Passenger Satisfaction

All passengers who travel with Condor Ferries are asked to complete a short questionnaire shortly after they complete their survey via an email or postal invitation. This survey is run by an independent accredited Market Research agency and in 2013 we received more than 10,000 responses, over 50% of which came from Channel Island residents. This survey covers all aspects of our service from how our website, port and reservations teams work, to the travel experience from check in to disembarkation. We use the feedback we receive to inform how we improve our services as well as monitor our performance. The chart below tracks passenger perception of overall satisfaction, our punctuality, reliability and value for money.

Reporting Period Last Updated Download
Apr to Jun 17 13th August 17 April to June 2017 Report
Jan to Mar 17 13th April 17 January to March 2017 Report
Oct to Dec 16 25th January 17 October to December 2016 Report
Jul to Sept 16 2nd October 16 July to September 2016 Report
Apr to Jun 16 2nd August 16 April to June 2016 Report
Jan to Mar 16 9th June 16 January to March 2016 Report
Jan to Dec 15 1st February 16 January to December 2015 Report
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