21 September 2016 09:18 - Press Release
Condor Ferries publishes strong performance figures for August
Each month, Condor Ferries publishes key performance information. Throughout the summer performance figures across all ferry routes have been good, with reliability consistently over 95% and punctuality at or around 90%.
In the most recent month for which data has been published (August 2016) 97% of all scheduled sailings operated and 78.5% of those sailings arrived on time or early. Punctuality was lower principally as a result of Condor Rapide operating on reduced power for ten days in the month.
Customer satisfaction in the month was 6.1 out of 10 and ratings for customer service staff helpfulness were recorded at 8 out of 10. Condor publishes these figures on a monthly basis on its website here and also makes them available in all ports and onboard all ships.
12 September 2016 19:30 - Press Release
Clipper stays in Guernsey overnight due to engine problem
Passengers expecting to travel from Guernsey to Jersey or on to Portsmouth aboard Commodore Clipper this evening (Monday) have been unable to sail due to a problem with one of the ship’s two main engines.
Condor Ferries has offered passengers, who had already boarded the ferry ready for departure to Jersey, a full refund or travel on the next available service, including the option of remaining on board overnight at the company's expense awaiting the departure tomorrow morning.
Jersey passengers, who were due to depart for Portsmouth at 9.20 this evening, will not be checked in but will be offered several alternative travel options.
Engineers worked on the Clipper’s engine alongside in Guernsey throughout the afternoon until they were out of hours. It is anticipated that the ship will recommence her rotation at around 10 a.m. tomorrow (Tuesday) and resume normal service from Portsmouth at 9 a.m. on Wednesday.
Condor’s customer services team are working to help passengers due to travel tonight or tomorrow morning on Clipper to adjust their travel plans and the company is liaising with freight companies to minimise disruption to deliveries.
A spokesperson for Condor apologised for the disruption to the Clipper’s service and confirmed that the company is adhering to the provisions of the EU Passenger Regulations.
01 September 2016 09:00 - UK Press Release
MARINElife survey from Portsmouth sights bumper numbers of wildlife
The MARINElife team spotted a bumper number of marine animals on a recent Condor Ferries sailing from Portsmouth. Travelling onboard Commodore Goodwill, Condor's freight service, to Jersey on 23 - 24 August, the team sighted five Bottlenose Dolphin and nine different species of seabird, including Cormorants, Gannets, Herring Gull and Kittiwake.
Condor Ferries has supported MARINElife's volunteer Research and Wildlife Officer programme since 2014, which allows the team to conduct monthly surveys on its fast and conventional ferries running from the UK to the Channel Islands and France. A wide variety of marine life and seabirds have been sighted during this time from acrobatic Common Dolphin, shy Harbour Porpoise and large Minke Whale, to the pirate of the seabird world, the Great Skua, globally threatened Balearic Shearwater and graceful Gannet.
Condor Ferries' passengers can also get involved with select MARINElife day trips, sailing from Poole to Guernsey on Condor's fast ferry service, Condor Liberation. With a Wildlife Officer onboard, birdwatchers, marine enthusiasts and nature novices alike, will have the chance to discover the various species in both air and sea, learn more about how to spot and identify species making for the perfect day out for all the family.
MARINElife is a Dorset based research, education and conservation charity conducting year round scientific surveys of whales, dolphins and seabirds. Rick Morris, MARINElife Chair of Trustees, commented: “Ferries are an excellent way for people to see marine wildlife for themselves and encounters with exuberant wild dolphins never fail to bring a smile. Our research shows that the coastal waters of the south west and the Channel Islands are rich in marine diversity with we thank Condor Ferries for the opportunity to both undertake dedicated research surveys and share our enthusiasm with its passengers”.
The recent MARINElife survey from Portsmouth onboard Commodore Goodwill shows the wealth of wildlife just waiting to be discovered on our sailing routes. Our MARINElife day trips, available on our fast sailings from Poole, give our passengers the opportunity to spot such marine wildlife for themselves, and with a Wildlife Officer on hand, the trip will not only be enjoyable but also informative. Our day trips also provide vital funds to the MARINElife charity, helping the team to continue to do their important work."
MARINElife day trips with Condor Ferries will run on the following dates from Poole to Guernsey on Condor Liberation:
September 8, 14, 22, 27
October: 6, 12, 21
MARINElife day trip tickets cost £20 per person, which includes a £5 donation to MARINElife when booked using promotion code 'MARINE'.
For more information on Condor Ferries MARINElife day trips and to book, please visit http://www.condorferries.co.uk/day-trips/view-marinelife-day-trips