16 December 2016 10:45 - Press Release
Condor publishes excellent punctuality figures for November
CONDOR Ferries’ reliability for last month show that, despite some of the stormiest weather of the year, 98.5% of all scheduled crossings operated in November.
The release of key performance indicators forms part of the service level agreement Condor signed with the Harbour Master of Jersey in 2014, and the information published also identified that 87.6% of all sailings arrived within 30 minutes of the company’s published schedule.
Paul Luxon, CEO, said the latest figures are testament to the resilience of the company’s services.
‘These really show how well we have performed, particularly during prolonged spells of inclement weather last month. Whilst sea conditions may impact on our punctuality from time to time, we are absolutely determined to continue providing reliable and robust sea connections for the islands, and all of our staff are dedicated to ensuring this happens.’
In addition to the strong performance figures, Condor has recorded the highest customer satisfaction since 2014. According to data gathered by MindMover, an independent market research agency, Condor was given 8 out of 10 for staff helpfulness and 7.5 out of 10 for overall satisfaction. All passengers are asked to complete a short questionnaire via email or postal invitation, and each year around 10,000 responses are received, over half of which are from Channel Island residents. The survey covers all aspects of Condor’s service, from website, port and reservations teams, to the passenger travel experience.
Mr Luxon added that he was delighted customers are recognising the benefit of the company’s continued improvement in performance:
‘We use the information received to improve our services as well as monitor our performance and I am very pleased that our passengers are enjoying the benefit of our sustained strong reliability and punctuality. The dialogue and consultation which formed an essential part of our Comprehensive Service Review published in November shows the passion of islanders for ensuring affordable and lifeline ferry services which we share,’ he said.
The figures are published on the company’s website each month and can be viewed at http://www.condorferries.co.uk/performance/
08 December 2016 15:00 - Press Release
Condor Ferries’ mannequin challenge goes viral and raises £1,000 in aid of Channel Islands Air Search
Having hit 1,000 social media reactions to its very own version of the mannequin challenge, the viral video craze, Condor Ferries is donating £1,000 to Channel Islands Air Search.
The video, which launched at the end of November, has achieved 1,000 likes, loves and laughs within ten days of being posted on Condor Ferries’ Facebook page, @OfficialCondorFerries, as well as its other social media platforms.
For the fundraising challenge, staff and passengers struck a variety of frozen poses onboard Condor Rapide, including in the Duty Free shop, main cabin, Bistro Casquets and the Ocean bar.
Justin Amey, Head of Marketing at Condor Ferries, commented: “It’s fantastic that we’ve reached 1,000 likes, loves and laughs for our video and we are proud to be donating £1,000 to Channel Islands Air Search. The staff and passengers really enjoyed getting involved in our mannequin challenge, freezing for the camera in a variety of fun poses.”
Captain Brian Nibbs, from Channel Islands Air Search, added: “Our thanks to the team at Condor for their continued support. It is brilliant to see that so many people have watched the video, helping to raise funds for Channel Islands Air Search. To simply maintain the vital service that Air Search provides costs in the region of £140,000 per year and Condor Ferries’ drive to fundraise on our behalf helps to keep us on target.”
Channel Islands Air Search is a voluntary service that provides a rapid response airborne rescue service in the 4,000 square miles of waters surrounding the Channel Islands. The charity is currently raising funds for the purchase of a new state-of-the-art aircraft. It is the chosen charity of Condor Ferries, who display collection boxes onboard all of its vessels and also supports the charity with other fundraising events.