Privacy Policy

What information do we collect and how do we use it?

As a user of condorferries.com, we ask you to provide us with some personal information such as your name, email address and phone number.

  • We need your e-mail address in order to send you confirmation of online bookings and guest service emails. During your use of the site and when making your reservations, you will have the option to receive travel offers by mail or email. If you do not wish to continue to receive these travel offers you can opt out at anytime - see our 'opt out' policy described below.
  • We collect your credit card number and expiration date to order and book your ferry crossing.
  • We would use your phone number if we need to contact you urgently (for example if you had made a mistake entering your email address).
  • We collect your mobile contact number to contact you in the event of disruption, not for marketing purposes.
  • We log domain names and/or IP addresses, and browser type for our internal site traffic statistics. IP addresses, etc. are not tied to personally identifiable information.
  • We use cookies to monitor which parts of the site are more interesting to you.

This site contains links to other sites that we are partnered with; however, condorferries.com is not responsible for the privacy practices or the content of such websites. They use your information only for supplying the service they offer, and may not use your personally identifiable information for anything other than the primary purpose for which the information was collected.

Information gathered from competitions

We occasionally run competitions on our site. We may ask for personal information to contact you if necessary (with a winner's notification, for example). You will also have the choice to be added to our mailing list for future promotions and travel offers. You may opt-out at any time of receiving future mailings; see the 'opt out' section below. Abbreviated guest names may be used on our competition winner's page as well.

Our Opt Out Policy

You can unsubscribe from travel offers by mail or email at any time by following the unsubscribe instructions at the bottom of the email, or by sending an e-mail with 'opt-out' in the subject box to customer.services@condorferries.co.uk.

Sharing the information our site gathers/tracks

We do not sell guest names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, condorferries.com will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is used solely for completing the specific project.

Cookies

We at condorferries.com are constantly researching the latest in technology to ensure that we are able to give you the most effective, informative and enjoyable experience on our site. An integral part of this is the use of permanent cookies. A cookie is a small text file that our site may send to your hard drive when you are logged on to the condorferries.com site. When you next visit condorferries.com, our site may request the retrieval of one of these cookies, and the information received will personalise our content, offers and services to suit your individual travel preferences.

If you want to know when our site is using a cookie from your hard drive, you can set your browser to send you an alert. If you prefer to use our site without utilising cookies, you can set your browser to not accept them at all, however, they will make your life easier. Many websites are employing this cookie technology and cookies are never to be used to store information of a private nature, such as credit card numbers. However, we tie cookie usage to personally identifiable information at our end to provide personalised travel preferences. Also, you can be assured that the information stored in any cookies initiated by condorferries.com cannot be accessed by any other websites.

Condorferries.com works with a third party advertising company to serve ads when you visit our website. This company may use information (not including your name, address, email address or telephone number) about your visit to this website in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this site, our third-party advertiser may place or recognise a unique "cookie" on your browser.

Main Cookies

Domain Name Information
condorferries.co.uk ASP.NET_SessionId A non-persistent cookie that is not stored on the hard drive. Used by Microsoft’s .NET framework to provide page functionality only

Third Party Cookies

To support content and news articles, we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with third party content embedded, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about their policy

Domain Name Information
Doubleclick id Doubleclick 'Floodlight' tags are used to capture and report on the actions of users who visit a website after viewing or clicking on one of the advertiser's ads
Addthis uid, uvc, uit, di, dt, loc and psc Addthis helps you use your favourite social media tools on condorferries.com. Uses both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide a more personal and interactive experience
Google Analytics __utma, __utmb, __utmc, __qca and __utmz Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate usage

Sharing Tools

Condorferries.com uses embedded ‘share’ buttons to enable users of the website to easily share articles and offers with their friends through a number of popular social networks. These sites may set a cookie when you are logged into their service, We do not control the dissemination of these cookies. You should check the relevant third party website for more information about their policy.

How to control and delete cookies

If you wish to restrict or block cookies, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide range of browsers. You will also find details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser or portable device, please refer to your handset manual.

Links

This website contains links to other websites. We have partnered with some of them. Please note that when you click on one of these links, you are 'clicking' to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. However, our partnered sites have the same look and feel to ours, and may only use the personally identifiable information collected to fulfil services they are designated to provide.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) technology to ensure the privacy of the information provided in the ferry booking engine. At no time are the guests debit/credit card details transmitted un-encrypted over the Internet. We also operate behind a firewall to ensure there is no unauthorised access to our systems.