28 February 2016 21:30 - Press Release
We are upgrading our ferry booking and operations system
Website bookings will be unavailable whilst we undergo some essential system changes.
The site will be unaccessable between 9pm 28th Feb and 12pm 1st March
For further assistance please call our reservations teams on: 0845 609 1024
28 February 2016 13:30 - Press Release
Condor Liberation Repairs
Following the technical problems which affected the Condor Liberation sailing on Friday, our engineers sourced the parts needed to make a permanent repair to the steering modules.
The parts required to make the repair are now expected to arrive on Monday 29th February. As a result, Condor Liberation will not sail between the UK and the Channel Islands tomorrow (Monday 29 February) but an additional service will now operate on Tuesday at the same times.
To ensure customers meet their connections between the islands and St Malo, Condor Rapide will operate an additional rotation to both Jersey and Guernsey on Monday. Passengers booked to travel to and from the UK / CI will be offered travel on Tuesday.
Customers will be automatically transferred to Tuesday sailings, and our reservations teams are staying late tonight in order to help affected customers
27 February 2016 20:54 - Press Release
All vehicles now disembarking from Commodore Clipper
All vehicles now disembarking from Commodore Clipper
Earlier today, on arrival in Portsmouth, a fault meant that it was not possible to lower the ramp from the upper vehicle deck of Commodore Clipper, meaning some vehicles could not disembark.
Condor engineers worked throughout the day to resolve the problem. They were supported by external contractors, and worked with the assistance of a specialist crane. At approximately 1950, the remaining 44 vehicles were able to drive off Commodore Clipper.
The ramp will be repaired tomorrow (Sunday 28 February).
Many of the 110 passengers whose vehicles were on the upper deck chose to stay on board for the day, where complimentary food and drink was provided. Others chose to leave the ship, returning to collect their vehicles once the ramp was repaired.
Based on the latest engineering assessments, Condor expects to be able to operate Clipper’s next scheduled sailing on Monday 29 February.
Work to repair Condor Liberation, which developed two technical faults on Friday 26 February, continues in Poole and a further update will be given by 1200 on Sunday 28 February.
Executive Chairman, Russell Kew, who spent today at Condor’s Portsmouth terminal and on board Commodore Clipper, commented: “I’d like to apologise to all those customers who have been inconvenienced over the last 24 hours, and to thank them for their understanding and patience. Having spent today in Portsmouth, members of the senior management team and I were able to answer customer questions, and support our staff in looking after all those who were affected. I’d like to thank our engineering, call centre, on board and port staff for their commitment to supporting our customers.”
27 February 2016 13:42 - Press Release
Working to resolve Commodore Clipper internal ramp fault
Captain Fran Collins, Executive Director – Operations at Condor Ferries, said:
“After berthing in Portsmouth earlier this morning, Commodore Clipper developed a problem with the internal ramp. Condor’s onboard engineering teams are working hard to get the ramp fixed as soon as possible, however, specialist contractors have been contacted, as the work is complex.
“All passengers have been offered the opportunity to disembark, however no vehicles are able to leave the ferry at the moment.
“Condor staff are at Portsmouth assisting passengers with their onward travel arrangements.
“Today’s Commodore Clipper sailing from Portsmouth to the Channel Islands has been cancelled, to allow for the necessary repairs to be completed and tested. All passengers waiting to travel to the Channel Islands have been kept informed and offered refreshments; with the cancellation of today’s sailing they are able to choose between a full refund or travel on the next available sailing. Where necessary, delayed passengers are being offered accommodation.”
Download the full media statement here
26 February 2016 13:52 - Press Release
Customers Are Always The Priority Says Condor
Condor Ferries is acutely aware of the inconvenience and frustration experienced by some customers over recent months. We value and appreciate every one of our customers and value all feedback very highly. We have been listening, and will continue to listen to the positive and critical feedback that we receive on a daily basis.
The Condor board, management, crew and staff are all committed to delivering a reliable and comfortable Channel Islands ferry service for our customers, whether freight, car or foot passengers. We have invested significantly and made many improvements and changes over the last year to remedy the issues experienced during 2015.
That effort, focus and commitment remains front of mind for the company. We are always happy to meet with customers who would like to discuss their experience of travelling with us, and will always welcome ideas of how we can improve our service.
15 February 2016 15:01 - Press Release
Condor Ferries withdraws summer double rotation sailings
Condor Ferries is withdrawing all double rotation sailings from its 2016 schedules, with immediate effect in order to improve reliability and punctuality of its cross-Channel service.
Double rotation sailings were scheduled to operate on the UK - Channel Islands route served by Condor Liberation on 17 days during the summer months. However, following a recent review of the sailings, in consultation with the States of Jersey and States of Guernsey, Condor will be withdrawing all planned double rotation sailings in 2016. Condor Liberation will continue to operate a daily service seven days a week between Easter and the Autumn half term.
The decision comes following negative feedback from customers and tour operators regarding the timings of the sailings and subsequent poor bookings. The sailings also leave no slack in the schedule, with very tight turnaround times in each port, causing any delays to roll on to the next sailing, resulting in disruption and delays for customers.
They also put increased pressure on the ship and her crew, leaving little or no time to complete any necessary maintenance between sailings.
Alicia Andrews, Executive Director – Commercial for Condor Ferries, said:
“We've listened to our customers' feedback and taken the decision to withdraw all double rotation sailings for the 2016 peak summer season on our fast ferry cross-Channel service. This will allow us to schedule more favourable sailing times that are better suited to Islanders and visitors to the Channel Islands, and help us to continue to improve the reliability and punctuality of our sailings. With very little slack in the schedule for double rotation sailings, we were very aware that any delays roll on to the next sailing. With the removal of such a tight turnaround, we hope passenger disruption will be reduced."
She continued: "Removal of the double rotations will see a slight capacity reduction, with around 10% less car and passenger capacity compared to that provided in 2015, however there will still be capacity for growth in ferry travel compared to passenger numbers in recent years.
"Any customers who have already booked to travel on a double rotation sailing are being contacted by our Customer Services team, and will be offered a choice of rebooking on an alternative sailing on the same day or a full refund."
11 February 2016 16:23 - Press Release
Condor Ferries would like to apologise for the late arrival of Condor Rapide in Jersey this afternoon.
Rapide was scheduled to arrive at 1320hrs but was unable to dock due to tidal restrictions. Rapide will now arrive in St Helier at 1650hrs. All passengers on board are being looked after by the ship’s crew who are providing free food and refreshments during the delay.
“We are very sorry for the unexpected delay caused by an incorrect consideration of the tidal conditions when the sailing was originally scheduled,” said Captain Fran Collins, Executive Director – Operations at Condor Ferries.
“Our crew is looking after the passengers on board Condor Rapide and providing them with free food and refreshments.”
The return journey to St Malo is still expected to leave on time at 1740hrs.
10 February 2016 11:00 - Press Release
Condor Rapide Dry Dock
Media Statement 9 February 2016
Condor Rapide’s period of certification and maintenance in dry dock will take place later than originally planned; however she remains scheduled to return to service before the busy Easter holiday period.
We have been planning Condor Rapide’s period in dry dock for many months but have had to wait for final confirmation of the specific dates that she is able to enter dry dock. As a result, we have had to alter the schedule between 10 March and 21 March, which has meant the re-scheduling and cancellation of some sailings.
We are sorry for the disruption this has caused to people who have been affected by these changes and have contacted all passengers to offer alternative dates for travel, or a refund if they choose to cancel their sailings.
Condor Rapide will be out of service from 02 March until 23 March returning in time for the important Easter holiday season.