News

22 August 2016 10:00 - Press Release

Media statement 22nd August

 

Today’s sailing of Condor Liberation has been disrupted due to an earlier security alert. The departure from Poole had to be delayed whilst Dorset Police conducted searches.

The alert was found to be a hoax. Naturally we are extremely disappointed that the irresponsible actions of an individual has inconvenienced our customers and diverted Police resources in this way.

 

We regret that due to the delayed departure and tidal restrictions in Jersey, it will be necessary to amend today’s service as follows:

 

Liberation  22nd  August 

                  PLE         GSY        GSY         JSY        JSY         GSY        GSY        PLE      

Planned    0730        1030      1100      1200       1300       1400       1400       1740      

NEW         0845       CANX    CANX     1245        1345     1500       1540       1840    

 

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09 August 2016 14:30 - Press Release

Condor Liberation - Media statement

Engineering work is currently progressing smoothly and Condor Liberation is expected to return to normal service tomorrow (Wednesday 10 August). We apologise for the disruption this has caused our passengers.

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09 August 2016 14:17 - Press Release

Condor Liberation - update 8th August

Condor Liberation today experienced a shutdown on one of her three main engines whilst on passage to Guernsey. This is due to a problem with the fuel system and our engineers are currently investigating further.

We regret that this means the rest of today's service needs to be amended as below. We are sorry for the disruption this unexpected issue has caused our passengers.

Poole to GSY – passengers will arrive 45mins later than scheduled

GSY to Poole – passengers will depart 1 hour early and arrive as per schedule

Poole to JSY – passengers will get off in Guernsey and will be transferred to this afternoon’s Clipper service or the Manche Iles Express

GSY to JSY – passengers will get off in Guernsey and will be transferred to this afternoon’s Clipper service or the Manche Iles Express

JSY to Poole– passengers will be transferred to Clipper tonight or the next available fast ferry service. Passengers who do not wish to be travel on this service will be offered a full refund on their travel.

JSY to GSY – passengers will be transferred to Clipper tonight or the next available fast ferry service.

Passengers who do not wish to be travel on this service will be offered a full refund on their travel.

A further update regarding tomorrow's (Tuesday 9th August) Poole-Channel Islands-Poole service will be issued later this afternoon.

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09 August 2016 12:14 - Press Release

Response to alternative survey

“We are aware that a further survey is being conducted about Condor Ferries by an individual.


The Comprehensive Service Review is being conducted in partnership with the States of Guernsey and the States of Jersey and the Terms of Reference were agreed between all parties.


We have appointed PA Consulting, an independent third party, to oversee and validate the Review process and its results. The Review is extremely wide ranging and involves an extensive consultation process beyond the online survey.

The consultation process has included roundtable meetings, one-to-one meetings, individual written submissions, the online survey with island residents as well as a survey for visitors to the Islands.

We will publish the results of the Comprehensive Service Review later this year.”

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08 August 2016 12:16 - Press Release

Condor Liberation - 8th August

Condor Liberation experienced a shutdown on one of her three main engines, due to a problem with the fuel system, whilst on passage to Guernsey earlier today (Monday 8 August).

We regret that this means the rest of today’s sailings will operate to a rescheduled timetable.  The rescheduled service departed Guernsey at the slightly earlier time of 14.10, due to arrive into Poole at 18.10. 

Our engineering team are working around the clock to rectify the issue, however, regrettably it is necessary to take Condor Liberation out of service tomorrow (Tuesday 9 August) for repair work to be carried out.

Therefore, the service between Poole and the Channel Islands tomorrow will be cancelled.   All passengers booked on tomorrow’s Condor Liberation sailing are being contacted and offered alternative travel on the next available conventional or high speed ferry sailing 

We are sorry for the disruption this unexpected issue has caused our passengers.  

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