31 March 2015 16:04 - Press Release
Condor Liberation - Service update
CONDOR – Service update Tuesday 31 March 1600 hours
Condor Liberation will be back in service Saturday 4 April
- Our cautious and thorough approach means repairs are taking longer than expected
- Repairs have also been affected by high overnight winds in Poole
- Repairs will be completed by Friday 3 April, meaning she will be ready to come back into service on Saturday
Condor has immediately enacted a thorough contingency plan which has been praised by Ministers in both Islands
- Commodore Clipper and charter ship MV Arrow are providing an excellent service, despite the poor weather, with enough capacity to keep the Islands connected and supplied both from a passenger and freight perspective.
- As a precautionary approach, we plan to keep Arrow with us until the weekend.
- Although it would be more convenient for some passengers if Clipper operated out of Poole, operating from Portsmouth gives us the flexibility to use any spare capacity on her vehicle decks for freight. With poor weather impacting on our timetable, we believe this will be important in keeping the Islands supplied over the Easter weekend
- We know that this sort of disruption is very frustrating for our customers. Condor Ferries is working hard, and using all available staff, to provide customers with updated information as soon as it’s available on repairs and schedules using social media, outbound calls, SMS and our website.
- We have prepared a quick ready reckoner giving customers guidance about their rights to make a claim under EU Passenger Directive 1170/2010. It’s available on our website.
High speed services will be provided on Good Friday by Condor Express, operating two double rotations from Poole
- Condor Express will provide the same service as was scheduled to be provided by Condor Liberation
- Condor Express was retained as temporary backup by Condor Ferries.
- Currently berthed in Weymouth, Condor staff are now preparing her for service on Friday
- She will operate a very basic service as she currently has extremely limited catering and retail facilities on board. Customers will be contacted (and information will shortly be available on Condor’s website) with details of what will be available.
- A small number of passengers will not be able to be accommodated on Condor Express because she has less capacity than Condor Liberation. The affected passengers will be contacted directly by Condor Ferries to make alternative arrangements.
Condor Ferries convened a meeting of senior officers in Jersey and Guernsey this morning at which this plan was discussed and agreed.
- Condor Ferries remains grateful for the continuing support and cooperation of the Guernsey and Jersey Harbour Masters, and the States of Guernsey and Jersey.
- Condor Ferries would also like to thank Poole Harbour Commissioners for their support in bringing Condor Express into service at such short notice.
Quote – Captain Fran Collins
“No-one is more disappointed than we are that the combination of the very unfortunate incident at the weekend and some really severe weather has caused this disruption in Condor Liberation’s first week in service. It is particularly saddening after the wonderful welcome which she received in the Islands last weekend. We are working around the clock to have her back in service as soon as possible and are very grateful to our customers for their patience and understanding.”
For more information, please download the PDF.
28 March 2015 17:00 - Channel Islands Press Release
Media Statement 28 March 2015
Condor Liberation has suffered minor damage above the waterline, as a result of landing heavily against fenders as she berthed in St Peter Port in high winds.
“On arrival in St Peter Port, Condor Liberation attempted to dock on Berth 2 but high winds prevented this, so the decision was taken to change to Berth 1,” said Captain Fran Collins, Executive Director – Operations at Condor Ferries.
“Whilst manoeuvring onto Berth 1 in strong winds, the ferry landed heavily against a fender, causing minor damage to the protective belting. As a result of this, Condor Liberation will return to Poole for repairs, which are expected to take only a couple of days.
“In the meantime, Commodore Clipper will provide passenger services between the UK and the Channel Islands. All affected passengers are being advised of the changes to their sailings”
25 March 2015 09:42 - Press Release
Condor Ferries has safety all rapped up...
First ferry operator to produce the onboard safety video to feature a rap.
Condor Ferries is launching its brand new state-of-the-art Condor Liberation with a brand new mission statement: Good Times. And in order to live up to its promise, Condor is ensuring every part of the customer’s journey is as fun, and enjoyable as the rest of their holiday - and the onboard safety message is no exception. So instead of a sombre cabin crew pointing towards exit doors, Condor Ferries has created a rap video, featuring a silky smooth captain, a sassy stewardess, and a street-wise steward.
As well as being fun and catchy, the rhymes also help passengers to remember the instructions, making it clearer, and more helpful than traditional safety announcements. The video will be broadcast from 27 March on all sailings between Poole and the Channel Islands.
The idea was conceived and produced by Bournemouth-based Walker Agency, working closely with the Condor Ferries safety, marine operations and marketing teams.
Alicia Andrews, Executive Director – Commercial at Condor Ferries, said: “We’re really proud of the new safety video, it’s been a very fun project to work on, and we’re delighted with the results. Our brief was simple, we wanted something a little bit different, something that our passengers would sit up and take notice of, and which would appeal to all members of the family. We think that the rap, with the Good Times messaging does just that!
“Ferry travel is very family-friendly, there are no restrictions on the amount of luggage you can bring – you can pack everything in to your car, and off you go. We hope that our passengers, whether they are frequent travellers or joining us for the first time this summer will enjoy the video and their Good Times experience onboard Condor Liberation as we set sail to Jersey and Guernsey.”
As the only trimaran ferry of its kind in Northern Europe, Condor Liberation offers seating for up to 880 passengers, in three seating areas, and up to 245 vehicles. Sailing daily from Poole to the Channel Islands throughout the summer, the 102m ship offers more opportunities to travel, improved reliability and a much greater level of comfort with smoother journeys.
Although demand is already high for the first sailing from Poole, spaces are still available for booking.
To find out more please visit www.condorferries.com
24 March 2015 17:15 - Press Release
Condor Liberation: 3 days to go
The first sailing of the state-of-the-art Condor Liberation is just days away
With just three days left to wait until the first sailing of the state-of-the-art fast ferry, Condor Liberation, the anticipation and excitement is building at Poole-based Condor Ferries.
Condor Liberation is the first vessel of its kind in Northern Europe; she features a trimaran (three hull) design offering greater stability and better sea-keeping abilities and will provide a smoother ride for her passengers.
Marking a new era in sea travel, the new ship represents a £50 million investment by Condor Ferries and demand to travel on this exciting new vessel is growing, with hundreds of passengers already booked for her inaugural sailing from Poole to the Channel Islands on Friday 27 March.
Alicia Andrews, Executive Director – Commercial at Condor Ferries, commented: “Our first sailing for Condor Liberation is now just days away, and we are very much looking forward to introducing our superb new ship to passengers and our local community. Condor Liberation will offer a much more luxurious and comfortable journey from Poole to the Channel Islands and we hope our customers will take advantage and explore these beautiful islands, either for a day trip, a short break, or a longer holiday.”
Bruce Grant-Braham, Chairman of the Poole Tourism Partnership added: “Poole is already a well established and popular destination for passengers travelling to and from the Channel Islands and France, and this brings a lot of trade to local restaurants, hotels, Bed & Breakfast and Guest House businesses. Condor’s investment is adding a superb, high quality service that demonstrates real confidence and will have a huge impact on tourism in the town and the wider economy. And with Condor Liberation, Poole will have a new iconic vessel of which the town can be incredibly proud.”
Inside, the fast ferry offers an impressive new Duty Free shop, Adore, children’s play area, plus a range of eating and drinking outlets, offering hot and cold meals, snacks and drinks. Passengers can also choose from three new seating lounges, including two upgrade areas: the Horizon Lounge, which offers panoramic views via floor-to-ceiling windows; and the Ocean Club Lounge with its all-leather reclining seats and first-class at-seat steward service.
Guernsey’s Director of Marketing and Tourism, Mike Hopkins, added: “The arrival of Condor Liberation is great news for Guernsey. The new boat is a fabulous and impressive vessel; it is modern, well-appointed and extremely comfortable, and it will only enhance our visitors experience when coming to the island.”
Director of Jersey Tourism, David de Carteret, said: “We are delighted that Condor Ferries has introduced this new high speed ferry on the Jersey route. They have shown their commitment to the Islands through this significant investment, which offers improved reliability, increased capacity and a greater level of comfort for our visitors.
“This complements the investment we have had across the Jersey product which has been essential to the success of the destination; there is so much competition in the travel industry, we have to keep investing to compete.”
Condor’s new ferry, Condor Liberation, will sail daily from Poole to the Channel Island’s throughout the summer, offering more opportunities to travel, improved reliability and a much greater level of comfort with smoother journeys.
For more information, please visit www.condorferries.com
17 March 2015 12:24 - Channel Islands Press Release
Condor ‘Design A Mascot’ winners are announced
Condor ‘Design A Mascot’ winners are announced
After looking through more than 1300 entries from both Guernsey and Jersey, a pan-Channel island judging panel, which included judges from the Guiton Group, Condor Ferries and Betley Whitehorne Image has chosen the winners of the Condor Ferries Design a Mascot competition.
Caroline Carter, age 11 from Notre Dame Du Rosaire school in Guernsey won the overall competition with her design for Oscar the Octopus. As the winner, Caroline wins an ipad mini as well as £500 for her school and a trip on the new Condor Liberation for herself and her whole class.
Alicia Andrews, Executive Director – Commercial at Condor Ferries said: ‘We were really impressed with both the quantity and quality of entries. There was a wide cross-section of mascot ideas, ranging from seagulls to mermaids to dolphins and selecting the finalists and then the ultimate winner was a really difficult decision.
‘We chose Oscar the Octopus because he really jumped out at us with his big endearing eyes and smile. Caroline has cleverly used our new brand colours in the design and Oscar already feels like a part of our team, ready to welcome children on-board with his big tentacle arms! He is a big, bold, happy character that has all the ingredients needed to become our perfect, loveable mascot’
In Guernsey, the Reception to Year 2 winner was Katie Smart from Vale Primary School, Caroline Carter was the Year 3-6 and overall winner, and Imogen Walton of Les Beaucamps was the Year 7-11 winner.
In Jersey, the Reception to year 2 winner was Freya Spybey from St Mary’s School, the Year 3-6 winner was Natalie Salter from FCJ Primary School and the Year 7-11 winner was Millie Foley from le Rocquier School.
All the prize winners will receive an ipad mini as well as invitation to the Condor Liberation Open Day.
10 March 2015 12:20 - Press Release
Condor Liberation begins Harbour trials
Opportunity to see Condor’s new state-of-the-art fast ferry, as harbour trials begin today
With just over two weeks to go until the first sailing of Condor Liberation, the £50m state-of-the-art fast ferrywill depart from Poole on harbour trials later today at 13.00 (Tuesday 10 March). Condor Liberation will head out across Poole Harbour, past Brownsea Island, the Sandbanks Peninsula and out of the Harbour – the first time that the ferry has left Poole since its arrival on Boxing Day.
Over the last two months, Condor Liberation has undergone a comprehensive customisation programme and now sports the new company brand identity, featuring three new colours - dark blue, pink and gold.
Inside, the fast ferry offers an impressive new Duty Free shop, Adore, children’s play area, plus a range of eating and drinking outlets. Passengers can also choose from three new seating lounges, including two upgrade areas: Ocean Plus seats in the Horizon lounge, where the floor to ceiling windows offer panoramic views; and the Ocean Club lounge with its all-leather reclining seats and first-class at-seat steward service.
This afternoon’s exercise will be an opportunity for the Captain and crew of the £50m new fast ferry to test the new navigation and control systems and put the ferry through its paces ahead of the first scheduled sailing to the Channel Islands on 27 March.
This exercise will be repeated at 09.30 tomorrow (Wednesday 11 March), when the ship will follow a similar programme.
Local residents keen to get a glimpse of Condor Liberation as she leaves Poole Port this afternoon or tomorrow morning can take advantage of fantastic viewing opportunities from Baiter Park, Poole, or alternatively from Sandbanks.
Captain Fran Collins, Director – Operations at Condor Ferries, commented: “We’re very excited about our superb new ship, and this week’s sea trials are an important part of our preparations ahead of the first sailing of Condor Liberation later this month.
“Our Captains and crews have spent many weeks training onboard while the customisation programme has been underway, but are really looking forward to putting the ship through her paces this afternoon.
“It will be quite a sight when Condor Liberation sails through Poole Harbour and past Brownsea Island this afternoon, and again tomorrow morning, especially with her striking new paintwork.”
Condor Liberation, will sail daily from Poole to the Channel Island’s throughout the summer, offering more opportunities to travel, improved reliability and a much greater level of comfort with smoother journeys.
Although demand is already high for the first sailing from Poole, spaces are still available for booking. To find out more please visit www.condorferries.com