Give us your Feedback

Condor Ferries always listens to passenger feedback and we recognise that it is valuable in helping us get better. If you have a specific question when travelling please raise it with the Cabin Services team onboard. In addition, you can provide us with feedback in a number of ways;

Whilst onboard

If you wish to give us feedback when onboard then you can pick up a Passenger Feedback card at the Cabin Manager’s desk onboard all our ferries.

Onboard Feedback Form

The information you provide is then analysed as part of our Passenger Satisfaction programme.

Contact us in writing

If you would like to comment on our services or have any other feedback you wish to share please contact us:

by email:
customer.care@condorferries.co.uk
or by writing to:

Customer Care
Condor Ferries Ltd,
Condor House,
New Harbour Road South
Poole
BH15 4AJ

To help us understand your comments please include any details about your experience e.g. when you travelled, which of our offices you contacted etc.
We aim to provide a full reply to your query in no more than 14 days. Condor Ferries acts in accordance with the EU Passenger Rights legislation 2277/2010. To find out more please read our customer charter.

If you wish to make a claim for a refund under the EU Passenger Rights legislation 2277/2010 please would you complete the Disrupted passenger claim form

Please note that different response times apply to these:

  • Claims for expenses or ticket refund as defined within EU Regulation 1170/2010 which may or may not include a complaint - within 7 days
  • Claims for delayed arrival compensation as defined within EU Regulation 1170/2010 which may or may not include a complaint - within 1 month
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