Condor Ferries | Passenger Satisfaction

PassengerSatisfaction

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Your return date must be after your departure date.

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Maximum of 9 passengers allowed on the outward.

Please select at least one adult to travel.

Max Length 5m
Max Length 7m
Max Length 7m
Looking for Commercial Vehicles, Vans & Goods? + -

The fares quoted online are valid only for standard vehicles or camping/luggage trailers used for leisure travel reasons and so do not apply to exceptional vehicles, including but not limited to, panel sided vehicles, trailers (other than those listed on our Taking your trailer page) and any other vehicles designed for the carriage of goods, regardless of whether you are booking for commercial or leisure reasons.

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Maximum of 6 passengers allowed on the outward.

Please select at least one adult to travel.

Please wait while we find the best fares for you...

An ongoingsurvey

We want to keep on improving, so all passengers who travel with Condor Ferries are asked to complete a short questionnaire shortly after they complete their journey, by email or postal invitation.

Customer Satisfaction - 12 Month Trailing Average

This survey is run by an independent accredited Market Research agency and in 2016/17 we received more than 10,000 responses, over 50% of which came from Channel Island residents.

This survey covers all aspects of our service from how our website, port and reservations teams work, to the travel experience from check-in to disembarkation.

We use the feedback we receive to help us improve the service we offer our travellers, as well as to monitor our performance. The chart below summarises passenger perception of overall satisfaction, punctuality, reliability and value for money.

Reporting Period Last Updated PDF
April - June 2017 Report 03/10/2017 Download
12 Month Trailing Average Jan 2014 - June 2017 30/06/2017 Download
12 Month Trailing Average - 2016 vs. 2015 & 2014 31/12/2016 Download
12 Month Trailing Average - Jan - Aug 2016 v Prior Year 31/08/2016 Download
12 Month Trailing Average - 2016 30/06/2016 Download
12 Month Trailing Average 2015 29/02/2016 Download
12 Month Trailing Average - Jan to Dec 2015 v Prior Year 31/12/2015 Download