a requirement of EU Directive 2010/65/EU. If you do not give us these details before you travel, we will ask you to provide your API before departure. Please make sure you allow enough time to do this as boarding gates will close 40 minutes before departure if you are a foot passenger and one hour prior to departure if travelling by Car, and the ship will not wait. If this information is not completed before the boarding gates close, you will not be allowed to travel and you will be charged a 100% cancellation fee.

    These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel.

  • Why didn’t I get my e-boarding card emailed to me?

    E-boarding cards will be sent within 24 hours prior to departure to the email address you entered on your booking – please make sure that it’s accurate and up to date. To get the e-boarding card, your booking must be fully paid for and all mandatory information completed. Remember from time to time, our emails may be filtered into your spam folder by mistake so please check there if in doubt.

    Along with your e-boarding card, you will receive an overview of your booking confirmation. Please ensure that you print all pages of your PDF as you will need all the individual boarding cards with their QR code to check in.

  • I don’t have my return E-boarding card, when will I get it?

    E-boarding cards will be sent approximately 24 hours before departure to the email address you entered on the booking.

  • I am on holiday, how can I print my e-boarding cards?

    E-boarding cards can be downloaded and scanned from a mobile device. Alternatively if you do not have access to a printer, you can check-in as normal at the check-in desk, however, please allow plenty of time for this. Boarding gates will close 40 minutes before departure if you are travelling on foot, and one hour before if travelling in a Car.

  • Can the boarding codes be scanned from my phone?

    E-boarding cards can be downloaded and scanned from a mobile device but - we must warn you – it may be difficult for our scanners to read the QR codes, depending on the clarity of the phone screen, the brightness and the make, model of the device.

  • Why are the boarding cards different from the previous one?

    We have invested in new boarding card printers. They are more modern and faster allowing us to make the boarding process quicker and more efficient for our passengers.

  • Bookings

  • Can I buy standby tickets at the port?

    Subject to seat and car deck availability Condor Ferries offers the opportunity to purchase last minute tickets at the port and at the fare quoted on the day. There is no reduction in fare for this service. A sales service is operated at check-in desk at all ports. Passengers intending to purchase last minute tickets should be at the check-in no later than one hour before stated departure time. There are no guarantees that space will be available but our teams will be able to advise you. 

  • I need to change my booking. How can I do this? Is there a charge?

    You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

    If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

    Your booking can be updated online, up to 24 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1024, or alternatively, you can visit or call your local port.. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

    • Upgrade your seats
    • Amend your sailings
    • Change the passenger names
    • Add or remove passengers
    • Add or remove a vehicle
    • Amending your vehicle type


    Please note that if you wish you upgrade your seating, there will be no amendment fee applied.
    Once you have made the changes to your booking, you will be charged the relevant fee as well as any increase in fares, and a new booking confirmation will be issued. Bookings are currently free to amend online up to seven days before departure.

    Please note that an amendment fee will apply if you have already travelled on the outward leg of the journey.
    Amending your booking will be subject to our amendment fee policy in addition to any changes in fare:



     >28 days before departure

    7-27 days before departure

    Within 7 days





    Ports & Contact Centre




  • What is my booking reference number?

    Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. It will appear on all Condor Ferries booking confirmations, invoices and E- boarding cards and helps us to maintain a high standard of Customer Service. You may be asked for this number when you travel so it is best to keep it to hand when travelling. If you have any questions about your Condor Ferries booking reference number, do give us a call on 0345 609 1026.

  • Why do I have to give names of everyone travelling on my booking?

    The European Passenger Registration Directive means that ferry companies cannot set sail until they have details of all passengers travelling on their ships. We require full names and gender for all passengers travelling on each leg of the journey. If you are travelling to or from France, you will also need to provide the date of birth and nationality of all passengers on the booking and to make sure the name entered matches the details your passport exactly. It is your responsibility to ensure this information is accurate. You can check your details online in our Manage My Account area.

  • How can I pay for my booking?

    We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Reservations must be paid in full at time of booking, where Condor Ferries will then issue a booking confirmation by email. All internet bookings will receive a booking confirmation by email. Booking confirmations are an important document and are required to collect your boarding passes on the day of departure should you not receive an e-boarding card.

  • Can I book a different number of passengers on the outbound / return journey online?

    If you have a different number of passengers travelling on the outbound leg of your journey to the return, or vice versa; your booking cannot be completed online. Please call our reservations team on 0345 609 1026 who will be happy to help you. Bookings with the same number of passengers travelling outward and return can be booked online.

  • Why do I have to give a mobile phone number and / or email address?

    We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message or phone call.

    We use your email address in order to send your booking confirmation. You may also opt in or out to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

    Of course, if you don't have access to email or have any special requests or will require assistance please call 0345 609 1026 when you have completed your booking.

    You can check your details online in our Manage My Account.

  • Why can I only book Ocean Club on connecting services from Guernsey to France?

    At the moment, our system is only showing that you can book Ocean Club seating on journeys from Guernsey to France as opposed to offering Ocean Traveller (standard) seating as an option too.

    We are aware of this and are in the process of updating our system, so we do apologise for any inconvenience this causes you.

    There are however two ways around this:

    • You can make your booking online, and book the Ocean Club seating. You can then call our Contact centre Team on 0345 609 1024 who will amend your booking for free and refund you the additional cost.
    • You can call our Contact centre on 0345 609 1024 and they will create the booking for you.
  • Do I have to pay a booking fee?

    A £4 fee applies to bookings made at the port or over the phone. So why not book online and save £4.

  • Do you offer seating upgrade options?

    You can upgrade your seats at time of booking, or in the port and onboard. We recommend booking in advance to avoid disappointment and to ensure you travel in your preferred seating class. Please note that those travelling with children must book them in the same seating class as the rest of the party travelling, children mustn’t be left unaccompanied. Both adults and children travelling will require to pay for their seating upgrade.

  • Cancellations

  • I need to cancel my booking. Do you charge for cancelling a booking?

    If you are unable to travel on your booking or one of the journeys, you can cancel online, at your local port or by phone.

    If you have not booked directly through Condor and have booked through a tour operator, please contact their relevant teams to update your booking. Unfortunately Condor Ferries cannot offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.


    Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.


    28 before departure

    7-27 days before

    2-6 days before

    Within 48 hours

    Within 24 hours






    If a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied. In any event there is a minimum cancellation fee of £25.

    Bookings must be cancelled through our website, Reservations or a Port Office.

    If you have booked travel through a tour operator, please contact their relevant teams to update your booking.

  • Manage My Account

  • Why do I need a password, how do I change it and what happens if I have forgotten it?

    To book online with Condor Ferries you will be required to provide a password so you can logon in the future. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter.

    To change your password please click on 'Manage my Account' and log in with your existing password where you will then be given the option to change your password.

    If you have forgotten your password, click the “Forgotten your details?' link once you have entered your email address. We will then send you a link to your previously nominated email address.

  • Student Discount

  • I am a student, do I get a discount?

    Students who hold a college, University, NUS or ISIC card can enjoy a 15% discount on all fares (excluding accommodation) on producing a valid card at the port. This discount cannot be used in conjunction with any other discount i.e. Frequent Traveller discount and is not available when booking online.

    The following criteria is applies:

    • Officially produced student card (EG laminated or a plastic card)
    • Valid on the date of travel
    • Showing that the passenger is in full time education
    • A letter from the learning institution confirming student status

    Please note that student discount only applies to the individual travelling and no one else in their party/booking.

  • Pricing

  • Do I have to pay a fuel surcharge?

    Condor Ferries does not charge passengers a fuel surcharge.

  • Why are some prices different to others for the same route?

    All our prices are subject availability, as demand increases and sailings begin to fill, our prices tend to increase. We suggest you book early to secure your chosen travel dates.

  • Medical conditions and pregnancy

  • Can I sail if I have a medical condition?

    Travel by sea in adverse weather conditions can be stressful and unpleasant. Passengers with known or suspected health problems, pregnant passengers and passengers undergoing medical treatment are advised to seek medical advice before travelling.

  • Can I sail if I am pregnant?

    Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Passengers who check with their doctor and do not have permission are liable to be denied boarding and will not be eligible for a refund. Condor Ferries will not accept passengers for carriage more than 34 weeks pregnant. For more information please see our terms and conditions.

  • Frequent Traveller Club

  • How can I renew my Frequent Traveller Club membership?

    It's important to renew your membership before it expires. You can renew by emailing, by calling our Contact Centre on 0345 609 1024 or by visiting your nearest port. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a joining administration fee of £12.50 on top of your annual membership.

    For more information on the Frequent Traveller Club, including annual membership fees and how to join, click here

  • Health and Safety

  • What are your safety procedures?

    Condor Ferries operate to the highest safety standards, as set down by the International Maritime Organisation and monitored by the regulatory authorities for all our ports. We advise all passengers to be aware of the onboard Assembly Stations and to listen carefully to all announcements made by the crew. For your own safety and security some restrictions apply to the carriage of dangerous goods on our ships. Please see our Conditions of Carriage for more detailed information.

  • Travelling with a vehicle

  • Why do customers with vehicles have to check in no later than an hour before departure?

    Because many of our services call at more than one port, it is important that we have checked-in all vehicles booked to travel into the pre-boarding lanes before we commence embarkation. Late arrivals heading for certain destinations can disrupt the vehicle loading sequence of the ship which in turn may delay the departure. Once all booked passengers are checked in and have boarded, check in will close and the sailing will depart, and on occasions up to 20 minutes earlier than the scheduled departure time. If passengers have not checked-in for the scheduled departure, check-in will close one hour prior to departure for those travelling in a Car and 40 minutes for those travelling on foot. Passengers who miss the check-in cut off will be transferred to the next available sailing, subject to availability and in line with Condor Ferries' Terms and Conditions.

  • Is there car parking near to the terminal at the UK Ports?

    Poole: There is a pay on return car park opposite the terminal. You can pay with cash and card.

    Portsmouth: Car parking is available near the terminal

    More information on our terminals and the parking available can be found in our destination guides.

  • Why don't the cars get boarded in the order that they check-in?

    Many of our services call at more than one port; therefore it is vital that we load the cars in a certain sequence to ensure that the disembarkation and embarkation at each subsequent port of call is as efficient as possible. The last thing we want to have to do is to ask any customer to return to the car deck to move his/her vehicle so that another customer can alight.

  • I want to use a satnav to reach the ferry port, what is the postcode?

    If you are reaching our ports by Satnav, the postcodes for the ports are as follows:

    Poole: BH15 4AJ

    Portsmouth: PO2 8SP

    Jersey: JE2 3NW

    Guernsey: GY1 2LL

    St Malo: 35400

    For directions to the ferry ports please see our destination guides.

  • Can I book caravans and motorhomes online?

    Taking your caravan to Jersey

    Condor Ferries can book your caravan travel direct to Jersey, and upon doing so will advise you that an entry permit is required. Please contact States of Jersey Tourism 01534 448800 or make your reservations through one of the following campsites and they will supply you with an entry permit. Beuvelandes, Rozel Camping Park and Daisy Cottage.

    Taking your Caravan to Guernsey

    At present, Motorhomes travelling from the UK or France will need to plan ahead when going to Guernsey. Motorhome owners will need to pre-arrange a permit which can be acquired and organised by campsites on the Island. Unfortunately, Condor Ferries is unable to provide you with a permit, however if you get in touch with one of the Guernsey Campsites listed below they will be able to supply you with an entry permit. Please contact La Bailloterie Camping, Vaugrat Campsite or Fauxguet Valley Campsite and they will supply you with an entry permit.

    Taking your Caravan to France

    At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa.

  • Travelling with Pets

  • Can I travel with my pets?

    We do allow pets to travel but they must comply with the PET Travel Scheme.

    Please note: foot passengers travelling to and from France are not permitted to travel with a pet.

    There is more information about travelling with your dog, cat and other domestic animals in our Help & Advice section.

  • Travelling as a Foot Passenger

  • Can I book a bicycle online? Is there any additional charge?

    There is not normally a charge for checking in a bicycle providing you supply details when you book. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. You can book your bicycle online, over the phone or at the port. For more information please see our ‘Help & Advice Section here.

  • As a foot passenger, when do I have to check in?

    When travelling on foot, you will need to check in no later than 40 minutes before the scheduled departure time shown on your booking confirmation. . This is to ensure everybody can check in and board and the ship can sail on time. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. Nonetheless please respect the check in times shown on your booking confirmation.

    Once all booked passengers are checked in and have boarded, check in will close and the ship can depart up to 20 minutes earlier than the scheduled departure time. Check-in will close 40 minutes prior to departure for foot passengers, and one hour prior to departure for those travelling in a Car. Passengers who miss the check-in cut off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full.

  • I have some luggage as a foot passenger, is there anywhere I can store this?

    Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company.

    All single items of portable luggage larger than a handbag/small backpack (e.g. rucksacks, suitcases - hold luggage) should be checked in and bags checked in should weigh no more than 25kg per bag. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy. Any additional baggage with be charged at £30 per item.

    Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold.

    Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. Only small handbags and small rucksacks will be allowed in seating areas.

    For more details please see our Terms and Conditions.

  • Group Travel

  • I am part of a large group. Can we make a group booking? Is there a discount?

    We offer discounts for groups of 10 or more passengers. This is typically 10% off the normal travel cost, including seating or cabin upgrades. For more information visit the Travelling as a Group section and send us the completed form to claim your group discount.  Bookings for groups of persons (being 10 or more people) aged 16 and/or 17 will not be permitted without an accompanying responsible adult travelling at the same time.

  • Unaccompanied children

  • Do you allow unaccompanied children to travel?

    Condor Ferries do not accept unaccompanied minors under the age of 16 years for travel on any of its services. Minors aged 16 or 17 may travel unaccompanied on the basis that their parent or guardian provide their written consent for the minor to travel at the time of booking. They should also be aware that there is no specific service provided, and that their parent/guardian deems the minor capable of independent travel. French residents seeking travel will require written approval as required under French Law. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries as to the safety of same. No persons under the age of 18 will be accepted for travel on overnight services such as those provided on Commodore Clipper unless accompanied by an adult 18 and over. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people).

  • Wi-Fi

  • How do I log in and use the onboard Wifi?

    What equipment do I need to access the Wi-Fi network?
    Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

    How do I access the Wi-Fi network?
    Switch on your device and open 'Settings'

    Use 'Wi-Fi' to select the network Condor_WiFi_Public
    Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
    A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue

    Do I have to register?

    Can I roam on the Condor Public Wi-Fi network?
    Yes. Roaming is available on wireless network only on the main deck.

    Can I send and receive large files?
    We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband.

  • How do I access the Wi-Fi network?
    1. Switch on your device and open 'Settings'
    2. Use 'Wi-Fi' to select the network Condor_WiFi_Public
    3. Open the internet browser and you will be redirected to the internet access portal; if not then type the following url into your browser http://login
    4. A login/register screen will appear. Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue
  • Do I have to register?


  • Can I roam on the Condor Public Wi-Fi network?

    Yes. Roaming is available on wireless network only on the main deck.

  • What equipment do I need to access the Wi-Fi network?

    Any Wi-Fi enabled device such as a smart phone, laptop or tablet.

  • Can I use Wi-Fi in my cabin on the Clipper?

    We advise that Wi-Fi should be used in the public areas of the ship – Bar, Brasserie, Club and Quiet Lounges. Unfortunately there is no guarantee that Wi-Fi will work in passenger cabins due to the number of walls/bulkheads.

  • Can I use my voucher on all Condor vessels that have Wi-Fi?

    Unfortunately not. The vouchers are vessel specific and currently not transferable. However we are actively investigating to see if this can be changed.

  • When do my free minutes start and end?

    Your free access is available every calendar day. It starts the moment you are shown the ‘You’re connected’ page. Logging out of the service or loss of service during the sailing will allow re-login.

  • Why would I want to pay?

    If you’re using a paid subscription you will have faster connection as the Free Wi-Fi option has limited bandwidth and a restriction of 100MB data and 30 minutes’ time.

  • How much does paid-for Wi-Fi cost?

    You can buy Wi-Fi data in blocks which last for 24 hours. In every case, the clock starts from acceptance of the activation code on the internet access web page.

    100MB £4.99
    200MB £9.99
    500MB £19.99
  • How do I pay for Wi-Fi use?

    You can pay using your credit card or cash at the Information Desk.

  • Can I get a receipt for my payment?

    Yes, we can supply you with a payment receipt at the time of purchase.

  • I'm having trouble connecting. Where can I get help?

    If you can’t connect, you may need to change the settings within your browser or you’re running other programs that aren’t optimized for our system. Assistance can be provided by onboard Crew subject to availability.

  • I'm new to Wi-Fi. Can anyone help?

    Yes. Assistance can be provided by onboard Crew subject to their availability, they’ll help you get started.

  • I don't have Wi-Fi. Is there any other way to get onto the internet?

    No, as we do not provide portal devices (tablets) onboard.

  • Most computers have a built-in switch that lets you disable the wireless adapter’s radio.

    Make sure this switch is 'on'. Also check if the portal devices are not in 'airplane mode'.

  • My device says that Condor_Wi-Fi_Public is an unsecured network. Is this normal?

    Yes. Please click 'continue'.

  • How fast is the Wi-Fi network?

    The speed you get depends on the number of users and how heavily they’re using the service. If you’re using our free service, then you can expect up to 1Mb/s. Paid users will receive speeds up to 20Mb/s.

  • What do you do with my personal data?

    We require this information for authentication and prevention of fraud.

  • Is Condor's Wi-Fi 'family friendly'?

    Yes. The Wi-Fi service uses third-party filtering software. This means that it will automatically block access to certain types of websites and content which is deemed as inappropriate.

  • How secure is Condor's Wi-Fi?

    No public network is fool proof. Ensure you do your best to protect yourself and your device:

    • Install robust anti-virus software and a personal firewall on your device. Keep anti-virus software up to date
    • Protect your device with a password
    • Never leave your device unattended; if necessary, lock it
    • Make sure that a website is secure before you input financial details. Check for the padlock icon on your browser
    • If you’re connecting to your own corporate network, use a secure VPN (virtual private network)
  • Can I contact someone about the quality of service?

    Please contact with details.

  • Can I use my Wi-Fi voucher in the passenger terminal?

    Unfortunately not as any wifi vouchers purchased ashore are for use only on the specific vessel for which it was purchased. However we do provide free internet in most of our ports for customers to use whilst waiting in the passenger terminals.

  • Disabled Facilities

  • Where can I find facility and access information for disabled and mobility reduced passengers?

    For more information on the facilities available and access information for disabled and mobility reduced passengers please visit here.

  • I may need Special Assistance onboard. Can you help?

    For passengers who have reduced mobility or a disability information for special assistance can be found here. If you have any other enquiries or special requirements then please contact our reservations team on 0345 609 1024.

  • Is there a cabin available on Commodore Clipper for disabled or reduced mobility passengers?

    Yes, from October 4th 2018 a cabin will be available on Commodore Clipper for disabled or reduced mobility passengers. This cabin offers an adjoining bathroom which includes a sit-in shower facility for ease of use. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. You can book this cabin online, by phone or in person at our port offices from 4th October 2018.

  • Onboard Condor Ferries

  • What am I prohibited to take onboard?

    Dangerous goods specified within the IMDG (International Maritime Dangerous Goods Code) or specified in any local laws or Condor Ferries' regulations may not be carried without prior written agreement of the company.

    These include inflammables (e.g. fuel), firearms, ammunition, explosives, gases (including camping gas), flares or fireworks. Passengers intending to travel with any of these items MUST declare them in advance of travel, and at check-in. Failure to do so may result in refusal to travel or penalty by the local authorities (fines or imprisonment). Items approved for carriage by the company will be placed in our care during the voyage and returned upon arrival.

  • Is there duty free available? Is there a limit?

    The onboard shop has a selection of duty free items including alcohol and spirits, cigarettes, confectionery, toys and games and fragrances. There are limits on what you are allowed to take which can be viewed here. These limits will also be shown on the back of your boarding card.

  • Who can buy Duty Free goods onboard Condor Ferries?

    If you are travelling on a Condor Ferries service which calls at one of the Channel Islands (regardless of your final destination) and are over the age of 17 you will be entitled to use your personal allowance to buy items for personal use without paying UK tax or Duty. This is because the Channel Islands are outside of the EU. Please bear in mind that local legislation at your port of arrival may differ regarding the permissible ages to purchase or consume alcohol or tobacco products.

  • What is Challenge 25 and what products does it apply to?

    Challenge 25 is a policy used by many retailers who sell alcohol and tobacco products. If you are fortunate enough to look under the age of 25 you will be asked to provide photographic ID with a suitable proof of age when buying these products. This ID could include a driving licence, passport, identity card, proof of age card, student card.

  • Can I take my shotgun, rifle or weapon with me?

    You may only carry equipment such as firearms or other items which could be used as offensive weapons provided you are fully licensed and can fulfil all legal requirements. This ruling only applies if you are carrying the weapon(s) in a vehicle. Foot passengers are prohibited from transporting weapons or ammunition either on foot, or in the hold. It is your responsibility to ensure that you meet all of the legal requirements for the possession and transport of any firearms or ammunition.

    Please ensure that you check all of the legalities referring to the transportation of arms/ammunition because the laws in France, Jersey & Guernsey differ to those in the UK. This includes but is not limited to Firearms and/or Ammunition, Swords, Knives or Blades (including Chef’s Knives).

    You can take ammunition, but this must be kept to a maximum of 1000 rounds of ammunition (which MUST be less than 0.5 “(12.7mm) calibre) and stored in separate locked carrying cases within the vehicle. Foot passengers are not allowed to travel with any weapon(s) or ammunition.

    You must declare this at the time of booking by phoning our contact centre or local port at least 24 hours before you intend to travel. Once you have informed us of all the details, we must pass the information onto the authorities at the ports to avoid any problems for you when you travel.

    All vehicles are subject to searching at both ports and this will avoid any misunderstanding. However, you should still advise the check in operator that you are carrying such. The weapons(s) must remain inside the vehicle. Any weapon must also be obscured from view or under a cover. 

    Even if your gun is only for display, the requirements are exactly the same.

  • Is there a bureau de change available onboard?

    There is a Bureau de Change onboard Condor Rapide - the ship that usually operates between the Channel Islands and France.

  • Customer Charter

  • Do I get compensation if my sailing is delayed or cancelled?

    Customers who experience a cancellation, delay in departure or delay in arrival may wish to claim on their travel insurance and can do so by downloading the Disrupted Service Claim Form. You can send this to your insurance company with your claim as proof you experienced a disruption or cancellation.

    Condor Ferries abides by the EU Passenger Regulations 1177/2010. These regulations should not be considered as replacing the need for travel insurance. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost.

    Where there is an overnight delay and the cause is within our control, you may be entitled accommodation either onboard ship (cabins) or ashore up to a limit of 80 Euros per person per night. We are entitled to ask you to return home overnight too.

    In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Customers should refer to their travel insurance policy for any claim entitlements.

    You can find out more about the EU Regulation by visiting this page.

  • I want to offer feedback on my experience, how can I go about this?

    We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to or in writing to:

    Customer Relations
    Condor Ferries Ltd,
    Condor House,
    Poole, Dorset,
    BH15 4AJ

  • What is the purpose of EU Regulation 1177/2010 and how does it affect me as a passenger?

    The European Parliament and Council adopted EU Regulation 1177 / 2010 on 18 December 2012. The directive gives rights to ferry and cruise passengers when travelling by sea or inland waters. 

    The regulation has been introduced to prevent discrimination and to offer assistance to disabled passengers and those with reduced mobility.

    In case of cancellation or delay the regulation gives rights to passengers ensuring that a minimum degree of information is provided. Condor Ferries acts in accordance with the requirements of this regulation and you can find more information on this here.

  • This Website

  • What is a cookie?

    A cookie is a small text file that our website may send to your hard drive when you visit Cookies are used to help improve the online experience and to track the number of visitors to the site. For more information on cookies or to "Opt-out" please click here.

  • Do I save more when I book online?

    You will always receive the best fares by booking online; a £4 charge will be made to all bookings made at your local port or via phone. This will apply to both foot and vehicle bookings including day trips.

  • Social Media

  • House rules

    Facebook and Twitter is a place where we encourage you to leave comments, photos, videos, and links. Everyone is free to express themselves and their own thoughts and in doing so should be conscious of respecting other people's sensibilities and opinions.

    If you have a question or some feedback for us, then we would love to hear from you! We welcome and value the opinions of all of our customers. Please be aware that social Media is not a replacement for our standard customer service channels, and unfortunately is not monitored 24 hours a day, 7 days a week. If your matter is urgent, then please contact us via the usual methods as listed on our website. Our contact details can be found here

    Whilst we love seeing posts from our fans, Condor Ferries does not endorse or take responsibility for the accuracy of information, opinions or claims shared by Condor Ferries fans. Please consider how your posts may make other people in the Condor community feel. If any inappropriate content or harassing behaviour is shared on our pages then we reserve the right to remove it. This includes: comments, images, photos, videos & tags we might consider inappropriate to our brand values. 

    Removal of any content which may contain the following:

    • Abusive, defamatory or obscene
    • Fraudulent, deceptive or misleading
    • Deemed vulgar or potentially offensive to individuals or groups of people
    • In violation of international Copyright laws.
    • Harassing or trolling us, or individual/groups of people.

    And any content which may also:

    • Damage or put risk to other people’s privacy (i.e. telephone numbers, physical or Email addresses and any personal data)
    • Advertise products and services.

    Condor Ferries reserve the right to block anyone who falls into any of the above categories. 

  • Corporate Policies

  • Where can I find your slavery and human trafficking statement?

    Modern Slavery Act Overview

    This policy has been made as a result of the implementation of the Modern Slavery Act 2015.

    The United Kingdom Modern Slavery Act requires businesses to provide disclosure concerning their efforts, if any, to address the issues of slavery and human trafficking in their supply chains. The disclosures are intended to provide consumers the ability to make better and more informed choices about the products and services they buy and companies they support.

    To view our full policy click here.

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